Reading the many pages here, can summarise...DON'T buy from overseas online. The chances of getting taxed and tahanned @KASTAM DIRAJA MALAYSIA very high. Actually this department is one of the highest earning revenue department just a few years ago it was said. Now maybe more RMs as there is more traffic. Here are my dilemmas

1. I bought some makeup online from an established USA online shop with insurance. Being one of my first overseas online purchases have to be careful also, the value of the products are about rm80. It has been almost 7 weeks since the first shipment from the seller. After the 4th week, I emailed them to say the items have not arrived and they re-shipped so the 2nd shipment is almost 3 weeks 'old'. I am not optimistic it will arrive. So do i make a claim using the insurance I bought?

2. Me, also bought a book from another American online shop about a week after no.1, it is a 2nd hand book which i paid about rm20 and shipping us9. They don't have insurance but the bookseller has an almost 100% track record of delivery. I have written to them to inform them that the book has not arrived last week and the advised that i wait for another week. If it still doesn't arrive then they will re-ship another copy or refund. So now, after reading about our Kastam, i think i should just ask for refund. Hope no hassle and will get 100% refund but will it be only for the price of the book or along with the shipping cost? Please advice...

3. There are two items 1 is in a parcel (just a Football club jersey that is USED-with visible signs it is used and a DVD documentary) and another is a gift (necktie) in an envelope from Australia. Both were sent about 1 week apart. It has been almost 1 1/2 months since and no news. The senders just used normal air mail (not registered) to send it over. It should only take 10 working days for delivery!

All three situations, nobody has called or sent any letter to me. What should I do? Each parcel has items worth below even rm200.

Please advice me on what i should do, I do want the items which are so little monetary/resale value but of value to me. But it wouldn't be worth it to make the effort to go to LCCT and pay for exhorbitant taxes not to mention petrol etc! They shouldn't be in the first place right since it is sooo little? I can't get into our ol' kastam's website. Not surprised!

Pleaasseee help!Many,many thanks in advance!

thanks!means the waiting period could take double the time or more! At least u dont hv 2 go to lcct.All arrived at yr doorstep.Maybe i try calling them n track using my address.None given even when i asked..

Without tracking no. 'tak boleh buat apa-apa' that's the reply I got on the phone. If on that day the parcel get tahanned, that day itself they will call if given a phone no. or they will send a pos laju letter the same day. Really so efficient? I mean, that's super efficient even by private company standards. Will wait a few more days before asking for reimbursement. Is taking forever without any light in sight! Hope i don't rugi too much for the items I bought.

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Added on August 4, 2010, 3:11 pmFor the hassle of items that are bought in small quantity for personal use, i think i will try to stick to the choices offered in sprees. I didn't think it would be so leceh, custom tahan and tax items that are illegal or very rare or big bulks. Nvm, now i know...experience makes us wiser!

This post has been edited by nutzaboutnuts: Aug 4 2010, 03:11 PM

My case of the makeup and book. Both 100% refundable so i have requested for refund since it has almost reached 2months and no sign.Checked credit card bank to see it has been reimbursed, not yet...give them at least 2days loh huh?

Aussie parcels looks like a goner