QUOTE(WhiteBuffalo @ Jan 25 2017, 11:32 AM)
I was using an even older STB and just upgraded to Byond a week ago with HD services. A new STB which is the smallest Astro STB I have seen was installed. Unfortunately, I have not been able to watch any HD channels since the installation. The channel guide will flash on screen briefly and the TV will stop receiving any signal.
I have logged in service call and Astro has not responded. Yesterday, I walked in to Astro's service centre in MV and was told that the new STB has software issues with smart TVs. HD channels cannot be viewed with smart TVs and I was told to revert to an RCA connection! Totally defeats the purpose of subscribing to HD services.
Does anyone else have this experience and do anyone have any solution?
That sounds ridiculous to me. I think the staff at Astro Centre Mid Valley don't know those technical stuff.
You need to know that not every words said by customer service can be trusted, and Astro is not an exception.
Sometimes the staff don't know, so they tend to assume something else rather than the truth.
Well, you need to know that there are people that, want to get a job/work as technical department but knowledge about technical stuff is low. Not everyone are interested in technology stuff, that's why.
Ignore whatever they told you about reverting to RCA connection.
Have you tried rebooting your B.yond box? Is your HDMI cable is directly connected from B.yond box to your TV? Tried other HDMI input source on your TV? Tried other HDMI cable?
If still persists, explain in detail on what you experience when you tune to HD channels (or only specific HD channels)?
1) What error message appears on your TV when you tune to HD channel? Is it mention something like "Copy Protection Failed" and "HDCP"?
2) Are you able to hear any sound when tune to HD channel?
3) Or, does it show the "Services Currently Not Available" message as if you can't watch Astro during heavy raining?
If you're not sure, you can attach a picture here if possible.