i think people would like to invest. Some also understand the need for the annual fee etc as it is safer to save in a vault than at home. However, as mentioned earlier by another user, the fact that you do not buy back your own gold does really distant yourself from average consumers. You make your product sounds a little fishy no matter how good the reason is for not providing that service.

if you provide that option even with a cost (eg postage fee absorbed by customers, buying back at slightly lower price than in-app buy price), people would have trusted you more i guess.

edit: and also still no way to see past trends in your gold buy-sell price....

This post has been edited by ind3pend3nc3: Oct 5 2018, 05:53 PM

You are spot on when it comes to the management fee.

When you sell your gold in-app, we buy it back without any questions. With regards to the buy back of physical gold, at this point in time we have yet to open that option. Once we have that option available, we will surely inform all our customers. For now, with many online traders selling physical gold that have not been certified/authenticated, it is indeed risky to have such an option. I personally have come across people claiming that they have bought PAMP gold bars via resellers only to find out later that it was not authentic.
The PAMP gold sold by HelloGold is distributed directly from a bullion vault and is independently audited by Bureau Veritas, which is an LBMA approved auditor, every six months.


As for the gold price trends, we are launching an in-app price chart to allow all our customers to view a graphical representation of past gold price.

I just re-launched my Hellogold app after being absent for a while now and was pleasantly surprised to discover that I can now use credit card to buy gold via Boost e-wallet. I just tried it, and it works.

I do have a comment on the UI when entering my phone number and Boost password, the password field is "blocked" by the keyboard. The field didn't "float up" above it. Otherwise, the process is effort-less.

Keep up with the good work.

Hey Roosie,

Thank you for the feedback. Yes, you can now buy gold using your credit card. Trust me, we are just as excited with this new feature as you are.

With regards to the issue on the UI for Boost, that is actually on Boost's end as it asks for your Boost password. Would it be possible to let me know which device you are using and I will inform the Boost team on this?

yes.. all boost users will have this code too and i thnk everyone can use.

@Joshua_ambrose I'm using Oneplus 3T.

I faced this before.. as we register boost using our hp number..

so in boost app, go to your profile setting, there is a reset password option. they will send a reset password for your email address registered in your profile.
once reset, you can use already. there is a pin required too during the process to top up hellogold app.

hope this helps..

my promo/reward code is LIME282E if want to use to get your free rm10 discount when you purchase >rm50. cheers.

pm me your code too if have. thx

This post has been edited by Kiefer: Oct 11 2018, 11:28 AM

@roosie Thank you. I have relayed your feedback to the Boost team. Once I hear something from them, I will let you know.

If I top up lets say RM5k via Boost (zero fees), planning to buy gold today

and later I changed my mind and not buying anything, but need to withdraw my RM5k

there shouldn't be any penalty nor any transaction/management fees on that RM5k top-up/withdrawal, right?

Only thing I lose is the 2 days withdrawal period, right?

btw, for an apps that lets you buy and sell gold accordingly to the current market price, it doesn't have a trending chart on the historical price is very appalling

Only buy/sell gold has fees. withdrawal of balance cash is 2 days.

CIMB 3.38% (RM160.20 / RM165.80)
MBB 3.80% (RM160.13 / RM166.46)
Public Gold 9.049% (10gm)
Hello Gold 2.77%

Where is UOB ? Why conveniently leave out UOB, which is 2.47% (162.00 / 166.10) ?

And for Public Gold, you chose the 10gm instead of heavier denomination, which has lower spread

In the previous pages, I already shown that your boss cherry pick the time frame to get the "7% return".

Now you also the same, only pick competitors higher than you, leave out competitor with better spread

Many consumers are uneducated. You should educate them instead. Give them the overall picture for them to decide.

This post has been edited by Showtime747: Oct 15 2018, 08:23 PM

yes, for UOB Gold Investment account, you can buy/sell via their online banking but during banking hours only

If that's the case, what could HelloGold offer to its customer ? The only "advantage" for the customer is they can buy starting from RM1, while UOB is 1 gram (RM160+). I wouldn't even call this advantage as RM160 for investment is already low enough

Hello there. The gold price chart is a feature that we are working on and would be available very soon. We will inform all our customers when this happens. Thank you for your feedback on this.

Hello. Everyone has a choice to buy from a seller that they prefer and I respect your decision. We are providing an alternative option for people own gold. We allow people to buy gold in fractions instead of full grammage to make it more affordable for the mass market.

Being a consumer of a product with multiple sellers, it is only fair that a comparison be done between all said sellers. As mentioned before, we allow the mass market to buy gold at fractions of a gold bar. In this way, they need not purchase full grammage. This allows people who can't afford opening a gold investment account or buy a full gram of gold to actually own gold and start saving in gold.

However, in previous page, your "all said sellers" does not include UOB, which happened to be cheaper than you and charge zero fees.

In this internet and google age, marketing tactic of presenting only advantage and hiding disadvantage is out-dated. Many potential customers are unaware, but it needs only one customer to point out and the whole world will know


Yes, that is your advantage, being able to buy gold starting from RM1. Your marketing should focus on your strength and highlight it. Not cherry pick and hide information

Absolutely correct that a consumer should do a comparison between sellers. As data is readily available in this day and age, a comparison can easily be done. We do not hide any information. My post previously was just to show an example. There might be companies that provide a better rate but of course there would be differences when it comes to product features or service. If UOB is the choice for you, then that is your prerogative as a consumer and I respect that.

Rightly said again that when it comes to marketing a product, one should focus on their strengths. Buying gold starting from RM1 is one of our key strengths that we market, along side with being Shariah compliant, 23 hours a day service, safe and secure storage of your gold, etc.

This post has been edited by Joshua_ambrose: Oct 16 2018, 11:58 AM

comparing with Mbb vs Hellogold...as of 2.15pm

Hellogold 164.74
MBB 168

However, if hellogold + 2% fee = 168 also....

This post has been edited by devilkid84: Oct 24 2018, 02:16 PM