A new car's experience is not complete without the after sale experience. Get ready because here is where the "colorful" experience begins. I will divide my experience into several sections below:
1.0 Car DeliveryI got my car, happy to see it but SHOCKED to see a dead cockroach in the car! My dealer is Regal Motos Sdn. Bhd.
2.0 First Service ExperienceReading all the experiences of our forum buddies, I decided to send the car to COSE. Calling them, I was greeted by their friendly receptionist who assisted me to make a service appointment. They are super duper busy, that I had to book one week in advance just to make it! But they do send you SMS reminders..
Visiting COSE, I was happy to see that there is a dedicated parking bay for servicing vehicles (but limited), they provided water and even nasi lemak, there were WiFi and even ample of plug points available for use. There is even a vending machine where all drinks (hot and cold) are RM 0.50. You can also request for a free car wash.
I made the appointment at 8.15am, but I had to wait until 8.40 before my number was called. I found that to be abit weird because I already made an appointment but they treated me like a walk-in customer. Oh well...
2.1 Demoralized Service AdvisorsI think after all the issues Proton Service Advisors faced, my one SA seems really demoralised. There was no smiles, no enthusiasm nor passion. But he did his job. I can't say that all service advisors are the same, I saw some are always smiling and patient but I was unlucky.
2.2 Issues Complained During First Service and Applied Solutions:- The jerky feeling was resolved by doing CVT adaptation, the jerkiness is not absent but significantly reduced.
- Noise kit was installed on the dashboard, but the issue persists and then I only found two new vibrations later.
- Jerky USB playback was "treated" by upgrading the firmware, only to find new issues:
3.0 Frustrating Experience1. To fix any vibration issues on the dashboard, it takes minimum 2 days. So okay I left my car there for two days expecting the issue to be resolved. But nope the issue is still present, and then now I have to leave the car for another 2 days for my next visit because the issue is still not solved!
2. The receptionist in Proton COSE only "sounds friendly". I asked to be connected to by service advisor but I only got disconnected, or they will say they will say they will ask my service advisor to call back but I waited for 2 days and nobody called back!
3. After my first service; my front left light, rear left car plate light, the rear tail light was not working. I only noticed it the next day, so I brought it again to the service centre only to be told that it may be a wiring issue and I "may" need to wait until the next day. So I returned with a grab car only to be told later in the evening (with a relief) that the issue was solved and it was just a burnt fuse. (Really tiring and frustrating)
4. My service advisor did not know what was the follow home light, even after I showed the instruction manual he didn't know what it was. I needed his help to enable it because mine was not enabled by default.
4.0 Proton Service vs Perodua ServiceIn my visit to Perodua Service, I don't get any nasi lemak but all their service advisors are friendly enthusiastic and professional. They even walk to my car and are very willing to hear to the issues, and after the issues are resolved they will even show and explain their solutions and check with you if the issues are resolved.
I really hope Proton improves in this area. I am taking action by writing a formal complaint to Proton via official channels.
Your review is honestly satisfying, I only visit the small SC, treated me well with smile and all but the problem is right now, big issue they won't entertain just that. Thats the major problem of proton having, their SC aren't cooperating well with the HQ. You can file a report if you want, HQ treat this matter seriously.