Have anyone got into this situation before, or can advise the best action ?

Yesterday I transfer via FPX for the MBB 2.59 eIFD promotion, which I have done before, but yesterday the transaction hang right before it returns to MBB website. So I have the SMS from HLB that the money is transferred out, FPX email that the transaction is success, but no FD is placed in MBB. I waited until today to place another transaction which is successful, but yesterday FD is still missing.

Tried calling Customer service, but service center is close. Should i report via writing ? Wait until after Raya ? or any other numbers I can call for assistance ?

Thank you for sharing your experience.
For the record, I made my transaction at 7pm yesterday. It is admirable that you went to follow up immediately at the bank ( the queue is horrible, I was at the bank yesterday for another matter).
I have decided on the safe side to report via writing at the MBB website, while waiting for the banks to reopen after the holidays.
I do have the FPX email stating the transaction is successful, so I'm going use that for filing the report.

I got some helpful info from Paynet FAQ.

While making payment using FPX, I have received an error / unsuccessful message. However, the money has been deducted from my bank account. What should I do?
In the event that your account has been deducted but the transaction was unsuccessful for some reasons, your money will be credited back into your account by your Bank. You can contact your Bank for the reversal status by providing the FPX Transaction ID or Merchant Order No. as a reference. You may also provide the screen shot of your payment that displays the FPX Transaction ID or Merchant Order No.

The merchant claims it has not received my payment although the FPX transaction status is successful. What should I do?
FPX transaction status is final and the merchant is obligated to deliver the goods/services or to update your payment in a timely manner. In this case, you should contact the merchant for the delivery of your goods/services purchased. You can provide the necessary details such as the online receipt issued by FPX/merchant or the email notification received from FPX that contain the following details:

i. FPX Transaction ID
ii. Merchant Order No.
iii. Payment amount;
iv. Date and time of the payment.

Good response from MBB, but bad experience for this time. MBB eIFD system is no good ( didn't show promo rate, difficult to apply eIFD if FPX from other bank...). Next time if MBB if apply eFD for MBB still need to think twice.


Did you get any further with this ? MBB says I need to check with HLB first HLB say it will get back to me in 2-3 days 🤦 now I'm seriously pissed off at how long it will take to resolve this. A rather large sum of money is in nowhere-land and both banks doesn't seem to care !

@wxpng

This post has been edited by kyleen: May 27 2020, 06:06 PM

I got the same response from MBB. I also called HLB on Monday, he say he can't do anything, call back Wed, didn't even ask for my information.
Use ATM instead of FPX ? That's Lol.
You gave me some hope to get it back this week. I will be checking my account like mad.

I got the refund in my account. Let's see if they give a call to follow up tomorrow.

Just wanted to point out that you can choose to deposit interest to CASA (which is why the you may have miscommunicated with the bank officer). The principal will remain and auto renew at board rate.

Ask the bank to issue a banker's cheque with the amount from your saving account. It only needs your name on the cheque. But if you put other's name, it is best to add the IC, and for business, add the account name, as additional safeguard. This is my favourite method as I can bring to other banks to nego OTC rate. Banker''s cheque is immediately accepted as it is equivalent to cash issued by your bank. Here is a link for reference.

https://www.cimb.com.my/en/personal/day-to-...ers-cheque.html

HLB seems desperate. No, I didn't get the 4.5% invitation, but surprisingly when I log on my account using normal browser (not app), there is a promo in my SA account, deposit 150k/200k for 4 months and get a Dyson hairdryer/vacuum.

As I recall, we are required to verify thumbprint for every transaction at the bank counter, or is this just for show ? Any attempts to bypass this authorisation requires some kind of IT knowledge. It could be they are just scapegoats behind the mastermind. Just my speculation.

https://www.thevibes.com/articles/news/4539...without-consent
I recall this fraud case too that happened a couple of years ago, though for this one, the fraud seems to be with the RM. I remember I had to sign a extra form to give the rights to transact through RM for premier banking. I have never use this service and now I wish I never sign it.

Thanks for the heads up. May I know until when ? Can't find info on website.

I always use mbb fpx efd, when there is promo rate of course, and only once I had transaction hang, and the money was back to my acc in 2 days.
I intend to place a couple mbb efd next month, assuming it doesn't run out. Will report back if there is issue.

This post has been edited by kyleen: Aug 31 2024, 01:35 PM

They can quote as high as they want if not pure FD.

HLB eFD 10-17 Sept
3.7% 6m 12m
Info from HLB website

This post has been edited by kyleen: Sep 12 2024, 10:24 AM

If the maturity falls on non-working days, they will pay interest, because it is not possible for customer to withdraw the FD (OTC type).
In this case, you should get 2 extra days interest.

This post has been edited by kyleen: Jan 20 2025, 06:28 PM

I had a fail placement last Sat, and money was reverted to original bank on Mon afternoon. No need do anything.
I have placed multiple times with MBB and this is the 2nd time this happened, so I didn't freak out like the first time.

Anyone know UOB FD rate for this month (OTC type ) ?

Banker cheque is as good as cash. It should be accepted immediately. For large amount I always use bank cheque. I also use to pay car deposit large amount, when the dealer see a bank cheque, they issue resit immediately.

Does MBB currently have FD promo rate for OTC? Or depends on branch and need go ask ?

We are not interested if it is not pure FD.
This is likely nsurance product, the catch word is past performance.
Pbb FD promo rates are on the website and updated last week and this week.
I'm frequent customer of Pbb, and they will always try to upsell insurance when you ask about FD rates.