Does any1 actually buy the Apple Care Protection Plan? I want to know which Model u usually buy the plan for?

MacBook Pro or Mac BOOK?

Actually does it help much?

i think only extend the warranty period?

iMac/eMac RM609
MacBook/ iBook RM899
PowerMac RM899
MacBook Pro/PowerBook RM1299
Mac mini RM539

what a "good replies" from upstairs.
He did not how much. But "does it help much".

Here's my answer... yes, it helps a lot. Especially when you have mobile mac. Can you imagine how much risk your laptop will face when u travel around with it?

Don't be supprise that the screen replacement or logicboard replacement will easily cost over RM1k. Which is as much or less than what applecare will cost you. Also not to forget the 24hr technical support phone that you can make sure to solve some minor issue (which many doesn't aware). If you talk to those technician once, you'll know what makes Apple different.

It's like buying insurance for your mac. Some ppl don't buy insurance. So when things happened, then will regret why they don't get it before. It's a gamble, whether or not your mac need major repair once the 1st year warranty expire. Also, having ACPP will rise your resell value.

MAC INSURANCE. Yeah, seems like the word to describe it.

It's not insurance, it's extended warranty. If someone steals your Mac Apple's not gonig to give a dime to replace it

The level of service you get at least in the US is excellent. Typically 48 hour turnaround, sometimes they do it while you wait. From what I've heard here though, service in Malaysia leaves a lot to be desired...

macball,
Yes, I think it's advisable to get the ACPP, even if it's a little costly. As to which one we're purchasing, it is very much depending on our Mac system.

we're just giving an example. even if we say it's "mac insurance" there's nothing wrong with it, since every insurance policy have it's own terms.

Well if you start saving from the day 1 you have your mac. And giving you 1 week before the warranty expired to buy the ACPP. It only cost you RM2.50 per day saving to get RM899 in 358days.
And then you can enjoy 2 years of sweet dream, without worrying your mac stop working next day.

Well, I bought the Apple Care for my 30" Hi Def ACD. It costs a bomb though-rm376! But I thought about it for like 2 minutes n went for it coz the ACD comes with a really lousy 1 year warranty. So I extended it with the Apple Care plan.

Made me feel a whole lot better after I called them up to activate the plan. The call centre was super polite n treated me like the Citibank Concierge does. Excellent service! Bravo Apple. Make us pay tru our nose but treat us like kings. At least that makes the big hole in the pocket worth it.

This post has been edited by ianho: Mar 13 2007, 01:42 AM

What you MISheard you mean....

Don't tar everyone with the same brush. There are Mac resellers who employ salespeople who can barely spell their own name and there are Mac resellers who are extremely professional about the service they provide. As with every profession, you can hardly expect to find the same level of ability with everyone. Your job (should you choose to accept it) is to entrust your machine (and hard earned cash) to someone that engenders your trust.

To illustrate this point with an example: When my Aluminum PowerBook (bought in the US at launch) developed white spots on its display; VR Tech replaced the screen within a week (the replacement part had to ordered from SG - They swapped the screen while I waited). And when the problem recurred, the lead technician HAND-CARRIED my powerbook down to Singapore for Apple Techs there to examine. Turned out the initial batch had a faulty circuit in the screen.

So I've got no problems with the level of Apple support in Malaysia. Just don't bring your mac over to a shop that does not know the product they sell. Would you trust any old bengkel with your Porsche?

OK fair enough. The only reason I've not had personal experience is because I've never had any problems with my Macs that needed repair under warranty so far. I will say that my experience with Apple Malaysia sales staff (the guy, the lady who replaced him, and the nice man from S'pore) were all exemplary and professional.

I had posted a question on one of the threads on whether to send an under warranty item to the reseller or to an authorized service provider. It went unanswered, but thanks for your clarification. I'll make sure to use VR Tech whenever I need warranty repair

It doesn't matter wher eyou send it in. Eventually it will ended up one of the few service centers. VR tech will very much likely be one of them for KL-PJ base Apple Center. It's just that which one you personally prefer and convenient for you. I bought my first iPod 40GB from Penang reseller. It died on the 9th month when I'm at the parking of Tesco in Mutiara Damansara. I had it replaced by Ikano Apple Center, which is the nearest.

I am planning to get my ACPP for my macbookpro before the 1st yr warranty expires this coming june. Anyone know where can get it at a good price?

^ try eBay, some ship here ^

technically they don't even have to ship it to you, just scan/fax the page over and get that serial number.

You really must trust the seller though in this case.

It's always good to have the Techtool CD handy.

Hi, need some clarification here. My boss' MacBook warranty expiring this Sept. So if he were to get the apple extended warranty would get this:

a) standard 1 year warranty + Apple care plan = 4 years warranty?

or

b) standard 1 year warranty + Apple care plan = 3 years warranty?

b) standard 1 year warranty + Apple care plan = 3 years warranty

Basically, the ACPP is for 2nd & 3rd year warranty...

hey thanks for prompt reply.

Can we extend the apple care plan to 6 years? Like this:

Standard 1 year warranty + Apple care plan + Apple care plan = 6 years warranty?

Sorry for asking such questions. My boss might ask me this so wanna keep all my areas covered. Btw my boss is a very gentle and careful user. His handphone lasted him 6 years and it's still in mint condition so I think his Macbook would last him a very long time.

No, Applecare is purchased once (within the first year) and will only last up to the end of your third year.

i tell you... suddenly *everyone* is a Mac agent..

guys, please make sure you're paying Apple prices or lower... not more

Lower?
I thought AppleCare Plan is in standad price in every Apple store?
Where can get lower price?

This post has been edited by tigertm: Mar 15 2007, 12:11 PM

how do you get an ACPP? They'll send you a serial or something? A CD? A book? A certificate?

The standard ACPP is a boxed set, with a form + serial number, book of terms & conditions, contact info and a Techtool CD/DVD for troubleshooting.

To me the only important thing is the serial number which allows you to register you machine for Applecare. You can download the Techtool CD from Apple's support site once this is done.

Price wise, the typical list I see on Ebay for AppleCare is US$150-180 for Macbook/iBook. There was a time 1-2 years back when the local Mac retailers were selling ACPP for very cheap, around RM600+ for iBook level coverage but I haven't seen that recently. Standard price from Apple I think is RM979.

ACPP? BUY IT. No questions asked... within that 1 year of your warranty.

Actually ACPP isn't being taxed. Prices at the Apple Store US is very similar to pricing here in Malaysia (US$250 or RM979 for Macbook/iBook ACPP)

Er... a Mac reseller who doesn't know his products? It's ACPP pal, NOT ACCP!

i just registered my applecar plan....but when i entered my serial number into apple's site, it doesnt display the remaining days.....

i suppose u have to wait for a few days b4 they update their system??

can anyone clarify?

No, it does not display the remaining number of days anymore.... it only displays your purchase date and shows whether your machine is covered by Apple's Limited Warranty, or the AppleCare Protection Plan.

oh..okok.......then i should be set...

coz i *think* i saw applecare protection plan.......
will check later....hehehe

thanks for the quick reply.....

Anyone has tried purchasing ACPP from the US. I plan to get one for my iMac. Its cheaper there US$139. Here RM609.

if you buy from the US online store, they will not ship the box to you.
if you have buddies in Singapore, ask them to help you la


This post has been edited by xaw5126: Aug 12 2007, 10:42 PM

iYah... so troublesome.. Just order it from xaw5126 lah

RM609 is cheap! my macbook ACPP used to be RM900++

what's the dvd about anyway....mine is sittig there collecting dust....neva had the time to mess with it yet.....

er, AppleCare for different models is different price mar.
Mac Pro / PowerMac / MacBook / iBook RM899
MacBook Pro / PowerBook RM 1299
iMac RM 609
Mac Mini RM 549
Apple TV RM 179
Apple Cinema Display RM 359

iPod RM 219
iPod nano / shuffle RM 149

I've left out the xServe stuff
I doubt you guys are interested in that

Bro, any difference for MacPro/ Powermac w Display and w/o display?

I dont really need the box. I think they know that but how do you get someone over there to open it up and pass you the serial number. I do not have anyone I know there anymore. The guy at the bookstore I used to work at the uni may have already retired.

BTW, Singapore selling SGD303 which is about RM690.

Well, I bought mine from US. Dirt cheap, I can't get anything close to it here. On top of that the seller shipping me the box, which contain the techtool delux boot disc. Why not

Do u mind sharing will all of us here where u bought your ACPP from in the US? Thanks

eBay... lol...

Some of the ebay offers for ACPP are seriously good deals.

I wonder where they get them sometimes....

Guys...I copied this ACPP T&C from apple.com website. Any comments on item 7 (d)??


7. General Terms
a. Apple may subcontract or assign performance of its obligations to third parties but shall not
be relieved of its obligations to you in doing so.
b. Apple is not responsible for any failures or delays in performing under the Plan that are due
to events outside Apple's reasonable control.
c. You are not required to perform preventative maintenance on the Covered Equipment to
receive service under the Plan.
d. This Plan is offered and valid only in the fifty states of the United States of America, the
District of Columbia and Canada. This Plan is not offered to persons who have not reached the
age of majority. This Plan is not available where prohibited by law.
e. In carrying out its obligations Apple may, at its discretion and solely for the purposes of
monitoring the quality of Apple's response, record part or all of the calls between you and
Apple.
f. You agree that any information or data disclosed to Apple under this Plan is not confidential
or proprietary to you. Furthermore, you agree that Apple may collect and process data on your
behalf when it provides service. This may include transferring your data to affiliated companies
or service providers located in countries where data protection laws may be less comprehensive
than your country of residence, including but not limited to Australia, Canada, countries of the
European Union, India, Japan, the People's Republic of China and the U.S.

IANAL but... I understand it means that if your country or jurisdiction bars you from purchasing AppleCare, then its useless to you there la.

can anyone point me out to the place where you can check the remaining period of your warranty? have to key in the product serial no? tq...

apple.com/support

on the right, there is a small box for u to enter your serial..

EDIT: it's no longer on the right.....
go to the bottom of the page, there is a box for u to enter your serial....

This post has been edited by lokgotz: Aug 15 2007, 01:50 AM

thanks a bunch....

Apple should built this function into the OS. Have a reminder function on expiring warranty will be great

too true...in case a person (i.e me) misplaced the receipt & can't remember the date of purchase...

anyways, after checking all my apple products, still have months to decide whether to purchase the acpp....

dat just gimme an idea of producing a widget like application for ACPP?

that would be really useful...i'll use it it, definitely...

Great idea You can do that with Leopard, by making the ACPP "About Your Support Coverage" part from the Apple Support website into a widget.

2years

huh?

it's 3 years in total....ACPP gives an additional 2 years...if that's what u mean...

Tried that few days ago. Doesn't seems to work everytime
And I took long time to load the webclip. I hope it wont be like this on the final release.

Hi,

I bought my macook on 23rd september 2006,so before what date i should buy the acpp.

Thanks,

Try to do it 1-2 week before that date on 2007.
It takes some time to activate the ACPP.
And also you want some buffer in case it doesn't goes smoothly.

This post has been edited by wei: Aug 29 2007, 09:30 AM

I'd say now will be a good time.... it doesn't matter when you're gonna buy, sonner or later, you're gonna spend some amount of money on that, might as well buy it now and get the peace of mind than to hold on to the last minute and shortens your life expenctancy a few years worrying....

Yes yes, some ppl prefer to buy it together with their mac. Maybe they get a better deal that way. My advice is buy it when u have the $$$. It happen to me twice that I missed the ACCP purchase because I spend the $ on something else. But lucky all the apple product I've sold it or still working fine.

can i ask a question, i have a macbook pro with one GB now still under warranty, i'm planning to buy Apple Care Plan to extend the warranty but i also hope to add some ram to my macbook pro, is it allowed to do that? or i need to wait until over the period of warranty then i can add ram?

er, you can add RAM at anytime, AppleCare still will not cover it. AppleCare only covers everything in the original boxed set.
This is one of the reasons for getting customised Macs ...

You can't be serious... Sorry, but I'd expected a better reply from you.

Of course AppleCare will not cover the RAM upgrade: meaning if something was to go wrong with the RAM chip that the user added: then you won't expect Apple to cover that under warranty. You'd naturally expect the RAM vendor to honor the warranty (in many cases this is a "lifetime" warranty btw) for ONLY the RAM chip.

That much said; Adding RAM would NOT void your AppleCare warranty for the rest of your machine. RAM after all is defined by Apple as a "user installable" part.

Actually, other than having too much money; and too little sense; I can't think of another reason for getting a customized Mac.

I managed to get me the ACPP for my iMac when I was in Jakarta last week. Cheaper a bit from here...got it for about IDR1.4 million or roughly about RM530.

I have not registered the ACPP. My 1st year warranty is expiring Mid Dec 2007 so I got time.

Just a few questions though. Can someone confirm with me that if I register in say Sept. 8, 2007, the extended warranty will cover up to Mid Dec 2009 not Sept 7, 2009?

Also, I did a trade to get this iMac with another person who took my Macbook. I'm not sure if the actual date of purchase is the same as the date stated in Apple support page. Is it important to ensure that the two dates are correct? If so, how do I check the actual purchase date then?

Thanks a bunch

it will extend to the date you found on the Apple database. Let's say, apple.com show your warranty expired on 15 Dec 2007, it doesn't matter when u register ACPP, as long as it is before that day. U get extended to 15 Dec 2009. Like i said before, some Mac owner purhcase ACPP togehter with their mac

This post has been edited by wei: Sep 2 2007, 08:13 PM

just wanna ask , let's say our macbook charger , the magsafe charger spoil. does the ACPP covers it ?

Thanks wei.

Does it really matter if I dont double check the actual date of purchase and just rely on the date I found on the apple support page?

MacDaNife
perhaps I should have been more precise.
if you add RAM, then AppleCare will not cover the RAM you added. AppleCare will only cover the contents of the original boxed set, nothing you add, even if its added by an authorised technician.

re : customised Mac.
if you travel with your portable Mac, then this makes slightly more sense. if its customised, with AppleCare, you can get any faulty part replaced overseas. If not, then that can't be done.

Normally they are pretty close. But there're some cases that the date are so wrong that make you worried. If that's the case, just fax the original receipt clearly stated the correct date of purchase to apple. They'll make the proper adjustment to the database.

In that case I need to contact the original purchaser lah. I hope he still keeps the receipt.

Thanks wei.