Guys, I'm about to get fed up with FSM.
Are all of you experiencing the same - all distributions are not accounted since end of July?
And live support is a joke, they just cut n paste scripted answers that have no use.
An example of my today's chat:
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Thank you for choosing to chat with us. An agent will be with you shortly.
Info at 12:54, Sep 19:
You are now chatting with Hui Ching.
Vlad at 12:54, Sep 19:
hi
Hui Ching at 12:54, Sep 19:
Hi. Good afternoon. How can I help you with?
Vlad at 12:54, Sep 19:
need update on distribution for RHB Asian Income
Vlad at 12:54, Sep 19:
it's not accounted for 60 days already
Vlad at 12:57, Sep 19:
and RHB Emerging Markets Bonds - same for "just" 4 weeks
Hui Ching at 12:58, Sep 19:
Yes, we have been follow up with the fund house closely for the units allocation.
Vlad at 12:58, Sep 19:
that's not an answer
Hui Ching at 12:59, Sep 19:
Once received, we will credit into your holdings immediately.
Vlad at 12:59, Sep 19:
no
Vlad at 12:59, Sep 19:
you pasting me this answer 4th time already. since month+ ago
Vlad at 12:59, Sep 19:
NOTHING done
Vlad at 13:00, Sep 19:
you can't act like that working in finances
Vlad at 13:00, Sep 19:
When will it get resolved?
Vlad at 13:00, Sep 19:
Who's responsible?
Hui Ching at 13:01, Sep 19:
We understand for your situation. However, we have tried to follow up with the fund house and they will try to issue the unit allocation to us within this week.
Vlad at 13:01, Sep 19:
i'm not satisfied with "they will try"
Vlad at 13:01, Sep 19:
2 months!
Vlad at 13:01, Sep 19:
TWO BLOODY MONTHS!
Vlad at 13:01, Sep 19:
that had to be done 60 days ago
Vlad at 13:01, Sep 19:
who is responsible?
Vlad at 13:03, Sep 19:
who is responsible? you or RHB?
Vlad at 13:03, Sep 19:
whom should i report to BNM and RMP?
Hui Ching at 13:04, Sep 19:
We have yet to receive the correct unit allocation from the fund house.
Vlad at 13:04, Sep 19:
stop doing that monkey business
Vlad at 13:04, Sep 19:
i need straight answer
Vlad at 13:04, Sep 19:
WHO IS TAKING RESPONSIBILITY?
Vlad at 13:05, Sep 19:
iFAST or RHB?
Vlad at 13:05, Sep 19:
time of joking has passed already
Vlad at 13:05, Sep 19:
if you can't do your job - give up your license and get hell out of the business
Vlad at 13:06, Sep 19:
*STILL WAITING FOR AN ANSWER*
Vlad at 13:07, Sep 19:
WHO IS TAKING RESPONSIBILITY? Vlad at 13:05, Sep 19: iFAST or RHB?
Hui Ching at 13:11, Sep 19:
We have discussed with the fund house this morning and they will triy to issue the correct units allocation report to us within this week.
Vlad at 13:12, Sep 19:
not an answer
Vlad at 13:12, Sep 19:
are you saying RHB is at fault?

This post has been edited by ROSS_Solar: Sep 19 2017, 01:21 PM

lol, i have business with FSM, not with fund house. I transact and pay fees to FSM. So I expect some straight answers at least. But they can't give it, neither they can say when it will be resolved.

imagine you come to your bank cause found out you can't use your ATM card and have no cash.
they will answer you "Oh, due to some error you can't access your money"
but MAYBE we will resolve it this week

Now consider you had EXACTLY same chat with bank rep month ago. Will you ever trust them again.

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I simply don't care about their technical issues, i just need to get what i am paying for that simple

Well, once again, i have a full right to ask questions to FSM since i have contract with them and i pay them.
60 days without accounting that's definitely something VERY WRONG there.
As for rude - well, no insults there. Just too irritated to listen same broken record every week while seeing no progress at all.
When somebody repeats same obvious BS to you for 4th time, can't keep myself absolutely calm

Not me, but FSM has a problem. Don't teach me investing, please and don't send me to read first page or whatever.
And the as the consequence of that problem - I can't make a proper accounting/balance for my own assets/etc for 2 months.

As for "douche bag" -> i'd recommend you to watch your own language, as i hadn't insult anyone, just like you did

I doubt you understand the point Either you are impatient to read whole post either simply ignorant.
1st. It's not my job to contact fund houses or their managers. That's the job I'm paying FSM for. They have to track it and reach out to fund houses insuring that distribution is accounted properly and in time.
2nd. Problem was reported to FSM quite a time ago. They promised to handle it and follow up. Which hadn't happened. Means they've lied. If that's what you call "who's there to help clients like us.", then I'm just sorry for you.
3rd. The snippet you've pasted is irrelevant. Already told you, I don't need "education" on investing from people who can't handle simple math. Balance sheet bases on current NAV while distribution is missing for two months, means IRR/ROI will be miscalculated.
--
And once again, watch your language, especially when talking to someone you don't know at all. That's what your parents should teach you when you was a kid.

Precisely... But local "master of investment science" somehow isn't able to understand that.

Follow this slowly:

Jan 1st. You have 100 units of Fund A with NAV=1.0. Your portfolio value of this fund = 100
Mar 1st. Fund A announces distribution ~10%. Let's imagine NAV remained the same till distribution. After distribution NAV=.9
-- distribution still not accounted to your investment account ---
May 1st. Fund A has NAV still being equal to .9. You are arranging balance sheet of your own assets. Account still shows 100 units of Fund A.
Question: What's your accounting value for that fund allocation?

Anchored to the spot. Exactly what I meant.
--
as for trx list: already checked that. I have few other Funds showing D icon and distribution accounted /reflected in the list. But RHB Asian Income and EMBF are still not there

Need to balance between total DIY and having enough time to do usual work (to have bullets)

Sea of red during last few days. Time to top up

Sea of red 3weeks in a row... In total my port lost ~2.5% since first week of November. Not end of the world...
DCA-ed yesterday.

DJ -1.77%
SP500 -2.1%
HangSeng -2.45%

Damn... for how long will we get this? Nov-2017-> now it's already correction #4. It already ate profits from previous year completely

already pumped 12k in during last 6 weeks. No more bullets left for March

-30k since first dip in November for me. Staying relaxed, topping up as usually, but it has already started to annoy me

Ehm.... Bet on further bleeding of RTSI/RTC
http://defence-blog.com/news/russia-sudden...oops-alert.html

it's night there RTS opens in ~3hrs time

D'oh... if US goes into real war vs RUS it's going to be too tough for the whole world. I hope both sides will stay cool. But anyway, now it doesn't feel as bad as during Caribbean crisis

But still far from regaining all the losses since last November back
Hopefully, by July....

Well.... loss-loss-loss non-stop since Nov 2017. slight recovery december/january, but gone south after. Was doing DCA as usual till today, now have to stop. Cause daily loss is just keeps growing

lots of funds, will just list major holdings:
----
Affin Hwang Select Bond Fund 9.38 %
AmDynamic Bond 14.64 %
CIMB-Principal Global Titans Fund 6.47 %
Eastspring Investments Dinasti Equity Fund 5.82 %
Kenanga Growth Fund 18.71 %
RHB Asian Income Fund 7.47 %
RHB China-India Dynamic Growth Fund 6.02 %
RHB Emerging Markets Bond Fund 5.23 %
RHB KidSave Trust 3.16 %
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