dear all,

i have bought a beauty device from China 1mth ago and opt for air shipping through an agent, after waiting for 1mth, the agent tell me that the item is being confiscated by the custom.now offer a refund of half of the money that i have paid for it.

what i am concern is, the item i bought is less than RM100, but not available in Malaysia, i asked her to get bak the item from custom coz i thought the reason why they withhold the item is for taxing purposes, but the agent told me that we wont be able to get bak the item already without telling me the reason, she say the custom can take whatever they want without reason, i feel something wrong is here.

kindly advice me what can i do to proceed.

thank you