Dear power911,

For now we have not got the finalized pricing, will update as soon as we do.

It's one in each earpiece =).

Regards,
Team SonicGear

Dear Akuma no Hana,

You could write in requesting for a sample and also stating the publication you are with via our website. =)

Or you could PM us your contact and we can help you forward it to the relevant department.

Regards,
Team SonicGear

Dear Akuma no Hana,

Even in providing samples for reviewing, we've had many requests and we would have to review our reviewers as well, it's a two way process. =) It probably would be good to PM us some links of previous reviews you have done.

Hope this answers your question.

Regards,
Team SonicGear

Dear buntA_sennA,

We truly are appreciative of the comments you've made regarding our products. For quite awhile we've been feeling like misunderstood children, with so much to say and to prove, but are taken aback by all the negativity and thus decided to keep mum. Obviously this was not a good way of dealing with the situation and your support both in words and actions is precisely what gives us the courage to step forth in the lowyat forums where we have often times been wronged. =)

With much grattitude and with a promise to do our best to live up to your expectations,
Team SonicGear

Dear power911,

We can understand that sometimes people do say things they do not really mean, be it in a folly or due to a misunderstanding and because we know it is our fault for not clarifying some of your doubts earlier that led to the situation we are in today, the SonicGear Team looks to blame no one but themselves for the bad management of our thread in the last few years. We are a young company, which has operated in traditional ways and did not have the time nor resources to plan our moves in forums and social media until recently. This was our mistake.

So, don't worry too much about the old posts. Of course we would be happy if after clarifying your doubts, that you would rectify your previous comments so that they are true to your current feelings, but we know this is a hassle and have no such expectations. =)

Even as we sit behind our computers and laptops, we are people too. Sometimes random firing at our brandname, especially those of us who have been in the company for many years, hurts us as much as when someone were to insult us personally. We ask of all forumers to bear this in mind.

With that, we are sincere in thanking you for your feedback where you have given us, and even the occassional comment about how other brands might be better. We look upon this is as important market data which directs us, in terms of which competitors have done well, and that we can learn from.

With humility and an open mind, we remain,
Team SonicGear

---

Added on August 17, 2011, 10:17 amHey Cosef,

Thanks for the compliments =)

Since we've always stated to 'Trust Your Ears', quite naturally SonicGear will try to push its major retailers to maintain a test set so that users can try out the earphones. =) We know this is unusual, but we know the importance of having to hear it for yourself.

Corrosive earwax is quite new to us. Frankly, we didn't even think about how corrosive earwax could be. But we will be using silcone earbuds which are everybit as durable as the ones used in our previous EarPumps which have received no complaints at all. Hopefully this would be sufficient =)

The overall quality and build for these EarPumps to be launched are modeled based on our current EarPump series, which are insanely popular (beyond our expectations) in Singapore and Malaysia. There have been very few complaints about the quality of the build of this series, but we will keep an eye out for your concerns regarding sunlight and cable durability.

Hope this answers some of your questions and the SonicGear team is every bit as excited (if not more so) about the arrival of our EarPumps. =D

Regards,
Team SonicGear

This post has been edited by SGproductDev: Aug 17 2011, 10:17 AM

Dear power911,

We already do have an EarPump series with colorful cables and will be launching a series with flat cables in the near future. =)

Check out the EarPump 2. http://www.mysonicgear.com/personal-audio/...olation-earplug

Cheers,
Team SonicGear

Dear Akuma no Hana,

For now we do not have the finalized prices and we will release it as soon as it is available. =)

As for using your own sources, each store may have their own policies with reards to using your own sources, this is something we probably would not interfere with because it is not within our jurisdiction.

Regarding PC-fairs, we can only say that it really is quite complicated running a booth and decisions regarding allowing users to adjust the volume for the IEM as well as the separation of speakers and headphones into two different sections of the hall involves many different factors, which affect our decision making, besides that of an environment where customers can best test our products.

We do think that there are good suggestions however and and will keep them in mind =) they may become sources for even better ideas in future.

Thanks and Regards,
Team SonicGear

Dear All,

As we're looking at a rather busy weekend (have a few small shows running in Singapore and Malaysia), will be giving some quick replies and if there are further questions, feel free to post =)

Hi Kevin, Yes you can do a 1-1 exchange as long as you have your receipt with you. The service centre at LowYat is closed temporarily so you would have to go down to

21 Jalan PJU 3/46
Sunway Damansara 47810
Petaling Jaya, Selangor
MALAYSIA

For your 1-1 exchange. Sorry about the incovenience caused.

Noted, with thanks. =)

Hi Kytz, It is true that within the 1 year warranty period that if we are unable to service your product that we will do a 1-1 exchange. However we have faced cases of abuse and will look into each case as a separate issue.

Hi power911, sorry to hear about that. But it is also one good example that where we have made mistakes, we have taken actions to make things right and this is something that will persist in our company culture.

Cheers,
Team SonicGear

---

Added on August 18, 2011, 10:00 amDear Enigmatic and -kytz-, there is not much we can do about how retailers/resellers operate because they do have their own fears and concerns in doing a 1-1 exchange. To further elaborate, it largely would have to do with the size of the business and their abilities to absorb loss in sales due to the stock level parked in their shop for a period due to a 1-1 exchange, this is just 1 possible reason, and there could be many others. What we (SonicGear), can do is to provide the 1-1 exchange at our service centre.

Sorry about the inconvenience caused.

Dear 7Eleven, we have done nothing but our best to take responsibility for this situation. As mentioned before, we will provide the services and parts required to connect the tweeters for those who may find themselves in such situations. Even if the factories are not owned by SonicGear, they are our partners, and naturally for any authentic product with our brand name on it, we will take responsibility for the problems as our own. Please refrain from further defamation of our team. Ever since we started responding to posts in this thread we have only been offering assistance and taking responsibilities for our past mistakes. To accuse us of 'covering up' and shifting blame is unreasonable. We ask that you retract this statement.

Thanks buntA_sennA =) but power911 has had a balance in his/her posts thus far, sometimes it's not so good, sometimes it's ok. There are persons out there who have been trying our patience, but lucky for us, we do hear some reasonable voices like yours that help us stay cool =D

Hi Kevin813, we've responded to this in one of your earlier posts, but to reiterate, the service centre at Lowyat is closed at the moment. Please proceed to our main servicing centre instead. Really sorry about the inconvenience caused.

Cheers Everyone. Weekend is coming and the SonicGear team is looking forward to watching replays and streaming Dota2 live after all our events =D for the little gamers in each of us.

Have a good one,
Team SonicGear

This post has been edited by SGproductDev: Aug 18 2011, 10:00 AM

Hey Cosef,

Thanks for bringing up the bit about earwax. We suppose that because we've always been using silcone earbuds, we took it forgranted that it was simply because of the sound isolation it provides and skipped the part about the corrosive properties of earwax.

We do understand the cable issues fully and sometimes it is hard to judge if such situations may occur, until the product is in full mass production. For now we'll keep our fingers crossed while awaiting the arrival of the first batch. =)

Cheers,
Team SonicGear

Dear 7Eleven,

We can empathize with your emotions of disappointment in our products but ask that you refrain from making defamatory comments such as 'not taking responsibility' and 'pushing blame'. It is defamation, regardless of whether you are trying, or not.

Again we ask of you to retract this particular statement. We will not pursue blatant insults of our product and brand such as 'you wasted your hard-earned money on a (piece of) crap' and we do agree with your last two statements, but we certainly do not shirk responsibility and push blame.

Regards,
Team SonicGear

---

Added on August 18, 2011, 5:27 pmDear 7Eleven,

Again, please do not accuse us of creating multiple accounts to attack consumers. This can be investigated, and when proven innocent we may take action should we choose to do so.

No, we did not make a mistake... it is 'when' and not 'if'.

Again we ask of you to retract your defamatory statement.

Regards,
Team SonicGear

---

Added on August 18, 2011, 5:34 pmDear buntA_sennA,

Thanks for providing an alternative voice. =)

Reality is cruel and sometimes people more so. Team SonicGear doesn't really wish to pursue what has been said and done in the past, because if we wanted to, it will take ever so long and will be ever so trying on our resources, which could be better directed towards our work.

What we can do as a company is to ward off untruths and support the community by focusing our efforts on producing better products.

Thanks for your support, it truly is encouraging.

Regards,
Team SonicGear

---

Added on August 18, 2011, 5:45 pmDear Enigmatic,

Thank you for bringing up that some people may suspect buntA_sennA of being an employee of SonicGear, but we can assure you that it is not true and that we have no qualms in being investigated. It is a simple process and we know we are entirely innocent =)

We feel buntA_sennA has done what we cannot do for ourselves, which we appreciate very much. An end-user's point of view is something which we can never fully comprehend nor fully express, be it whether they are SonicGear fans or not.

Team SonicGear has been clearly instructed, and will not create multiple accounts pretending to be consumers, we do not fear any accusations, but neither will we be sitting ducks. We are honest, hardworking and sincere people, nothing less, nothing more.

We knew people would suspect most supporters in this forum for being a SonicGear employee (largely due to the years of negativity built here), but since we are here, we say on all our supporter's behalfs to fear not such accusations because we will take any form of investigation on our identities and we have nothing to hide.

With a calm and honest heart, we wish you well and sincerely thank you for your concerns. =)

Regards,
Team SonicGear

This post has been edited by SGproductDev: Aug 18 2011, 05:45 PM

Good Morning All,

In response to your posts:

Hi -kytz-, again we would like to reiterate that every 1 to 1 exchange is treated on a case-by-case basis. It is not our policy to give 'unlimited 1 to 1 exchanges', but neither have we set a limit on the number of exchanges a customer can have.

We are unable to pinpoint you to which what problems for which products we will keep doing a 1 to 1 exchange, there are just too many posibilities and being overly clear on such criterion limits both the customers and we. But in most cases where we cannot do a repair and the product is under warranty, we will do a 1 to 1 exchange.

We hope this answer though slightly vague does give you an idea on how our warranty policy works. We are not a company that believes in extremes, because doing unlimited 1 to 1 exchange, though could be a sign of confidence in low failure rate, could also signal high costs, which are in turn absorbed by the customers one way or another, neither will we say we only do 1 to 1 exchange under a particular set of conditions, because that limits our customers and even though it lowers the expectations of our service, we believe in trying to give as accurate a picture as possible.

Hope this helps,
Team SonicGear


Hi wongpeter,

Thanks for the encouragement. =D Feels good to wake up to yet another post by a different person which isn't entirely negative.

We pretty much expected that people would accuse anyone with a vaguely supportive voice towards our brand to say that they are all different accounts operated by SonicGear, which is one good reason why we made it clear to our employees not to perform such acts and which is also why we don't blame people like Enigmatic for thinking it might possibly so. It is quite a reasonable assumption, considering the number of haters in this forum. It really was our fault for not being here for our supporters and letting haters get their way all the time, but hopefully we will be able to change that in the coming weeks, months, years. =)

Cheerios, we hope you have a good day!
Team SoincGear

Dear power911,

It is not convenient for us to comment on other brands. We can only say that every company/brand has their own modus operandi and ours is as stated above. =)

Wishing you well,
Team Sonicgear

Dear wongpeter,

We can't help but agree that this is one possible factor which could indicate a good brand. But we are always learning, and maybe one day, we can have an unlimited warranty policy, without placing the burden on our customers.

Cheers,
Team SonicGear

Dear Enigmatic,

Perhaps we should rephrase. We were most certainly not referring to yourself when we were talking about persons who do accuse us of creating multiple accounts, but we do recognize that you may consider this to be a possibility. We feel you have been reasonable in your accounts and can understand your rationale for asking buntA_sennA to step back but please do consider for a moment why as a company, it is not right to ask of our supporters to step back, if they have said nothing wrong. Our supporters and haters do have an equal right to express what they think, our stand here as a company is only to correct untruths where applicable.

You are right, we can't control what others say or think, but what we are here for, is to correct misconceptions, to challenge untruths and also to share more knowledge and information so that more people may understand and most of us may be able to come to a common understanding. Even when our supporters give misinformation, we should not ask them to keep mum, but instead help educate and correct what they have said where necessary. =) This applies to supporters and everyone else, alike.

We do agree that it's not beneficial to this thread if we simply have flaming back and forth. But that is also part of why we're here. As a company which provides largely objective information, we will do our best to mediate. In the first place, the basis for buntA_sennA's overall reaction to the thread is quite simple. This is a fan club thread, why all the haters? Which, we're inclined to agree with, but we do know that everyone has a right to post wherever they please and as long as it is relevant, that it is ok. So what do we do? Team SonicGear will park themselves at their laptops ready to answer any posts and queries positive or negative, providing some of our personal opinions, but mostly just lots of information to help everyone understand why we do what we do. =)

We really do appreciate your way of showing concern for us and this thread, really truly do. Some might just jump on the band wagon and start firing at each other, your objective view on the situation is a one that is good to have on these forums. In this case however, we would feel, if Team SonicGear doesn't reciprocate the support given to us by our fans, by providing basic encouragement for them to voice their opinions... who will?

We never for one moment doubted your good intentions. =) Today's Team SonicGear representative is well... female. We reckon our intuition in recognizing that you only meant well is right on the dot. =D

Thank you, for taking the time to read this lengthy message. We hope you have an awesome weekend.

Cheers,
Team SonicGear

Dear Enigmatic and power911,

The multimedia speakers with tubes is quite a sad story. We had tried to introduce this old, but awesome technology by incorporating it into modern speakers and as a product it was really very good. The Apocalypx A10 in particular was blessed with great clarity and balance, we have just couple of those left in our warehouse.

We are still not quite sure what attributed to the failure of the speakers with the tubes, perhaps it was because it was relatively expensive and our brand name could not support products at that price point at that point in time. But the products themselves are amazing, be it the Apocalypx or the Val series of radios.

We may try our luck at this again one more time, but probably much later when the SonicGear brand is more developed.

Thanks Enigmatic for standing in our shoes as well as your well wishes. We were slightly fearful that we may have offended you further in our last post but are incredibly relieved that you do understand. =D

Weekend is here, but Team SonicGear is at work. Hope everyone else has a good time though. =)

Cheers,
Team SonicGear

Dear Enigmatic,

=) do drop us a PM then, appreciate the thought about clutter and all. We will see what we can do. There are not many sets left and most are probably in the Singapore warehouse, so making arrangements may be difficult but we'll see what we can do.

Regards,
Team SonicGear

Dear gkeong,

We checked with our engineers and their response is that generally it is fine to simply turn down the volume in the front of the speakers, if you are not switching it off for a long period of time.

If you are switching it off for about a few days, its probably better to switch it off by the power switch on the speaker.

And if you're going off on a holiday for a week, simply for safety reasons, it's best to switch it off using the mains.

It doesn't make that much of a difference to the durability of the speaker, but rather the main issue is safety and how long the speaker is going to be left inactive. =)

Hope this helps.

Cheers,
Team SonicGear

Dear gkeong,

Yes, in the case of the A3, it is the volume regulator on the woofer.

But if you do intend to leave it 'off' for more than a day or two, I would suggest turning off the switch on the back of the woofer.

Regards,
SonicGear

Sorry guys bout the late reply, been a crazzeeee week.

Dear JonSpark,

Because SQ is not a part of our testing, it's difficult to give you a definite answer as to which is better. However, if you ask for our personal opinion, we would say the HS 800 has better overall sound.

When in doubt? Trust Your Ears =) And thanks for considering our products =D

Cheers!

Hey andyreymex,

Thanks for the support! Two excellent choices =D.

If the warranty is over and you'd like to repair it, you probably could go to the service center at

21 Jalan PJU 3/46
Sunway Damansara 47810
Petaling Jaya, Selangor
MALAYSIA

to get it repaired. You probably would want to call 03-7803 6703 to briefly describe your problems to our technicians and they would be able to advise you as to how much it would cost, and they will also need time to get you the spareparts, so its helps cut down waiting time too. =)

Hope this helps,
Team SonicGear

Dear noobandriod and power911,

=) don't worry, we never assume posters to be fans or haters, but we take every post as it is.

We've thought about using comply tips but have found that not everyone's so comfortable with the idea. We may provide it as an option in future, but temporarily the mass audience seems to prefer the silicon earbuds.

Quite a number of us are musicians, so we totally get the whole thing about comply tips.. but yea... sad to say that the general market isn't that accepting of the idea.

Not to worry though, well noted and as we come up with more products for the audiophile market, we may decide to do comply tips anyway. =)

Regards,
Team SonicGear

Hey beggarmaster2000,

Just thought we should ask that you clarify which model it was that you saw, better yet if you have a photograph. =) We have an entire series of speakers with tubes, and it would be rather strange to say that the Apocalypx A8 and 10 or classic radio look plasticky, because it's all made from wood...

Cheers,
Team SonicGear

Dear crysumsung,

We should be able to source for the tubes if they aren't available. I would advise that you call our service centre to get a quote though. =)

Tel: 03-7803 6703

21 Jalan PJU 3/46
Sunway Damansara 47810
Petaling Jaya, Selangor
MALAYSIA

Hope this helps =)

Regards,
Team SonicGear


Dear JonSpark,

If you want something that's portable, the X1000 would be far more suitable in terms of overall style, weight and also because the microphone is detachable.

Cheers,
Team SonicGear

Dear max291,

Do try calling our service centre at 03-7803 6703? Our technicians can help you with some trouble shooting at home. Alternatively you could also visit our Singapore service centre at 1 Kallang Sector, #03-05 if this may be slightly nearer for you.

Thanks and Regards,
Team SonicGear

Dear Jjinkoh,

Think you could try calling our service centre at 65471611, to find out more. Our technicians can help you with some basit troubleshooting and advise what you could do to resolve the problem.

Cheers,
Team SonicGear

Dear ThEbOrEdBoY,

Sorry to hear about that. We're not too sure what might've happened, but you could call our service centre to ask how much it may cost to replace whichever parts. =)

Cheers,
Team SonicGear

Dear McVirus,

SonicGear will be developing a whole new series of gaming gear which will include gaming wireless headsets =)

Look forward to it!
Team SonicGear