Hello there, i have a parcel stucked in "farmasi" recently.
It is cosmetic that deliver from korea, and post office let me to call kastam, after i call kastam, they told me item took by farmasi, let me to call farmasi (03 87872437), then the reception? or the girl that answer the phone tell me i am buying too much, so they are holding the item.
And she told me if i wanna take back, i have to write surat rayuan, and email to her boss name abdhaliman.
I asked that is that i can take back my item for sure after writing the surat rayuan, she say no, have to see my boss decision... walao...
any1 can help me ???

Thanks

thx for ur reply, actually i am not importing, i am just buying 24unit of the same item.
The website i have visited but i find any information to help me... Do you have any idea to solve this?
thanks

Do you mean call?? coz the malay girl pickup my calls said better dun call... she say her boss are busy... zzzz
and let me email the surat rayuan only