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 Kiple Pay, New player in mobile wallet

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cybpsych
post Sep 1 2021, 12:41 AM

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QUOTE(Barricade @ Sep 1 2021, 12:41 AM)
Tried. 3K limit per day now. Can pay one shot RM3k
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now gotta test monthly limit.
cybpsych
post Sep 2 2021, 08:56 AM

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QUOTE(CoronaV @ Sep 2 2021, 08:08 AM)
How much withdrawal fee from ATM?
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you can find at kiple website https://kiple.com/fees-and-charges/
cybpsych
post Sep 2 2021, 09:53 PM

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QUOTE(Coconut @ Sep 2 2021, 09:44 PM)
how did you manage to get hold of customer service? i try chat with them yesterday, until today no reply yet.

i can pass thru the ic verification, but for the selfie thing, after capturing video and click submit, the blue circle will keep on spinning and nothing happen, tried for few days still the same, anyone face this before?
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wait longer?

it seems app trying to upload video then get results back.
cybpsych
post Sep 3 2021, 11:02 AM

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QUOTE(fruitie @ Sep 3 2021, 10:53 AM)
iOS primarily. Also switched to Android phone to try out but didn't work out. Managed to do all these on iOS.
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if backend bottleneck, it doesnt matter on the frontend apps, ios or android sweat.gif since both apps pointing to same backend destination
cybpsych
post Sep 3 2021, 11:08 AM

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QUOTE(fruitie @ Sep 3 2021, 11:05 AM)
Earlier I didn't know it was the backend issue ma. Anyway, just tested on Android only but still went back to iOS as iPhone is my primary phone now.

By the way, got the tracking no. and will get my card today. biggrin.gif
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yalor backend not scaled up to accept incoming surge laugh.gif laugh.gif
cybpsych
post Sep 3 2021, 11:13 AM

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QUOTE(avinlim @ Sep 3 2021, 11:07 AM)
Is cc reloading to kiplepay consider e-wallet spending ka?
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someone reported maybank doesnt recognize kiplepay as 'ewallet'. eg use FCB VS for 1% sweat.gif

QUOTE(fruitie @ Sep 3 2021, 11:11 AM)
Yes.
I really blasted their CS and asked them if their backend team never do UAT before releasing to public?  shakehead.gif
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rclxms.gif ooooops
cybpsych
post Sep 3 2021, 02:37 PM

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QUOTE(mamamia @ Sep 3 2021, 02:33 PM)
But, i hope Kiplepay can give good rate for oversea spending when border is open... then, i can really ditch my Bigpay card...
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https://kiple.com/fees-and-charges/

Oversea Conversion rate

Transactions made in foreign currency shall be converted to MYR at the conversion rate and charges as determined by card schemes on the day of conversion. A service fee of 1% will be charged for each transaction.


i think wont beat bigpay. kiplepay follow bank's style
cybpsych
post Sep 4 2021, 03:53 PM

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QUOTE(confuzan @ Sep 4 2021, 03:36 PM)
got my card, activated, try to spend online, got the otp on my phone but there is no box to input otp (authentication failed). anyaone facing the same problem?
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what is the merchant?

probably it cannot identify the new card number

or you don't have enough balance in kiplepay wallet, txn rejected.
cybpsych
post Sep 5 2021, 11:17 AM

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QUOTE(kaiserreich @ Sep 5 2021, 11:15 AM)
Same here.

I managed to receive OTP 1 time. After that otp also stopped coming in as well.
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your case Telco issue maybe

airplane or restart phone. let Telco flush out the sms after reconnection.
cybpsych
post Sep 5 2021, 12:12 PM

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QUOTE(kaiserreich @ Sep 5 2021, 11:22 AM)
To clarify:

Wednesday. Try to use debit card, 1 otp came in, successfully paid. After 30mins try to use again, no otp. 68886 used by lalamove as well, lalamove otp able to be received.

Saturday. Try to use debit card again. Otp page error but sms received. Tried again, otp page error and otp sms not received.

Sceptical that this is a telco issue.
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if you explain more earlier, then we know what happened.

if you didn't get otp, likely blocked by limits or thresholds or insufficient wallet balance to make payment.

also 68886 shortcode is shared. received once by lalamove doesn't mean it will always work. sometimes Telco sms centre got backlog. somtimes the sms aggregator that manage 68886 has backlog too.

the moment you initiate payment, there are many parties or systems involved throughout the whole end-to-end transaction chain.
cybpsych
post Sep 5 2021, 12:37 PM

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QUOTE(kaiserreich @ Sep 5 2021, 12:22 PM)
Thanks for the explanation. I have sufficient balance so that i means i might have to call my telco.

Tried to top up again with wife's card. Looks like the error with the authentication page is still there. Wife's phone has no problem with OTP.

user posted image
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no need call Telco.just restart phone.

odd indeed on the error. perhaps contsct kiple CS to find out the error reasons.
cybpsych
post Sep 6 2021, 02:28 PM

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QUOTE(onthefly @ Sep 6 2021, 02:10 PM)
is there any other means to contact kipplepay support beside email(not responding) ?
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number here Delivery – kipleCare
cybpsych
post Sep 7 2021, 01:41 PM

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QUOTE(cybpsych @ Aug 25 2021, 11:53 AM)
just realized received RM20+5 rebate for new card application
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QUOTE(mamamia @ Sep 7 2021, 01:34 PM)
May I know what commission payment is it?  My previous transaction was SSPN payment.. SSPN charged RM25?

The transaction shown like minus my account..

But when I click in, it shown like rewards..
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signup promo

https://kiple.com/wp-content/uploads/2021/0...us-16082021.pdf
cybpsych
post Sep 7 2021, 01:45 PM

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QUOTE(cybpsych @ Aug 27 2021, 07:07 AM)
incoming reward

somehow got app bug, tagged the txn with black text (outgoing) rather than blue text (incoming)
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QUOTE(mamamia @ Sep 7 2021, 01:44 PM)
but, it shown like payment out... normally if payment in, it suppose is "light blue" color, this one shown as black color font... which is payment out?  :confused:
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cybpsych
post Sep 8 2021, 10:03 AM

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QUOTE(MiKE7LIM @ Sep 8 2021, 09:58 AM)
anyone face issue to use this ewallet?
I tried to pay at MR DIY & Ah cheng laksa,,, both merchant not able to capture my QR code ... end up have to change to Grab/Tng wallet
before this, i managed to top up SSPN for 3-4 times ..
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you mean pay using kiple qr code? at mrdiy and ahcheng laksa?

if yes, does mrdiy/ahcheng laksa part of kiple merchant?
cybpsych
post Sep 8 2021, 10:16 AM

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QUOTE(MiKE7LIM @ Sep 8 2021, 10:12 AM)
yealo... i asked the counter before i show kiple pay QR code.. both confirmed yes but end up failed.
I try to have some genuine spend instead of SSPN & withdrawal only.
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i see

i searched ah cheng laksa and mrdiy from the app. didnt show any of them

maybe can try ask kiple from the in-app chatbot if ahchenglaksa or mrdiy are part of kiple merchants to accept payment
cybpsych
post Sep 8 2021, 10:53 AM

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QUOTE(MiKE7LIM @ Sep 8 2021, 10:50 AM)
Thanks for your advise .  thumbsup.gif

I assumed the staff (DIY,cheng laksa) might confuse as their machine accept wide range of e-wallet and shown kiple logo.
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yah

since kiple changed their app to v3, donno their qr code still can work by their merchants sweat.gif
cybpsych
post Sep 9 2021, 01:56 PM

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QUOTE(rooneybeckham @ Sep 9 2021, 01:35 PM)
Hi, my account is verified (oledi submit IC and done eKYC) but wallet size still basic..
Is there any step to do to upgrade to premium/platinum?
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probably pending ekyc approval before increase wallet size


cybpsych
post Sep 9 2021, 02:55 PM

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QUOTE(rooneybeckham @ Sep 9 2021, 02:10 PM)
Yes, I follow what shown in video.
First attempt failed to verify, 2nd attempt successfully change to verified, but wallet size still basic..
Maybe I wait for one day, then tmr will contact CS if still same..

Is it we will receive sms notification once success to verify?
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mine, didnt get any notifications on success ekyc. just checking the wallet name (platinum) biggrin.gif

yep, perhaps wait a bit.


or can try logout and login again see.
cybpsych
post Sep 10 2021, 05:38 PM

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QUOTE(haru20 @ Sep 10 2021, 03:48 PM)
i just gotten my Kiple Pay, may i ask roughly how long will they credit back the RM20?
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https://kiple.com/wp-content/uploads/2021/0...us-16082021.pdf

// 3. Campaign rewards will be rebated in a form of credits via Kiple wallet within 7-10 working days //

in reality, we gotten the rebate earlier than 7 days

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