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 HelloGold - Ask Me Anything, related to HelloGold or gold in general

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Joshua_ambrose
post Apr 4 2019, 09:36 AM

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QUOTE(majorarmstrong @ Apr 3 2019, 10:27 PM)
anymore promotion or contest or lucky draw ?
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Good morning all. Hang tight. More promos coming soon biggrin.gif
SUSDavid83
post Apr 4 2019, 09:38 AM

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QUOTE(Joshua_ambrose @ Apr 4 2019, 09:36 AM)
Good morning all. Hang tight. More promos coming soon  biggrin.gif
*
You got insider news?
honsiong
post Apr 4 2019, 09:50 AM

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QUOTE(Joshua_ambrose @ Apr 4 2019, 09:36 AM)
Good morning all. Hang tight. More promos coming soon  biggrin.gif
*
HelloGold Token 🚀
Joshua_ambrose
post Apr 4 2019, 09:53 AM

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QUOTE(David83 @ Apr 4 2019, 09:38 AM)
You got insider news?
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[Ancient]-XinG-
post Apr 4 2019, 10:11 AM

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QUOTE(David83 @ Apr 4 2019, 09:38 AM)
You got insider news?
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He is representative from hellow gold.


Joshua_ambrose
post Apr 4 2019, 10:13 AM

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QUOTE(Ancient-XinG- @ Apr 4 2019, 10:11 AM)
He is representative from hellow gold.
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[Ancient]-XinG-
post Apr 4 2019, 10:17 AM

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QUOTE(Joshua_ambrose @ Apr 4 2019, 09:36 AM)
Good morning all. Hang tight. More promos coming soon  biggrin.gif
*
Hey do you mind to tell the marketing dpmt that think something good especially for existing customer. I mean criteria such as long term investors (no in and out of fund frequently), minimum amount of investment...

Most of the promo are targeting to lure customer not enhancing present customer base.

As you can see in the previous promo, (no offense to the winner) those winner got the free gold and run away. You think the ecosystem can sustain in the long term? In the eye of long term investors, you just taking fees to support this.

Make some rule such as won gold can't be withdraw in 6 months or minimum investment time frame must at least few months to entire chance to win etc etc.

I mean no offense to previous opportunist, this is completely normal.
Joshua_ambrose
post Apr 4 2019, 12:50 PM

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QUOTE(Ancient-XinG- @ Apr 4 2019, 10:17 AM)
Hey do you mind to tell the marketing dpmt that think something good especially for existing customer. I mean criteria such as long term investors (no in and out of fund frequently), minimum amount of investment...

Most of the promo are targeting to lure customer not enhancing present customer base.

As you can see in the previous promo, (no offense to the winner) those winner got the free gold and run away. You think the ecosystem can sustain in the long term? In the eye of long term investors, you just taking fees to support this.

Make some rule such as won gold can't be withdraw in 6 months or minimum investment time frame must at least few months to entire chance to win etc etc.

I mean no offense to previous opportunist, this is completely normal.
*
Thank you very much for your suggestions. Rest assured that promotions for existing customers are indeed in the pipeline. We are excited to kick-off these promotions and will announce it to all our customers soon. Stay tuned smile.gif
Zackwong6167
post Apr 7 2019, 12:24 AM

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hi guys, i checked that the buying and selling fees is at 2%? even if i buy a gold worth rm100? is there anyone can clarify in this matter?
preducer
post Apr 7 2019, 01:03 AM

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QUOTE(Zackwong6167 @ Apr 7 2019, 12:24 AM)
hi guys, i checked that the buying and selling fees is at 2%? even if i buy a gold worth rm100? is there anyone can clarify in this matter?
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Dont buy/sell on wkend its 2%+2% Buy/sell on weekdays its only. 0.79% if im not wrong

This post has been edited by preducer: Apr 7 2019, 10:06 PM
life27
post Apr 8 2019, 05:27 PM

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Oh god
Withdraw last Thursday , today is Monday, money not yet bank in back to my account , is that normal ? Or I should make a report ?
Joshua_ambrose
post Apr 8 2019, 05:37 PM

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QUOTE(life27 @ Apr 8 2019, 05:27 PM)
Oh god
Withdraw last Thursday , today is Monday, money not yet bank in back to my account , is that normal ? Or I should make a report ?
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Hey there. Could you DM me your email address please? I'll have a look into it.
preducer
post Apr 8 2019, 06:57 PM

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I just withdrawed today, let see if they can do it within the advertised sla of 2 days
life27
post Apr 9 2019, 10:49 PM

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QUOTE(preducer @ Apr 8 2019, 06:57 PM)
I just withdrawed today, let see if they can do it within the advertised sla of 2 days
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Not really my friend .

I withdraw last week Thursday .

Until today , and tomorrow is 10th of April

About one week still not yet get back my money, reported using the app and message hellogold support , after report , I think only submit my withdrawal , so have to wait again another few days . Feel a bit disappointed .
preducer
post Apr 9 2019, 11:04 PM

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QUOTE(life27 @ Apr 9 2019, 10:49 PM)
Not really my friend .

I withdraw last week Thursday .

Until today , and tomorrow is 10th of April

About one week still not yet get back my money, reported using the app and message hellogold support , after report , I think only submit my withdrawal , so have to wait again another few days . Feel a bit disappointed .
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Mine done within one day. 10am withdrawed, 9:30pm aldy in my cimb account, fantastic service
life27
post Apr 9 2019, 11:39 PM

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QUOTE(preducer @ Apr 9 2019, 11:04 PM)
Mine done within one day. 10am withdrawed, 9:30pm aldy in my cimb account, fantastic service
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Wahhh, that was damn fast .

Actually this is not my first time I withdraw from hg , but this is my mine very first time wait 7 days also didn't get back my money , usually max it took up to 3 days exclude weekend.

Msg hg support say my withdrawal under process , since got reply from them should be no problem ..

BTW, how much is your withdrawal ?

honsiong
post Apr 9 2019, 11:47 PM

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No wonder AUM dropped these 2 days, lots of ppl selling and withdrawing.

Sayonara HGT.
life27
post Apr 9 2019, 11:52 PM

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QUOTE(honsiong @ Apr 9 2019, 11:47 PM)
No wonder AUM dropped these 2 days, lots of ppl selling and withdrawing.

Sayonara HGT.
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Yeah , when the price up to 172 I sell all , earn a bit la .

Then proceed to withdraw ,
Now I also wondering why my money not yet bank in back to me .
Total of 7 days , what can I do instead of wait ? Hg not going to suddenly close shop right
honsiong
post Apr 9 2019, 11:56 PM

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QUOTE(life27 @ Apr 9 2019, 11:52 PM)
Yeah , when the price up to 172 I sell all , earn a bit la .

Then proceed to withdraw ,
Now I also wondering why my money not yet bank in back to me .
Total of 7 days , what can I do instead of wait ?  Hg not going to suddenly close shop right
*
At this rate they probably will, too little buy and store gold with HG. But your gold and savings should be saved, worst case they just sell and refund ppl.
epie
post Apr 9 2019, 11:57 PM

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QUOTE(life27 @ Apr 9 2019, 11:39 PM)
Wahhh, that was damn fast .

Actually this is not my first time I withdraw from hg , but this is my mine very first time wait 7 days also didn't get back my money , usually max it took up to 3 days exclude weekend.

Msg hg support say my withdrawal under process , since got reply from them should be no problem ..

BTW, how much is your withdrawal ?
*
Same problem with me...normally it was fast
This is the first time i encounter problem with withdrawal
I made a withdrawal on friday morning

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