Yes, the mounting hardware for the 2.5" HDD  and the required screws for the HDD/SSD will be included too with your purchase later. For the drivers, a CD will be provided but you can also download the drivers here: http://illegear.com/drivers/Z5KabylakeDrivers.rar

Yes, but you can also courier us the drives for us to pre-install them for you Up to your convenience

The Windows 10 license key will be provided to you later, no worries. You can use the key to re-activate your Windows if you would like to perform a reformatting in the future, kindly note

Whats your graphics setting? Did u turn on v-sync?

Hi anonymous34,

For DOTA 2, the in-game settings heavily affects your FPS, you can whatsapp us via 0186648599. Will assist once we get back to work.

I'm using i5 + gtx 1050ti. Everything is max, shadow is ultra and V-sync turned off.

Using default terrain + default weather the FPS hovering round +-100 prior to bounty rune spawn. Heavy fight around 50-60fps, didn't really notice since busy fighting.

I'm using vulkan rendering.

Using those reef edge terrain and spring weather will slightly reduce your fps too.

Have u update ur graphic card driver?

Refer here :

http://benchspotter.com/content/dota-2-performance-guide

GTX 950 able to get around 100fps at all time?

Hi anonymous34

Have you contacted our service staff? Will assist on the settings

Hi Anonymous34, is it possible for you to run MemTest for the laptop? Kindly download the software here http://www.memtest.org/. You can also install "BlueScreenView" (a freeware program) to trace the BSOD errors encountered. Once listed, you can also PM us us a snapshot of the BSOD errors later for us to perform a remote inspection accordingly.

Very likely to be the ram issue, please send us the memtest result.