UOB One Card Platinum User : Any of you facing problem when trying to redeem smart$ at merchant ?
My case : After put my card into the machine , key in pin and press Green button, the device looks like auto reboot then print a receipt shows "Power Failure".
Tried 3 times also same. Call UOB CS on the spot, CS say already redeemed, merchant check redeem history, no record in their machine.
at the end CS told me to pay using the card normally, they will check the system, will deduct the payment using Smart$ by manually.... =_=
I was panic that time, merchant realize got problem immediately grab the purchase item back ... hahaha
Lucky still can pay with the card normally.
** This thing also happens when i redeem Smart$ on June at BHPetrol station. (I was thinking got problem on their machine, now looks like i am wrong)
What merchant, I've no issue redeeming my smart cash at bhpetrol last month..