Just to share with everyone on my bad experience with Play Asia. Previously Im a 100% Play Asia loyal customer where I dont have any bad experience troughout 3 years until the incident below.


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Play-Asia.com Customer Support message from 2007-05-18 16:17:50 HKT
Dear,

Thank you for contacting Play-Asia.com.

We are very sorry to hear the case. We have sent several enquiries to UPS to request them to start the investigation for you already. We still await the reply from them at this moment. We will certainly inform you at once when receiving the reply from them. Would you mind to wait for little more in this circumstance.

If you have any further questions, please do not hesitate to ask.

Best regards,

Joe
Play-Asia.com

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Customer message from 2007-05-14 12:10:02 HKT
Hi Joe,

Thanks for following up the issue for me.

Anyway, UPS Malaysia just call me up again and said if that I refuse to
make the payment with the total of USD41 then they will sent the package
back to Hong Kong. I have told them to hold the package until Play Asia
have declare the goods in the right value instead of USD7000+. (where I just brought 3 xbox360 game for US140.30). If you insist that I should
make the payment, then fine, this is the last time I will buy from Play
Asia.
So can you help me to speed up the process or should I tell UPS to return the package back to Hong Kong?

It has been 3 years I purchase from Play Asia and this is the first time
and the worst experience I ever encounter.

Please advise.

human error....

3 years of dealing, and one bad egg, is a bad experience

hmmm..if lets say i wan them to resend..then i wan an option to resend using a courier company..u think they will do that..cos now currently the order is already near one month..i still havent get yet...

I dont think they will resend. I have experience on the normal mailing service through play asia and it takes approx a month and come back there is a stamp from customs and the parcel have been opened! luckily the customs din open my game and play at their office. :0

oo..intenze..this means i wait for a while more..since u have experienced a month long delivery.mayb they take my gun n play ps2 then oni bungkus it back in the box n resend..really teruk..

You ordered a gun?

yeap a gun..why?

NO MORE PlayAsia for me... UPS Malaysia just call me up this morning and said that UPS HK have received instruction from Play Asia that the tax need to pay from me. NO DEAL! 3 games and the tax is RM127.74. SO GUYS! If you guys need fast delivery, pleaseeeee.. not choose UPS. FEDEX will be alrite! and if you guys dont want to take the risk, I advise you to pick normal delivery even it takes bout 2 weeks.

er... well, the tax really ought to be paid by u mar... play asia aredi declared the correct sum to them, tats why ur tax is now rm 130

play asia aredi stated, they dun pay for the tax one

and also suay suay, if the thign doesnt state 7000 usd, they wouldnt tax u, tats why even after verification of the actualy price, they still have to tax u aredi

taxing in msia here, is more to a luck issue, either u get it? or u don

haiihh.. thats why this is all LUCK! as u said, 3 years of dealing, one bad egg.

Well i have been tax by Custom b4...
but according to the section head we are free of tax if we use courier...
less than RM500 is ok...

i also been tax by customs 3 times minimum

u see lar.. even the section head also dunno , use courier doent mean tax exempted lar...

he say less than RM500 is ok..
as long as it is not not more than tat is ok..
so far so good lo... but not normal mail... i also kena once...

weird lar... double standard i must say, i bought more than rm 500, but tatk kena also

how many percent are they actually charging for the tax?the weight of item also is a factor of tax right?

if not mistaken is 10-15%....
i duno 4get already... long time liao...
i kena b4 CNY... this year...
my 1st and also last by normal mailing shipment...
I think i better use UPS lo... mostly arrive in time... EMS i also clicked once...

i kena one all 30%

haha... nego la... they minus for me....

blarddy helll, still can nego one ar?

i tried... coz i only have RM70 on my pocket..
they asked for RM100 i say cannot la... i duno how much i think my good is around RM320...
then drag n nego a bit then done... RM50-60 nia... haha