My streamyx account is terminated after my unifi is activated. there is credit balance in my account so I requested the credit balance to be transferred to my unifi account.

however, the CSO reverted that my credit balance has been contra to RM0. And they said any credit balance of RM10 and below will be automatically adjusted to RM0.

what kind of logic is this? in what way that TM has the rights to 'rob' the credit balance from customer terminated account?





This post has been edited by westlife: Dec 22 2016, 05:02 PM

yes, it is around 1 month plus.

but u will confirm miss this free upgrade for next year.

U upgraded to 50Mbps already?

UniFi Advanced 30 Plan here.

i have astro all the time and I recently installed unifi so I have hypptv now, but personally i prefer astro's programme.

from TM's reply, can tell that the free upgrade has no obligation, it will free, no contract renewal needed.



from current users of 30Mbps, it is possible to upgrade to 50Mbps now to enjoy the 100Mbps free upgrade next year.

it stated the upgrade is subjected to technical availability.
i believe for one's current address, if u can actually apply for the 100Mbps now, u should have no problem getting the free upgrade 100Mbps obviously.

Technically, i think majority of the landed houses should have no problem getting a speed of 100Mbps and above for their fibre at all, as fibre this medium has a minimum of 1Gbps bandwidth, and it can support 1km and above of length without attenuation at all. So i seriously do not see a reason for landed property for not getting the free upgrade unless the bottleneck is at the TM back-end especially for those landed property that only receives the unifi availability recently.

i guess for certain existing high-rise unifi users that is using existing copper wire telephone via VDSL thru fibre may have the risks, again if the high-rise users have the option to subscribe to Advance Pro 100Mbps now, it should have no problem for next year upgrade too, if the 100Mbps is not even available to subscribe, then it may have a higher chance that free upgrade is not possible next year.

This post has been edited by westlife: Dec 23 2016, 08:11 PM

i think if u go to TM point now to tell u that u want to subscribe to Advance Pro 100Mbps plan, and if they said it is possible, i dun see reason why next year 100Mbps upgrade is not possible rite? since 100Mbps plan has been around for quite sometime already, and it is always a option for any new users to choose when they sign up new service?

technically i really believe all landed properties should have no problem supporting 100Mbps given the medium (fibre optic) used, unless the bottleneck is at TM that their back-end equipment does not have such bandwidth to provide to certain area?

slower in what way? cannot attain 100Mbps for TM while time can? Shouldn't be rite?

seriously i feel my 30Mbps plan is real fast for all my needs, plus next year upgraded to 50Mbps will be even faster, that's why i am having dilemma if i should go for 50Mbps plan at RM229 now and get the free upgrade to 100Mbps next year.

besides, i noticed the online sign up actually showed the plan that can be subscribed based on the address keyed in, i guess it should be a good 'guide' on whether an address can support 100Mbps for unifi.

no issue for me, check with TM.

for 30Mbps i am getting very good speed for everything.

This post has been edited by westlife: Dec 24 2016, 03:08 AM

I did not do any settings at all. It just get the speed.

normal speed for the plan u are in.

This post has been edited by westlife: Dec 24 2016, 04:34 AM

go thru the online application process can confirm if can sign 100Mbps plan also.

besides, the online application does clearly stated the purpose of the RM100 payment within 10 days.

but personally i have two installation done in late nov and early dec 2016 recently i did not pay and i was not asked to pay anything.





This post has been edited by westlife: Dec 24 2016, 08:51 AM

landed i do not see a problem as it is always certain it can support, it is more of high rise that's the limitation of medium.

if u can sign online for the particular package, it is pretty much certain ur address can support the package, from the system, it already stated the package is available based on the address entered.

not to forget, after application submitted online, one needs to wait till TM to call back to confirm the application, the TM staff will certainly check for the availabilty of the package for the address before they schedule for installation too.

So it has actually gone thru two rounds of check. if going through all these official channels either online or at TM point. u will be unlikely to encounter situation that u signed the package liao then end up installer comes then it said the speed cannot be supported.

This post has been edited by westlife: Dec 24 2016, 09:01 AM

no need account, as long as u are connected to any UniFi/Streamyx connection, straightaway u can start streaming using iFix, but maximum 2 concurrent devices at the same time.

wah. installed liao but service is not activated? this is strange.

if only after 1 Jan 2017 only it is completed, will miss the upgrade?

my parent's house unifi also has the exact same problem since yesterday noon time, auth light keeps blinking, called 100 only found out that my parent house's area service affected, must wait till probably tues only can get restored due to public holiday.

my house's one has no issues.

This post has been edited by westlife: Dec 24 2016, 06:09 PM

only 4 more working days left before 1 Jan 2017. think i better not trying to do any upgrade now to avoid causing problem for the free upgrade in 2017.

now 30Mbps, if upgraded to 50Mbps should not be too bad even upload speed will be upgraded from 10Mbps to 20Mbps, then it should be enough. although rm229 for 100Mbps is really good deal.

My area is ok. As the fiber infra is newly layed just in Oct 2016. I can get consistent good speed, no problem.

I think to get the tm services infra ready it may not be a bad thing, I am sure that newly infra should somewhat more superior given the better equipment they should be using. And the support for higher speed like 100Mbps should be natural as there is no reason for them to install outdated infra at a new area.

No. Only turn 2017 then will have news from TM. But my line is installed and activated in dec 2016 which is under the campaign that is officially written on web, so upgrade is certain so it is just a matter of time.