QUOTE(netboy @ Jul 11 2003, 01:40 AM)
AAY,
Yes, you are correct that some DELL models does come with next business day on-site warranty. But those people at DELL are smart fellows.
You know when you have problem with your laptop, you'll surely call their helpline right? If they found out that your model is covered on-site, they won't stop talking and tried to solve the problem thru phone, instead of coming to your place.
A friend of mine had this modem problem last time. She called Dell, the call lasted for about 1 hour. The Dell person told my friend to do this and that. When my friend said she's not good in computer, therefore asking them to come, the Dell person insist that she tried first. She was asked to download a patch from their website, and change some settings. The modem works again but it cost 1 hour of phone bill and lots of trouble (For a person who is not IT-savvy)...
BTW, the four business day thingy is pure bulls***. If you read their warranty agreement properly, it stated that only "certain" problem are covered in the "four business days" period.
All current Dell laptops come with NBD on-site warranties, at least for the first year/first 90 days. I've actually gone through every Dell laptop sold through their Malaysian site (one variant from each model) to verify that.
If you call their helpline and sound completely clueless, they are going to assume the fault is yours (quite likely, actually). If you use a landline, you're wasting time only; it's a toll-free call. Was your friend's problem a fault of the computer or a configuration/driver issue? They only come on-site to fix hardware issues. Software problems should be solved on the phone.
I've read through every bit of warranty information I can find on the Dell Malaysia site and I really don't know what about the "four business day thingy" is wrong? There are exclusions in the warranty policy, but you don't honestly expect them to fix your computer if you dropped it down the stairs do you? Again, if it's a software issue it can probably be fixed over the phone.
And what was that you were saying earlier about a friend who had to send a PC for over a month to Penang?? The 2nd/3rd Yr CAR service is pretty new in Malaysia....your friend must have opted for that service when it was just launched. Having dealt with Dell support (and having many friends who have dealt with Dell support) many times, a situation such as what you mentioned would probably have ended up with your friend getting a new PC. If they can't fix the problem, they'll just continue swapping parts until the problem goes away.