Yes I totally agree with you on this. The keyword which needs to be emphasized is "Enforcement is very weak", which is also lacking. Hopefully more unscrupulous merchants get blacklisted from consumer complaints.

Link not found

visited Subway, Faculty of Dentistry Universiti Malaya last week. they refuse to accept payment by card for amount less than RM30.
I just emailed to
- Subway Malaysia
- Citibank (the card terminal acquiring bank)
- Bank Negara

lets see what is their reply

[attachmentid=9670162]

First Email to CitiBank
Dear Sir/Madam,

I would like to lodge a complaint regarding a credit card merchant
refuse to accept payment by credit card (Visa/Master) for purchase less
than RM30

Merchant: Subway (Branch #46711-0), Faculty of Dentistry, Universiti
Malaya. (Cal-Sub F&B Sdn Bhd)

Merchant Bank: Citi bank

Date and time of visit: 16/3/2018, 8.30am


Attachment:
1. Payment Receipt (pay by cash).
2. Credit card terminal with CitiBank label

According to Bank Negara guidelines, merchants are prohibited from
imposing a minimum purchase amount for goods bought using payment cards.


Kindly take appropriate action and update me regarding this complaint.
Thank you.


Regards,


- Bank Negara Malaysia Telelink
- Subway Malaysia
- Citibank Malaysia

First reply from Citibank, not helpful at all
On 19 March 2018 at 16:37, Citibank Malaysia <edmprdml@citi.com> wrote:

Dear Mr. ,

Thank you for your e-mail to Citibank dated 18/Mar/2018.

With regard to your e-mail, we are sorry to hear about the inconvenience

you have experienced. However, we would suggest for you to liaise
directly with Subway for them to assist further.

We hope the above clarifies. Thank you for contacting us and have a nice

day.


Kind regards,
Wayne Tan (Mr)
Internet Service Support
Citibank Berhad


Second email to Citibank
Dear Sir/Madam,

Thank you for your reply.


For your information, I have sent an email to Subway as well.
Nevertheless, I believe that Citibank Malaysia does play a role in
ensuring that merchant complies to all the rules and regulation.


In this case,  Citibank is the acquiring bank for Subway Faculty of
Dentistry, Universiti Malaya, I believe that Citibank plays a role to
ensure that the merchant complies to the term and condition of the
merchant agreement.


Please refer to:
https://www.visa.com.my/dam/VCOM/download/a...-rules-public.p
df
--> Section 1.5.5.1  Prohibition of Minimum or Maximum Transaction
Amount



1. Payment Receipt (pay by cash).
2. Credit card terminal with CitiBank label



As the acquiring bank of  Subway Faculty of Dentistry, Universiti
Malaya, it is sad that you inform me that I have to liaise with Subway
directly.
Is it nothing that CitiBank can do about this? How about a letter to the
merchant or other action as deemed appropriate? Please do advise me that
if Citibank can do anything.



Looking forward to your reply.

Thank you and have a nice day.


Regards

cc: BNM Telelink

Second reply from CitiBank
Thank you for your e-mail to Citibank dated 19/Mar/2018.

With regard to your e-mail, we have proceeded to forward your feedback
to the relevant department for their attention and action. Rest assured,
we are currently looking into this matter and will liaise with the
merchant for further clarification. Meanwhile, we would like to
sincerely thank you for taking the time to highlight this matter to us
and we regret any inconvenience caused.

We hope the above clarifies. Thank you for contacting us and have a nice
day.


Kind regards,
Wayne Tan (Mr)
Internet Service Support
Citibank Berhad

wanna try at my usual petronas (for 6 months i bought something there everyday) this morning, knn staff says starting 1 Apr min spend RM10 to use Spay. my last day spending there

[attachmentid=9710439]

The uninvited prize...

Everyone has got to chill and play the waiting game.

I also shocked i guess alot samsung pay user triedy to pay she quicky say phone cannot system offline. Wtf.

I experienced once at McD Ipoh.
The cash register has a card POS in front but they put a cardboard said "CASH" only.
Other cash registers should be fine I guess.

I already holding my phone. I used many times at mcd this the first time she say offline

what if she say samsung pay not supported insist your card

sushi king in penang, put a small sign NO SAMSUNG Pay beside that device.

thought that is illegal ??

But it Seremban it is a different story.
I tried Samsung Pay at both Aeon Seremban 2 and Palm Mall and they have no problem with it.
I always say to pay with Paywave and they okay with it.
Only one tap and the receipt from both terminal and cashier print out.
No need to double swipe.

Yep.
I meant Sushi King at both Palm Mall and Aeon Seremban 2.
Both using HLB terminal with SPay NFC supported.
No need to double swipe.
Sorry for not clearing the statement.
And since you also said Kenny Rogers, I also try at Kenny Rogers Aeon S2 with SPay NFC and successful.
No need for double swipe.
But the weird thing the 2nd time I try at Kenny Rogers and SPay make the RHB terminal crash.
So embarrassing on that part.

too many transactions

hong leong bank blocked my cc

hahaha