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 Kiple Pay, New player in mobile wallet

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iXora.ix
post Mar 5 2024, 10:42 PM

scoot scoot
******
Senior Member
1,682 posts

Joined: Jan 2007
From: Kuala Lumpur



QUOTE(mamamia @ Mar 5 2024, 04:59 PM)
omg, look like need to wait for their system upgrade again...
*
Now okay. Already log ticket and they fixed already. Able to receive otp
iXora.ix
post Mar 6 2024, 09:12 AM

scoot scoot
******
Senior Member
1,682 posts

Joined: Jan 2007
From: Kuala Lumpur



QUOTE(mamamia @ Mar 6 2024, 08:03 AM)
Tried, still cannot, look like I need to log ticket too.
*
https://kiplecare.zendesk.com/


iXora.ix
post Mar 6 2024, 11:15 AM

scoot scoot
******
Senior Member
1,682 posts

Joined: Jan 2007
From: Kuala Lumpur



QUOTE(mamamia @ Mar 6 2024, 10:42 AM)
I drop in app msg n receive reply via email. Guess is standard msg for all as below, just wonder whether they really update u once restored or u just trial and error daily urself until receive the OTP Ytd?
We regret to inform you that there is a technical issue currently affecting the delivery of OTP (One-Time Password) codes for authentication purposes.

Our technical team has identified an ongoing issue that is preventing some users and merchants from receiving OTP codes via SMS, email, and app push notifications. We understand the importance of OTP codes in ensuring the security of your account and transactions, and we sincerely apologize for any inconvenience this may cause.

Rest assured that our technical team is actively working to resolve this issue as quickly as possible. We are exploring all possible solutions to restore the delivery of OTP codes promptly.

We appreciate your patience and understanding as we work to resolve this issue. We will provide updates on the progress of the resolution and notify you as soon as the delivery of OTP codes is fully restored.

The issue will be rectified as soon as possible. From your end, please ensure the numbers 68886, 80000, and 63001 are not blocked under the phone's Messages Setting as this tends to automatically happen for most smartphones.


Regards,
Kiple Support Team.
*
mine after drop email, cs asked for time and merchants name of OTP request. but after few hours, it now okay already

 

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