what phone is he using?

Iphone 6

I thought if android phone, he could force LTE only then cannot make any calls. but iPhone.. best is online chat with their CS..

Maybe he set 4G only

See option below

He already contacted them today I think. He said the gave him APN but the problem still same. Nothing changed.

Try change it to 3G.

Tried it also. He said once he change from LTE to 3G, it's showing no service at all.

Put the SIM into other non-iPhone. Test kaw-kaw.

If everything is OK, reboot the iPhone. Else, change SIM card at webe kiosk.

This post has been edited by azhar75: Jan 9 2017, 11:56 PM

he already reboot his phone several times. still the problem continues.

Other non-iPhone ...? Same issue...?

is ur bro set lte only mode on his smartphone?

he said that he will try once he gets home this weekend. if the same problem then need to change sim card la.

I think for iphone it will change automatically if there is no LTE. We will set it to highest.

It's probably a broadband plan SIM card instead call plan.

You are probably right.

Ya same answer here..

If change to android phone and the SIM is ok. Then your iPhone need to update lo.

I don't think that his bro is so dumb to buy broadband sim to use on IPhone.
Should be webemobile sim.
Some more complain to WeBe customer service as well.

Don't tell me WeBe customer service also sleeping without realizing that the is sim is actually webebroadband.
If like that.... Really shitty lo.

This post has been edited by MakNok: Jan 10 2017, 05:39 AM

I think your brother took webe broadband plan RM59 instead of taking webe mobile plan RM79. Webe broadband sim is not allowed to make calls, sms and riding on 2G/3G network.