QUOTE(iphonegizmo @ Nov 14 2019, 12:28 PM)
Date: 21st oct
Subject: ***EXTERNAL EMAIL*** RE: FINAL LAST REMINDER FOR REPAIR DEFECTS (xx, U13/37R ) BEFORE OFFICAL LETTER TO DATO.KHOR (CEO) & LAWYERS ( DUE 29/10/2019)
1. REPAIR AND RECTIFICATION WORK ON YOUR PROPERTY, OR SERVICE AFTER KEY COLLECTION
2. Call our Customer Relations Executives at
3. 03-3343 9225
4. 03-3343 9825
5. bsa.crd@spsetia.com.my
TO:
Customer Service Dept (cc.Nurulwati Binti Mohd Fadzil)
This is my last final reminder to follow up on all defects to be fix and replaced ! (due 29/10/2019)
Before I post my official letter to your CEO and all your board of directors for not doing a professional job, delaying and ignoring my request.
Including S&P lawyer to withhold the 5% fund until all repairs is done to my satisfaction.
Please take this matter seriously as i will may file a case to high court for all damages and breach of contract.
---------
official letter:
30 Days Notice for Defective Workmanship and/or Materials Rectification :
PROJECT : SETIA ALAM (P11) 2H05
TYPE : DECORA
LOT NO : PT 33xxxx
PURCHASER(S) : xx
VP Date : 15/08/2018
I regret to inform your staff have ignored my request for repair / replacement of defects and that the said defects have not been made good according to the specifications of the Sales and Purchase agreement, By-Laws and the approved plans of MPSA. Enclosed is a list of the outstanding defects for your reference.
Failure or neglect to carry out the rectification works within 30 days from the date of this notice shall result in me undertaking all available remedies under the Sales & Purchase Agreement and permissible law. Which may include engaging third party contractors to complete the rectification work and deducting the cost of repairs from the stakeholders sum or seeking legal redress from the relevant authorities and statuatory bodies.
After 30 days of this notice I will be sending you quotation detailing the costs of all repairs and rectification work and a letter instructing HALIZAH HALIM & KIM as stakeholders to withhold release of the stakeholders funds until further notice.
Thank you for your kind attention and action.
Enc:
Outstanding Defect List
==========
Dear Mr xx,
Hi
Thank you for your email.
As spoken today, we have set an appointment with you on 29/10/2019 @ 10 am to further discuss on the recurrence defects as per your email below.
We do apologized on the inconveniences caused.
Regards
Nurulwati Binti Mohd Fadzil
Executive
Customer Relations
===========
1stnov2019
Dear xx
With reference to your email as well as on our site visit on Thursday 24/10/2019.
Please be advise that our consultant is in the midst of preparing the new method statement for the repair works and at the same time to get our contractor to work on the rectification works.
Appreciate your kind understanding while we work on the details.
In the same time, as you mention about purchasing your own material, please do advise us the cost for our further perusal. We can work it our with our contractor.
Finally, please do accept our sincere apology on the inconveniences caused.
Regards
Nurulwati Binti Mohd Fadzil
Executive
Customer Relations
========
update email : 14nov 2019:
Re: ***Failure neglect to carry out the rectification works / Breach of Contract/Building by law/ CCC ***xx, U13/37R ) cc: JABATAN BANGUNAN MPSA
To: Nurulwati Binti Mohd Fadzil <nurulwati.mfadzil@spsetia.com>, bsa.crd@spsetia.com.my
Ms. Nurulwati,
Since there is no progress & reply from your management more than 2 weeks since site visit on Thursday 24/10/2019.
I have no choice but to submit my official letter to your company directors and S&P lawyers for breach of S&P Agreement.
Also my complaint report together with official letter & defects list to 'JABATAN BANGUNAN’ MPSA (building dept) for violation of building by laws & CCC permit .
Regretful your staff not taking responsibility on your 'poor low quality material standards' due to corruption practices in your company management.
==============
S P Setia Berhad (19698-X)
12, Persiaran Setia Dagang
Setia Alam, Seksyen U13
40170 Shah Alam
Selangor Darul Ehsan, Malaysia
+603 3348 2255
Attn: Dato.Chap Jen Khor
President/CEO, SP Setia Bhd
PROJECT : SETIA ALAM (P11) 2H05
TYPE : DECORA
LOT NO : PT 33XXXPURCHASER(S) : XXX
Outstanding Defective List
( Workmanship and/or Materials Rectification )
*Mov. & Photos will posted on all social media
and cc. to all decora owners. after 30 days due date.
if you don’t take ‘responsibity’ in your defective repairs.
---------------
1.Living Hall Column @ Corner
Internal Water Leak since july 2019 & Wet Mold
(Bad Workmanship : Drainage damage pipe and/or no Bathroom Waterproofing
31-July.2018
28.sept-2019
11.Nov-2019
[SIZE=7]
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2.Main Entrance Door @ Frame (bottom)
‘Damaged’ Defective Material Door Frame & Rust / Corrosion Formation since day of VP. multiple request to replace a new ‘galvanized’ door but refused / ignored.
--------------
3.Store Room Door @ Frame (bottom)
(Defective Door Frame ..low quality material since vp already started to rusting after sub-contractor patching touch up with paint now gets worse every day with liquid flowing out to tiles !! )
Almost all the door frame *except the sliding door* is rusty !! ''CHEAPER MATERIAL for CORRUPTION ??'' (between Supplier and Sub/Main Con /Purchaser?)
--------------
4.Bathroom door (in small bedroom) – 2 units + add 1`pc kitchen door toilet too
(Defective Door Frame ..low quality material sold me a damaged door ! since vp already started to rusting) * Dato Khor..as you quote in youtube ‘setia customer who buy properties will have peace of mind’ but how can I have peace of mind if every morning wake up see rust stains for a new house worth 1mil++ .?!)
---------------
5.Bedroom Entrance Door – Out of aliment
Poor unexperience workmanship ! SP Setia Bhd over 30 years don’t know how to install a door correctly and/or QC check ? ‘Shame’
.
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6.Master bathroom door - Rust formation at frame at bottom
(Is your sub-contractor trying to cut cost & save some money by give me a lowest quality fault defective door by not galvanizing it ? felt cheated & very emotional painful for a rm1.million hse ! )
------------------
7..Bathroom Sink / Tap Faucet
‘Bad Poor Workmanship’ with tap Screw stick out wall / Cracks on toilet / missing holder for bidet / Sink bottom falling down..& 1 toilet flashing problem.. defective brand. This is new house less than 1 year cost 1 million+ and you give me this crap..??
-------------
8. Master room *3rd Floor
Overhead beam at both corners major crack just located under the roof ’Gutter’.
‘Wall Line Cracks’ on all sides wall incl. top door edge
(* I suspect no ‘waterproofing coating on all (see no.9) ‘my flat cement roof as required by law under building code therefore water may enter through wall from roof / brick moist and rebar will corrode/rust. Matter time the cracks/ structure failure may get larger day by day.
Is safe to stay in this room?)
--------------
9.Cement Gutter Damage Peeling Off & Entire Flat Roof top layer peeling off (paper type layer) can see some rust spots /marks coming out of cement. Don’t see any waterproofing layer or paint. What type of paint and waterproof coating?
Please sent me proof details and specs material used for roof .
"BLISTERING" DAMAGE ROOF !! <less than 1 year
Why Roof & Gutter facing inwards (bad design) roof /water flow into std cement type gutter instead pvc pipe drainage material. Almost all paint peeling off. Very bad paint quality not for outdoor. Again cut cost at every corners ‘save the penny lose the pound’
'By-law Building code' is a requirement to waterproofing coating for flat RC slab roof !!! There may be a 'breach of building codes' under MPSA agreement.
SKIPPING MATERIAL /SAVING COST. Cheaper material /Cutting material for corruption practices...
----------------
10.Outside Fence cracking again after fix repair mar2019
just remove it build a concrete fill wall.
You’re welcome personally come down to see for yourself together with your sub-contractor owner and your supervisor if you really do care about your customers.
This post has been edited by iphonegizmo: Nov 14 2019, 01:06 PM