Total number of reported phones

S500+W580: 58 (~53% S500 and ~47% W580)
S500 green : 30
S500 yellow: 1
W580 grey : 20
W580 white: 7

Cracked keys by phone model

S500+W580: 18 (~31% of all phones)
S500 green : 13 (~43% of all green S500)
S500 yellow: none.
W580 grey : 4 (~20% of all grey W580)
W580 white: 1 (~14% of all white W580)

Cracked keys by manufacturing week

W24: 1 S500 green (~5% of all green S500)
W25: 2 S500 green (~8% of all green S500)
W26: 3 S500 green (~10% of all green S500)
W27: 3 S500 green (~10% of all green S500)
W28: 2 S500 green (~7% of all green S500)
W29: 1 S500 green (~5% of all green S500), 2 W580 gray (~18% of all grey W580)
W30: 1 S500 green (~5% of all green S500), 1 W580 grey (~5% of all gray W580)
W31: 1 W580 grey (~5% of all grey W580), 1 W580 white (~14% of all white W580)
W32: none

SE PROMISES TO REPAIR CRACKED KEYES

2007-08-20 15:43

Several buyers of SE's new models W580 and S500 have been affected by cracked keyes after a short period of usage.


On several discussion forums one can read about SE's problem with the models W580 and S500, Mobil has also been contacted by users who have been affected. Both are so called slider-phones and have same type of keyes.

The problem is that the key surface cracks after only a short period of usage of the phone. SE confirms that this problem exists.

- We have had a couple of these returned to us, says Mattias Holm at SE to Mobil.

How many phones that have been sold with this fault present or that risk to be affected, Holm can not give a precise answer on.

- Its not a big issue, says Holm.

If they have changed the manufacturing process after the fault has become known he does not want to answer either. Holm only states that those phones the company now delivers fulfils SE's own quality requirements.

Those who have a phone with cracked keys only have to return it to one of SE's service centers and the phone will either be repaired or replaced

- They are covered by the normal warranty, says Mattias Holm.