Surprisingly last month I was able to do 2x >rm1500. Need to try other way to cash out.

just read the in-app announcement, started since 1 Mar

but not announce earlier
quick shock

announced earlier mah, on 28 Feb around 2:30pm

Didn’t notice the announcement.

But I also having issue to receive OTP. Not getting OTP at all

ah crap, just noticed otp issue now.

hope it is just today issue... otherwise, really need to bring the card out to swipe d...

Already happened on Sunday

omg, look like need to wait for their system upgrade again...

Now okay. Already log ticket and they fixed already. Able to receive otp

If using pbb visa signature to top up kiplepay ewallet for RM1k, can get cash back as online transaction?

No

Tried, still cannot, look like I need to log ticket too.

https://kiplecare.zendesk.com/

I drop in app msg n receive reply via email. Guess is standard msg for all as below, just wonder whether they really update u once restored or u just trial and error daily urself until receive the OTP Ytd?



We regret to inform you that there is a technical issue currently affecting the delivery of OTP (One-Time Password) codes for authentication purposes.

Our technical team has identified an ongoing issue that is preventing some users and merchants from receiving OTP codes via SMS, email, and app push notifications. We understand the importance of OTP codes in ensuring the security of your account and transactions, and we sincerely apologize for any inconvenience this may cause.

Rest assured that our technical team is actively working to resolve this issue as quickly as possible. We are exploring all possible solutions to restore the delivery of OTP codes promptly.

We appreciate your patience and understanding as we work to resolve this issue. We will provide updates on the progress of the resolution and notify you as soon as the delivery of OTP codes is fully restored.

The issue will be rectified as soon as possible. From your end, please ensure the numbers 68886, 80000, and 63001 are not blocked under the phone's Messages Setting as this tends to automatically happen for most smartphones.


Regards,
Kiple Support Team.

This post has been edited by mamamia: Mar 6 2024, 10:43 AM

mine after drop email, cs asked for time and merchants name of OTP request. but after few hours, it now okay already

They reply me said it is restored n I manage to get the OTP

We wish to inform you that the OTP issue experienced earlier today has been successfully resolved. Kindly verify from your end to ensure that you are now receiving the OTP. We trust this update is helpful to you.

Anyone can make payment to ptptn?

My auto debit transactions quite frequently got declined. Anyone facing the same thing?

why don't you post more details?

instead of us guessing?