Ikea Cheras is plagued with problems. Delivery is atrocious, service waiting time was worst than Pos Office (that's saying something really). Service staffs are mixed bag (The few girl staffs in the warehouse lanes were chit chatting all day, i asked one of them to help check my items - she peaked at the box for 5 seconds, and said "Ya ok" and turned her back and walked away, and resumed chit chatting with her colleagues, just like that.... Never look me in the eye once. Where is your CUSTOMER SERVICE TRAINING? They act like one of those part timer you hired for pasar malam, with no politeness whatsoever. )

After one year you would think they would have solved these problems already, but the Store manager was incompetent and yet blatantly proud of his team. Ikea Damansara works better in many ways, I guess having an Ang Mo to run the store does make a difference?

well ikea cheras is not exactly in cheras

just 4km or 7min from KLCC.

Wao luckily nvr plan to visit IKEA cheras eventhough pass by frequently

Heng ah

All the best to all buyer

Have anyone try posting all these on their HQ FB? Should be Ikea Sweden right? Direct public to Ikea Malaysia fb page and I'm sure big boss will act immediately.

Jz complain to their hq or ceo, confirm Ikea Malaysia will come out n publicly apologize to all the customers

Same to your case as well, I will just go to that Ikea branch , cancel all my orders and demand for a full refund.

You are a very patient person. I respect.
If after the 2nd or 3rd time then make me wait like a fool, I will straight go to Ikea and demand as above.

yes, i'd walk in and demand a refund since it's not serious in delivering the purchased goods

Company angmoh, international, global but administered by locals.. I,m not surprised..

not suprise since their use outsourcing logistic, could be just xhange others company if not perform. such a joke

omg... thanks to this thread, I will avoid Cheras branch like a plague. I assume damansara branch is better right?

I've personally used Ikea damansara once and it's fine.

You know what's the pay like?

So TS, hav u received yor furniture yet?

Yes, after 3rd attempts, and being late in delivery (I received in evening than original schedule as noon, also with multiple attempts to call to follow up). Simply put, just don't be us, save yourself all the hassles and frustration.

Ikea responded with standard message after being bombarded with complaints: https://www.facebook.com/IKEAMalaysia/posts/1459185747466433


Operational issues? LOL. No excuse for a company at such large scale, this is not just problematic, but a complete no-show. You should have Plan B and Plan C for everything, if you dont have a backup plan, don't go live.

My delivery from Ikea Cheras, scheduled today for 10am-12pm timeslot reached at 1pm. Had a call from them at 11am asking if I still expecting my delivery today (puzzling). Missed by an hour otherwise I could have given a positive testimonial.

Wow, many tldr complaints from customer, didnt they even do something till now? They think they are too big eh.
When many consumer report, can make it viral and become like maxxis last time?

I prefer buy cheap furniture from kedai perabot Ali, Ah Chong and Muthu, rather than paying premium price for low quality furniture in IKEA. At least i know i pay cheap price for cheap quality, rather than pay high price for low quality, which use a year and then spoilt. Furthermore, those neighborhood kedai perabot delivery service better than IKEA, and sometimes can nego with them the price also.

For you and others reading this, this problem is not only plaguing IKEA Cheras, I went to IKEA Damansara yesterday and can see ALL (so many) furniture awaiting delivery at their parking lot. Probably CNY too many delivery, not enough staff.

I don't think it's as bad as damansara.

I like to go Ikea Cheras bcos of their parking. I normally went there just but something that i can carry my own self. But i never tot they have a big problem with delivery service.

anyone tried tribunal? im about to file one