QUOTE(jamesleetech @ Aug 26 2017, 11:39 PM)
You said
because you heard "FREE" ? What is the meaning of "Free" to other people... I don't know what they believe or what they misunderstood... BUT for me, I already know what "free" means. My earlier comment about ""free preview for Merdeka" was about people who are still subscribing who hoped for free preview just like in previous years.
RETURN OF SMART CARDAfter account is "terminated", I believe Assteruk will NOT just simply "AUTOMATIC ACTIVATE" when the Smart Card has been confirmed returned to Assteruk ! They need to send another new Smart Card to lock again to the old PVR (if you still keep the PVR) before they can re-activate subscription. They can also decide to send a new PVR with new Smart Card for "re-installation".
I
think Assteruk will call people who still keeps the smart card & PVR to persuade them to re-activate the account again because its easy to simply re-activate in this way without any installation of PVR again. Previously, I already returned my Smart Card + PVR and asked them to sign the return acknowledgement paper that I prepared myself. Assteruk will need to deliver new PVR and install again IF I decide to re-start my subscription. I won't ! Ya, I have already heard of friends who were persuaded to restart subscription with "free 1 month preview" and got 1 year contract again ! If I received such phone call in the future, I will definitely ask about the "new contract period".
Make sure the Smart Card is returned and bring your own letter for them to sign to acknowledge that it has been returned. Force the person in charge to sign it. Hehe.... I shouted loudly about my right to get acknowledgement on the return, to make them sign. We have the right to ask for acknowledgement of return to protect ourselves. The PVR is locked to the Smart Card. I told that guy that I want to make sure of my account termination by returning the Smart Card. The card actually only belong to Assteruk, not belong to me.
Always return and NEVER keep the Smart Card !! When the Smart Card is confirmed returned, Assteruk cannot just simply give any excuse for re-activating the account back again. They need to send another Smart Card with another PVR to re-start the subscription. IF they do restart the subscription without a new smart card deliver to me... then my lawyer will contact them to sue for illegally re-activating my subscription without my written permission... and show them the letter which acknowledge return of the Smart Card. I will also ask them to show proof that I received another new Smart Card ! Without the new smart card, Assteruk cannot take any action against me because I cannot watch any channels without the card. We should always try our best to protect ourselves and try to make it more difficult for Asssteruk to have any excuse to "quietly re-start the subscription again".
Oh... I also took a photo of my smart card with the ID number before I returned it, hehe. I just keep the photo just in case.
Below is a simple guide on how to terminate Assteruk account, refer link to Barzrul's Blog...
https://barzrul.com/tutorials/cancel-or-ter...tro-service-724CONVERT TO NJOIRemember... no need to return PVR + Smart Card if we want to convert the account to NJOI but we still need to pay for the PVR... and there will be a risk that Assteruk MAY later "suddenly" change (without asking you) the account back again to previous monthly subscription (non-NJOI) !!
REMINDER on termination... RETURN the Smart Card and get proof that it has been returned. Force them if they "don't" want or reluctant to take back the card... hehe... should know the reason why... they hope you can "restart" subscription again later and maybe use dirty tricks with auto activation again ! "Automatic Activate" ?? I will definitely sue them and win.
What you just said are all correct. I did mentioned about this on my way previous posts, where in some cases, Astro purposely don't collect back your Astro box (let you keep it). Cuz some customers might think, installer come dismantle satellite dish, collect back Astro box, this and that, is kinda troublesome, rather just let it be. However, Astro take this as an opportunity to persuade and offer you "free previews" at either free or affordable prices, the offers that you will never see or hear before, it is so mysterious that you can't find it on Google (maybe). And, yeah you already know what they will do next...
So, I will advise that when you terminate Astro, they will ask, why you want to cancel Astro? The reason you gave them, may decide if THEY WANT YOU to return the Astro box and equipment, or not. Of course if you tell them negative stuff like, Astro so much repeats la, censors la, expensive la... that gives an impression to them that you are no longer interested to watch Astro anymore, so for sure they want the Astro box back. To give you more hassle, they might tell you to bring Astro box to nearest Astro service centre, then only they will cancel the account, and assign installer to dismantle the dish (if you want), making you harder to terminate their services. Imagine, you are going to cancel my service, means I won't get money from you anymore. Why should I waste my money on you to assign installer to your house to take back all equipment? Many of our installers are busy installing Astro for new customers (means we are getting more money) or fixing customer's Astro technical issues, but we ain't wanna entertain and prioritise on customers that want to cancel my service, don't you think? Want to cancel ah? You bring it to my place (service centre) and cancel. Evil leh?
If you tell them, oh I am going to migrate to other country, then confirm you must return it to them, because this is 100% confirmed that they won't be expecting for "your return to their service after service termination" if you get what I mean. This is their policy.
If you tell them "something positive", such as I like to watch Astro but as of now I wanna stop for a while cuz got financial issues, or I won't be around at home for few months but still want the service to be reactivated later on, etc... then very high chance they will let you keep the Astro box so that easier for them to reactivate your account. No need assign installer to take back equipment, then install again at later date.
Well, if they really call you up and offering you promos that if you reactivate, you get this, you get that, bla bla bla... just ignore or reject their offer if you are not interested lo... In this case, I don't care if they reactivate back my subscription with or without my consent, AS LONG AS I WON'T BE CHARGED, even a single sen for it, not even now or future.
If you really interested to activate for the promo, always ask for T&C and see if there are any CONTRACT being issued to you upon reactivation.
Because Astro is smart, we consumer have to be smarter also. And, Astro is not stupid. Remember that for life.