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This post has been edited by beeMay: Jul 26 2017, 02:51 PM

taxi drivers infilterate into grab

Actually the first one reminded me so much like taxi driver..dont wanna use waze. In the journey also dont wanna use..he pretend know the way but then i told him the right way, he actually dont know the way. Just use his own logic. Just like taxi driver. Like to scold n dunno the way but dont wanna use waze..

If the taxi driver infilterate grab, I am fine..but why la their working culture mcm taxi? I actually have trauma with taxi..thats why I am thinking dont wanna use any ride hailing ride..i feel bus is safer now

Maybe those driver dont have internet quota ...

The apps itself could be much better to start with

Could be..but instead of saying just as it is..he instead scold me. The road name in my place is pretty confusing one..
Also, the app was turned on all the time..Im not sure but if no quota mybe he would like just turn off the whole thing?

It's good to drive during this time fair is super high

sorry but i have to say could be many drivers also feed up with the riders and some of them now become have teksi driver attitude.

we as drivers, we think grab too sided to riders...

if u not happy, always can complaint to CS or stop using Grab, its ur right.

Do u know how grab driver was train? Watch the 10min video and that is the training

Often newbie driver has to ask from senior or recruiter for guidance, plus majority of them are not tech-savvy.

use the "star", don't just ignore it..

Did u use promo/grabshare/grabpay?
I'm a grab driver but i'm totally no problem with the above, only some ignorant passenger have no idea what they just picked...
the reason i asking u is because nowadays grabshare/promo job is overwhelming, kind of like cashless job, and then the driver have to wait for the reimbursement, and not all driver happy with this...

why some driver still complain about promo code reimbursement? I still heard it from my riders who told me that driver were reluctant to pick them up due to promo code.

The promo code will credit into cash wallet on next working day. Driver can cash out Easily from cash wallet.

Yes I agree with Grab sometimes on the riders side..I do think they have to make an investigation when something is not right. Hear from both sides..

Now that I think about it..it could be that they act so badly now due to the overwhelming amount of bad riders as well?

I did for the first one..book his ride add quadruple trouble. He in the end asked me to go to him to thebas stop..it was raining n I have no umbrella so I asked my boss to fetch me. Malu laah my clothes all wet already, i really stained her car seat

And then when go home I asked the grab driver to just drop me somewhere near cause he asked before "this is your house right?". So scared he will pay a visit one day 😨

Many of them are not well inform or didn't read what Grab email to them.

Can't blame them through because they did not check email frequently like us.

Very simple, the customer before u has trigger the driver angriness and it lead them to carry the anger emotion to the next trip.

It can be a lot incident for eg. late min cancellation, customer insist no toll road, customer no show after waiting more than 10mins, customer pin point wrong location etc.

All these lead to boiling mood for driver and they have to face it daily. Do u know how much cancellation rate by customer face by me for the past few weeks, it is almost 10-15% of total jobs. Majority of them pin point wrong location when peak hours (when there is surge) or play around with it.

Driver has to face stringent rule and some customer play around with it because of Grab relax rules & regulation towards customer.

This post has been edited by yhtan: Jun 19 2017, 11:21 AM

I also don't know why they picky about this, but like i said not all driver against this, i accept any job that ping my phone...
There is few times i received so many promo job, like 8 out of 10 of them, and then grabshare job overwhelmed also like 8 out of 10 jobs too...

3 drivers out of how many ?

ive taken more than 100 rides and ive only met with 1 driver with body odour, rest all rides all perfect

Hmm so far they dont complain about this except the first one. That driver also scold me for use promo. He said "u dont even pay a single cent for this u know"

But its as simple as if they want real cash, they maybe ignore the request?

Woaah I did not know this. When they wanna cancel, did they straight click cancel or they call u first?

Yeah it could be that driver got angry due to customer before me. In the car i just keep quiet n didnt say anything..just let him explode all over hahaha hopefully he released enough anger already

Out of..i dont know maybe 200 or 300 rides?
Yes its small percentage but I am talking about why suddenly all so frequent happen a week before raya..could it be due to Raya or could it be due to the quality decline in general?

I think it's due to the traffic congestion. Are you staying in KL? These few days the congestion is crazy!

Possible because of cashless job, that's why the driver gone rage

Customer can just click cancel, i don't know how Grab punishment towards customer cancellation, even driver also keep in the dark when touch about this issue.

Some of them didn't notify driver at all, be it call/sms/in apps messenger.

Some of them is call first, cannot wait or pin point wrong location, then they cancel.

maybe more and more drivers dont bother the rating anyway as the incentive is not much compare with previous one

now maybe more flexi driver, drive as they like and as long as AR > 30%

riders should reported bad drivers but sometimes also look at the situation....

i got 1 case RM7 fare and stuck in the jam for 45 minutes. so u still want me to chit chat/entertain with riders ?
btw, got ping but I whatapp the rider to cancel. he insist want to wait for me as ask please and none driver accept his job.... but after sometime, i just cancel by byself....
actually there are plenty teksi driver or uber car in south city, but just because of terrible jam last sat, i think he know by sticking to Grab as least the fare is fixed....

i am against those driver that scolded rider that use promo. in fact promo make us got more biz. is just a matter of time from Grab to use. Rider nothing wrong

i am against those rider order grabshare
1. during super peak hour(2nd rider could cancel and new rider come in, could cancel again , end of the day wasting time)...
2. indicate driver to ignore the 2nd job
3. complain why destination are so much different ?

As for the first one , I am staying in KL. but I was travelling within residential area, so no jam at all. Just that the road here is confusing..so much use waze to get here.

The second one who dropped me in Lrt it is because of many roadblock..so that is pretty understandable la

Report je, biar kena ban

I don't understand why he treated you that way, they get paid rm57 per hour as incentive during some hours everyday.

Source : Today the grab driver showed me his payout receipts

57 per hour if and only if they get 4 trips within that particular hourly block and that's not yet deducting Grab's commision of 20% yet. So around 45.6 only

Waaah 57/hour!!

That is like even more than promoter, talking about part time job point of view..

Well he got a ride, got paid, got incentive..now I really dont understand why dont wanna use waze and then scold me 😅

I'm one of grabcar driver
In my experiece there are customer that is
1. know how to use the apps
2. donno how to use the apps

for me almost 80% know how to use the apps
which means, know their pickup/dropoff location that help us; grabcar driver alot and somewhat give us motivational boost for the next ride

but the other 20% that :
1. send wrong pickup/dropoff location
2. want to avoid tolls which make a longer ride with a cheap price, driver loss their own money not grabcar, which means we're like charity
3. have to wait for a longer time, more than 10 minutes
4. didnt show up at the pickup point
5. many more

that give the driver negative impact, make the driver angry and misbehave
but, as a driver, we also should know it is part of our job, to keep it professional.

as for me, i get angry sometime with certain customer, but i kept in mind to be positive all the time, it is hard but you'll get use to it
keep smiling even its an awkward smile, but just smile

and to add, i didnt accept the grabshare/promo ride, only normal rides. for your info grabcar gives us option to accept or not the job given, it is flexible! and i like that

so this how much i make today from 7.00 am - 11.00 am
well just for reference for whoever want to drive with grab

oh and another things, if the driver is really rude, give them bad feedback/ call grabcar
same as driver, if the customer is rude, late, didnt show up etc etc, just call grabcar hq and report

easypeasy, enjoy riding with grab guys

well isn't it great to have another grab driver here to share experience.
May I kow why you do not want to accept promo code ride? I mean, it is the same like if customer pay with credit card, isnt it?

waah 4 hrs and get almost 200 rm, thats quite impressive

6 hours 200 RM is average only

Im one of the riders who frequently used grab/uber because of promo code. But few days before raya, it was hard to get drivers using the code compared last time and why driver prefer not take up riders with the promo codes? Its same as paying with credit card right?

Same! I also feel the same..I can try up to 7times n still dont get a driver at all..like there is no name appearing at all.
My area is in KL, near mid valley.

I also think the same..isnt it same like pay with card..
Thats why I am waiting for the response from that grab driver above your comment

Because the promo code is credited into credit wallet and often delay top up by few days or weeks, causing driver didnt receive any cash on the spot and we have to monitor one by one. Hence most of them boycott when see customer with promo code.

Until the large scale of boycott by driver and Grab decided to rectify problem by promising enter cash wallet by next business day. Previously driver was keeping in dark and there is no clear SOP about promo code.

Some driver I think didn't read what Grab email or driver blog and hence they still boycott it.

They must be in a rush to get the next customer

Many grab drivers broke their own records this Raya by X2 X3.

how about RM400 @ 4 hours?

so rich what is yr nett income

I hate rider with suck ass phone, even iphone user included...they give location but the location is like 500m away and its nowhere, got 1 customer location klfestival its in the mddle of nowhere..fck waste my time and patience looking for him.

I am no mahaguru in guessing but i guess more than senior manager pay😄👍