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 Umobile Thread V8, Now With 3x Data

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JJKTP
post Jan 17 2017, 03:13 PM

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QUOTE(CnY Garage @ Jan 17 2017, 12:53 PM)
do they capped it Betul2 on 1.5mbps ?

since i never realize what quality i was watching too, seems very clear la
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They said it is capped ad 1.5Mbps. I would say it is indeed enforced because in real world it is somewhere around that.

Webe capped at 2.0Mbps and it is enforced thus the read world speed is somewhere around that.
CnY Garage
post Jan 17 2017, 03:31 PM

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QUOTE(gimmedat15 @ Jan 17 2017, 03:20 PM)
If UM is smart should do away with call in CS helpline. Can save cost and more effectively deal with users problems since FB, email helpdesk and live online chat channels can list down priorities black and white.

Don't have to face angry customers while customers can decide whether to close tickets/cases initiated with SLA timeframe/limit resolvement.
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I believe CS just exist for being complained vmad.gif and unbar line before customers are forced to walk in/ fb / email .... biggrin.gif
salute to those professional CSs and their unbelieveable patience notworthy.gif even though very rare

what I wish is they better not provide any information instead of wrong 1.
celdric
post Jan 17 2017, 06:57 PM

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QUOTE(hafizredha @ Jan 16 2017, 08:58 PM)
or because im upgrading from bb 60 to bb 100?
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The upgrade of BB60 to BB100 is allowable within the 12 months contract? Consider terminate the BB60 or upgrade to BB100 without renew of your contract period?
cybpsych
post Jan 17 2017, 07:54 PM

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just wondering. is it possible to cancel the line by just calling CS? lazy to walk-in to svc ctr.
CnY Garage
post Jan 17 2017, 07:57 PM

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QUOTE(cybpsych @ Jan 17 2017, 07:54 PM)
just wondering. is it possible to cancel the line by just calling CS? lazy to walk-in to svc ctr.
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not possible, walk in center / do it thru dealer like me tongue.gif
only upgrade is possible by calling CS
u can't cancel the line but can suspend it for few months without being charged ( last time got a customer tried this )
cybpsych
post Jan 17 2017, 08:03 PM

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QUOTE(CnY Garage @ Jan 17 2017, 07:57 PM)
not possible, walk in center / do it thru dealer like me  tongue.gif
only upgrade is possible by calling CS
u can't cancel the line but can suspend it for few months without being charged ( last time got a customer tried this )
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is there a max to how long voluntary suspend my line?
CnY Garage
post Jan 17 2017, 08:16 PM

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QUOTE(cybpsych @ Jan 17 2017, 08:03 PM)
is there a max to how long voluntary suspend my line?
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this 1 not sure, need ask CS d, previously that customer tried 6 months oversea and back then resume it
i think this is very risky too
cybpsych
post Jan 17 2017, 08:16 PM

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QUOTE(CnY Garage @ Jan 17 2017, 08:16 PM)
this 1 not sure, need ask CS d, previously that customer tried 6 months oversea and back then resume it
i think this is very risky too
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hahah yalor! thanks for the info.
vostro78
post Jan 17 2017, 09:06 PM

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will u28 come out contract plan like p50 ? or i don mind of they do offer new p38 plan with phone contract, for me , i definitely will take 1 umobile line as spare line. since already long time with u28, kind of waste if not tie to any contract to enjoy extra benefit.
hafizredha
post Jan 17 2017, 10:02 PM

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QUOTE(celdric @ Jan 17 2017, 06:57 PM)
The upgrade of BB60 to BB100 is allowable within the 12 months contract? Consider terminate the BB60 or upgrade to BB100 without renew of your contract period?
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answer your question olredi on digi thread hehehehe
celdric
post Jan 17 2017, 11:21 PM

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QUOTE(hafizredha @ Jan 17 2017, 10:02 PM)
answer your question olredi on digi thread hehehehe
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Yea sorry asked in the wrong thread. Apologised. tongue.gif
I_am_Mushi_90
post Jan 18 2017, 12:19 AM

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Hi. I am using U28 now. I got balance of RM100 in my account but i want to terminate next month. Will that money refund to me?
TSstephantsen
post Jan 18 2017, 12:26 AM

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if can then i can use that lubang to convert my prepaid to postpaid then get back all the money? isnt it?
I_am_Mushi_90
post Jan 18 2017, 12:32 AM

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QUOTE(stephantsen @ Jan 18 2017, 12:26 AM)
if can then i can use that lubang to convert my prepaid to postpaid then get back all the money? isnt it?
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That's mean cannot is it?
jVIPERs2
post Jan 18 2017, 08:56 AM

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Anyone having data issues?
I'm connected full bar 3G and 4G but no data...PJ Jaya One area...
coolstore
post Jan 18 2017, 09:28 AM

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QUOTE(CnY Garage @ Jan 16 2017, 12:41 PM)
i mean the dinner ,  already 5 years mid of Jan before CNY, but this time the dinner changed to mid of Feb (after CNY)

so not sure the news of changes of plan follow the dinner time, or being announced before CNY
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anything to do with webe 'extended' offer end on 11/2

they don want face to face war?

wanna ppl port out from webe to umobile?

if announced during jan, we at least got choice to evaluate
CnY Garage
post Jan 18 2017, 10:31 AM

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QUOTE(I_am_Mushi_90 @ Jan 18 2017, 12:19 AM)
Hi. I am using U28 now. I got balance of RM100 in my account but i want to terminate next month. Will that money refund to me?
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they would ask for ur Bank account to transfer within 3 months

last time is Cheque issue to your address

QUOTE(stephantsen @ Jan 18 2017, 12:26 AM)
if can then i can use that lubang to convert my prepaid to postpaid then get back all the money? isnt it?
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yup, prepaid convert to postpaid brought forward maximum 100 credit into the bill,above 1 is postpaid extra paid but gonna terminate soon

QUOTE(coolstore @ Jan 18 2017, 09:28 AM)
anything to do with webe 'extended' offer end on 11/2

they don want face to face war?

wanna ppl port out from webe to umobile?

if announced during jan, we at least got choice to evaluate
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haiz, now they busy allocate us iphone stocks and at least 20 premier shop launched during these period, they need to ready free STAFF for them first only promote new things, big pressure for us since we tot might have a boost up sales before CNY but in fact our sales drop like 30% compare to Dec 2016
Nom-el
post Jan 18 2017, 12:33 PM

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QUOTE(cybpsych @ Jan 17 2017, 07:54 PM)
just wondering. is it possible to cancel the line by just calling CS? lazy to walk-in to svc ctr.
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You cannot cancel by calling CS but you can by submitting your request through email. smile.gif
izwanikhsan
post Jan 18 2017, 12:53 PM

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QUOTE(CnY Garage @ Jan 18 2017, 11:31 AM)
they would ask for ur Bank account to transfer within 3 months

last time is Cheque issue to your address
yup, prepaid convert to postpaid brought forward maximum 100 credit into the bill,above 1 is postpaid extra paid but gonna terminate soon
haiz, now they busy allocate us iphone stocks and at least 20 premier shop launched during these period, they need to ready free STAFF for them first only promote new things, big pressure for us since we tot might have a boost up sales before CNY but in fact our sales drop like 30% compare to Dec 2016
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economy is bad. people will think carefully before buying new phones and being attached to 24 months contract. that might explain sale drop of iphone.
CnY Garage
post Jan 18 2017, 12:56 PM

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QUOTE(izwanikhsan @ Jan 18 2017, 12:53 PM)
economy is bad. people will think carefully before buying new phones and being attached to 24 months contract. that might explain sale drop of iphone.
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actually umobile's iphone sale considered ok for Upackage for customers used 3 months or above p70

they just paying first installment as cheap as 178 then able to get an Iphone 7 , problem is 1 month only around 20 pieces and mostly 32gb, long long waiting list there, especially i smell some ppl would abuse on this too

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