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yhtan
post Jun 19 2017, 09:00 AM

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From: lolyat
QUOTE(beeMay @ Jun 18 2017, 09:19 PM)
Hello!
No offense to all the grab drivers out there.

But is GRAB driver quality has dropped real lower now or is it common to have many issues in Raya time?

I so far had experienced 3 drivers that has some issue. First one dont wanna use waze at all, in the end he dunno how to find me cause he use his own logic of the road here and in the end scold me saying I gave him wrong address. The second one dropped me in LRT station and convince me its very near, but actually few stations away and I still dont know how to go to that place, in the end I didnt go to that place.
The third one also same like first one but I decided just cancel lah..
All happened in just 2 days..i dont feel like using it anymore and thinking of just redeem all my points and use bus lah..

I am wondering, is the driver quality dropped so low or is this just temporary effect of the Raya ?
*
Do u know how grab driver was train? Watch the 10min video and that is the training

Often newbie driver has to ask from senior or recruiter for guidance, plus majority of them are not tech-savvy.
yhtan
post Jun 19 2017, 11:17 AM

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From: lolyat
QUOTE(bcombat @ Jun 19 2017, 11:02 AM)
why some driver still complain about promo code reimbursement? I still heard it from my riders who told me that driver were reluctant to pick them up due to promo code.

The promo code will credit into cash wallet on next working day. Driver can cash out Easily from cash wallet.
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Many of them are not well inform or didn't read what Grab email to them.

Can't blame them through because they did not check email frequently like us.

QUOTE(beeMay @ Jun 19 2017, 11:09 AM)
Yes I agree with Grab sometimes on the riders side..I do think they have to make an investigation when something is not right. Hear from both sides..

Now that I think about it..it could be that they act so badly now due to the overwhelming amount of bad riders as well?
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Very simple, the customer before u has trigger the driver angriness and it lead them to carry the anger emotion to the next trip.

It can be a lot incident for eg. late min cancellation, customer insist no toll road, customer no show after waiting more than 10mins, customer pin point wrong location etc.

All these lead to boiling mood for driver and they have to face it daily. Do u know how much cancellation rate by customer face by me for the past few weeks, it is almost 10-15% of total jobs. Majority of them pin point wrong location when peak hours (when there is surge) or play around with it. doh.gif

Driver has to face stringent rule and some customer play around with it because of Grab relax rules & regulation towards customer. yawn.gif

This post has been edited by yhtan: Jun 19 2017, 11:21 AM
yhtan
post Jun 19 2017, 12:36 PM

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From: lolyat
QUOTE(beeMay @ Jun 19 2017, 12:21 PM)
Woaah I did not know this. When they wanna cancel, did they straight click cancel or they call u first?

Yeah it could be that driver got angry due to customer before me. In the car i just keep quiet n didnt say anything..just let him explode all over hahaha hopefully he released enough anger already
*
Customer can just click cancel, i don't know how Grab punishment towards customer cancellation, even driver also keep in the dark when touch about this issue.

Some of them didn't notify driver at all, be it call/sms/in apps messenger.

Some of them is call first, cannot wait or pin point wrong location, then they cancel.
yhtan
post Jun 25 2017, 07:45 PM

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From: lolyat
QUOTE(wyen @ Jun 25 2017, 10:43 AM)
Im one of the riders who frequently used grab/uber because of promo code. But few days before raya, it was hard to get drivers using the code compared last time and why driver prefer not take up riders with the promo codes? Its same as paying with credit card right?
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QUOTE(beeMay @ Jun 25 2017, 10:53 AM)
Same! I also feel the same..I can try up to 7times n still dont get a driver at all..like there is no name appearing at all.
My area is in KL, near mid valley.

I also think the same..isnt it same like pay with card..
Thats why I am waiting for the response from that grab driver above your comment
*
Because the promo code is credited into credit wallet and often delay top up by few days or weeks, causing driver didnt receive any cash on the spot and we have to monitor one by one. Hence most of them boycott when see customer with promo code.

Until the large scale of boycott by driver and Grab decided to rectify problem by promising enter cash wallet by next business day. Previously driver was keeping in dark and there is no clear SOP about promo code.

Some driver I think didn't read what Grab email or driver blog and hence they still boycott it.
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