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 ILLEGEAR Z5 & Z7 Discussion Thread V3, Now with Nvidia GeForce GTX 1060 6GB GDD

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Prince J
post Dec 30 2016, 05:01 PM

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QUOTE(Faris Azri Aswandi @ Dec 30 2016, 03:43 PM)
http://www.illegear.com/downloads/MacroKeys.zip

Is it this one? When i downloaded it, it doesn't automatically pop up an installation or whatever.
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This is the macro keys app to setup the macro keys. You can download the drivers zip file and hotkey driver is inside.
Prince J
post Dec 30 2016, 09:38 PM

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QUOTE(aBcD-| @ Dec 30 2016, 08:09 PM)
Hi there,

Just wonder, current my boot option is on UEFI option (disabled field). Thus, I couldn't change to legacy mode. It is the latest bios.

If I want a windows boot logo show instead of illegear, any option for I to do so?

Since last time I just switch between legacy and UEFI, but now the option is completely disabled.
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Legacy mode shows Windows logo, UEFI mode shows ILLEGEAR logo. You can change it in the BIOS
Prince J
post Jan 1 2017, 11:09 AM

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QUOTE(aBcD-| @ Dec 31 2016, 04:32 PM)
Yes, that is the problem.

The boot mode field is disabled after I flashed latest BIOS.
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Try to restore default settings in bios.
Prince J
post Jan 2 2017, 10:33 AM

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QUOTE(Cloud2322 @ Jan 1 2017, 06:44 PM)
I need some help here..

Anyone is using a Z5 GTX 970m model?

Can you please test your furmark on the setting of
1. Full screen
2. 1920 x 1080
3. GPU Stress Test

And see your AVG FPS.. I'm getting only 8 FPS AVG.. So what's wrong with my gpu?

It is currently burning at 75C.. Turbo fan turned on
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As per pm, if you have touched your fan and heatsink and remove some ic diamond accidentally, please send in your laptop for checking first. It's extremely dangerous to use it continuously with ic diamond removed.
Prince J
post Jan 4 2017, 11:15 AM

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QUOTE(menghao @ Jan 3 2017, 06:18 PM)
Should I bring it back to Illegear to do this?
if yes, what are the charges? if I DIY, does it void warranty?
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Sorry for my late reply, it's been a crazy week for us.

Yes I suggest you to bring it to us for dust cleaning + ic diamond.
Prince J
post Jan 8 2017, 02:23 PM

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Whenever you remove the heatsink you have to reapply thermal paste again. Air goes in and it's not as sticky as it was before.
Prince J
post Jan 10 2017, 10:22 AM

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QUOTE(Jelly Puddie @ Jan 9 2017, 03:58 PM)
Hey Prince, I've reset the computer twice already using Windows "reset this PC" method. And the problem persists. I still have freezing after right click to show context menu, or when I click on the notification.

What should i do?
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I am sorry can you pm me your serial? I can't seem to find your post in this thread and your past post.

QUOTE(Faris Azri Aswandi @ Jan 9 2017, 08:32 PM)
Don't this computer have an auto temperature controller? My laptop will automatically shutdown when it overheats due to the fan not going faster at high temperature. In addition to that, there's no clear way to re-install the registry for the hotkeys. I still can't get the fan icon to pop up. I thought it already activated the first time I press the max fan button but it didn't and in the end, my laptop died from overheating. Please put up a simple guide or tutorial on how to do things like fan cleaning, thermal paste application, driver installation.
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As mentioned, have you reinstalled hotkey drivers from the DVD or the download link on the thread front page? There is no need to mod the registry. The problem you indicated here sound pretty much the windows update / 3rd party app installation override the hotkey drivers therefore the hotkey symbols are not showing. We did help few customers on the driver re-installation. If you are not sure how to do that, you are welcomed to send it in and we will more than happy to assist you on that.

As for the temperature sensor, of course both the Z5 and Z7 have that. And what temperature you get on your Z7? We've never seen overheating shutdown in other customers' Z5/Z7 tho.

This post has been edited by Prince J: Jan 10 2017, 10:26 AM
Prince J
post Jan 11 2017, 11:25 AM

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QUOTE(Faris Azri Aswandi @ Jan 10 2017, 12:19 PM)
I am not sure. But this happened about 3 times I think while playing a graphically intensive game like Paragon. I am not sure how to gauge the temperature since Paragon doesn't show the temperature unlike Overwatch. When the fan is maxed, I never experienced these shutdowns. But whenever it isn't maxed(even though I thought I maxed it), it will shutdown. [Just experienced the shutdown again but this time when I am sure the fan was maxed]
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Can we have the laptop to check physically?

QUOTE(Faris Azri Aswandi @ Jan 10 2017, 02:55 PM)
Oh yeah, I did try to make a bootable MS-DOS using my pendrive but there's no option to make it MS-DOS as shown in the picture.
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For Rufus, you need to make the bootable MS-DOS in windows 7 or 8.1 environment.
Prince J
post Jan 12 2017, 03:29 PM

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QUOTE(Faris Azri Aswandi @ Jan 11 2017, 08:35 PM)
I don't think so. I am heading to Sarawak this saturday for 2 months or so and sending it right now would be risking not having a laptop my whole holidays.

I see. In that case, will the extracted data still work when booting when I use Win 10? Will there be any bad repercussion if the bios fail to upload successfully?
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We can help to flash the BIOS when the time you send in, you can send in when you are free.
Prince J
post Jan 14 2017, 11:02 AM

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QUOTE(aBcD-| @ Jan 13 2017, 11:02 PM)
Just wonder, will this temperature damage notebook's components?

Running dota 2 with v-sync, temperature as image displayed. Feel the warm in palm rest and keyboard area, but very hot in macro keys there.

Was removed the heatsink to clean the fan and accidentally removed thermal compound, thus got this kind of temperature.  bye.gif  bye.gif  bye.gif
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This temperature is on full load?
Prince J
post Jan 14 2017, 12:42 PM

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QUOTE(aBcD-| @ Jan 14 2017, 12:37 PM)
Yep, while running dota 2.
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It's not very bad, but can be lowered if the thermal compound is applied properly.
Prince J
post Jan 16 2017, 11:23 AM

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QUOTE(StenCL @ Jan 14 2017, 03:30 PM)
Hello and Good afternoon, Prince J.

Would like to ask does the Illegear store will be opening on either 1st or 2nd of February?

I think I'll need to have my Z5 keyboard check or fix because...

Sometimes a few of its keys started to spam pressing on its own as if I was holding the key down. If I press other keys other than the “Spamming Key”, it will stop or pause for a while before started to keep spamming again.

Also, sometimes whenever I startup my laptop, it will show the "Windows Boot Manager".

Lastly, there are a few keys are unresponsive, pressing it will do nothing.

Thanks in advance.  sad.gif
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Hi StenCL,

1st Feb is public holiday, you can send in on 2nd Feb.

QUOTE(Faris Azri Aswandi @ Jan 15 2017, 03:34 PM)
Thanks for the tips. I tried using them. Though, I can't seem to display the stats on screen.

No worries. I actually did the same thing before buying the 6.3 k behemoth. Although, I seem to be facing weird problems so I can add some things to note from my personal experience;
-if your hand sweats easily, you need to put a cloth or something to prevent the chasis from being damaged. The damage is subtle but I can see scratch like patterns on my left palmrest.
-plug for headset lies on the right side so sometimes it may bother your hand when using a mouse if you're right-handed.
-the area near the power button or close to the hinge of the screen is almost always hot
-SSD failure (probably the company's fault, not Illegear)
-adapter and plug may be loose so sometimes you have to fiddle with the charger and check regularly if you're actually charging (this problem is after I sent them for a replacement cable)
-automatic shutdown from this current case
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The heatsink and fans are right underneath the power button, it's normal to be a bit warmer than other area. We purposely put the heatsink around that area but not the side and palm rest.

As for the hand sweats causing chassis damaged, we have never seen any existing Z7 user that sent for servicing having that problem though. The casing is made by anodized aluminium and it is supposed to be durable.

For the adapter and power cord loose, intermittent shut down issue, you are welcome to send in for checking.


QUOTE(hotwebs @ Jan 15 2017, 06:03 PM)
look clearly on the image, motherboard at 76c, does it damage the board? blink.gif
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The motherboard detects temperature and shutdown once it reaches thershold, 76C is still far below the shutdown level.
Prince J
post Jan 21 2017, 10:56 AM

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QUOTE(aBcD-| @ Jan 20 2017, 06:46 PM)
Hi Prince J,

Would like to ask, if the router is located on 1st floor while my room on ground floor.

Currently equipped with intel dual band 8260 network card, which is the best setting can I set to establish a stable connection?

Apparently, I faced frequent disconnection, as the wifi signal disappear (the name from available wifi list). I assume my roommate just reset the router.

In the meantime, I checked my phone beside me still connected to the wifi.

Any advise? Thanks
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Is your router N router or AC router? For best internet connection result, I suggest you to use AC router.

QUOTE(menghao @ Jan 20 2017, 11:04 PM)
Hi Prince J,

Would like to ask if there is any charges if I bring over my laptop and msata SSD to ask you guys help me to install?
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Before we start to process your order, there is no charges for 3rd party consignment part. If you bring back after the order is delivered yes there is charges for 3rd party consignment part installation.
Prince J
post Jan 24 2017, 10:53 AM

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QUOTE(kmc3388 @ Jan 21 2017, 12:12 PM)
Hi, does anyone know whether z5 chipset support intel VT-d, aka iommu? Or at least who know what's the motherboard chipset used for z5 skylake (v2). I can go find out myself. Just checked through some tools, only manage to know the vendor known as Quanta only.

I would like to play with kvm with VGA passthrough, but fail at passing through. As far as I know, the processor support VT-d, just that i'm not too sure about the chipset.
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Let me ask my tech and get back to you.

QUOTE(killerl @ Jan 22 2017, 12:22 PM)
Hello all and Gong Xi Fatt Cai to all users & PrinceJ,
I'm here to ask I suspected my battery current total capacity that detected from BatteryCare software keep changing everytime my laptop restart. Sometime decrease sometime increase but not more than 35k mWh, in percentage maximum can charge until around 90%+- then stop charge. Is this mean my battery going dead soon? If yes, then if i keep using without remove the battery from laptop is it okay and it won't affecting any other component right? because it still can maintain around 1 hour for just paper works with full charge. Also i realise when it charge almost close with the current total capacity, the battery status keep showing charging for a while, then not charging, then back charging a while, then not charging again repeatly until it reach to the target of the current total capacity. I just wanna to get confirmation it wont give me any big issues right except from the battery life become short, because i have affright on last time case that cause by charging port adapter chipset and it have been change recently (Around December 2016) under warrenty. The port is work very fine now. TQ PrinceJ smile.gif
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Hi killer1,

Can you pm me your serial to check on your machine details warranty?

QUOTE(Faris Azri Aswandi @ Jan 22 2017, 01:25 PM)
At first I assumed that Paragon is the only game that hardboots my Z7 but then even when playing other games like Dreadnought, it also hardboots the laptop. It also force me to set up the hotkeys every time the laptop is hardbooted. Someone said that this may be caused by the motherboard. Any way to diagnose the motherboard?
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We can test it together the time you send it in.

QUOTE(aBcD-| @ Jan 22 2017, 03:35 PM)
It is the router that supplied by TM itself, W7100N.

Guess it is N router then.

I mean, the WiFi signal quite a lot of times disappear from network list, even the router still on. My phone can detect the SSID, but laptop can't see the SSID. Does it normal?
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Try to download and reinstall the latest Intel 8260AC driver from https://downloadcenter.intel.com/downloads/...Set64_Win10.exe

QUOTE(Alexdino @ Jan 22 2017, 08:04 PM)
killer 1535 keep disconecting in Windows 10 and router is huawei ws880. try reinstalling driver, problem still there..

i saw dell on 1535 also facing this issue, any comments? thanks
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Try to download and reinstall the latest driver from Killer http://www.killernetworking.com/driver-downloads
The right hand side wireless tab.
Prince J
post Jan 25 2017, 11:22 PM

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QUOTE(Alexdino @ Jan 24 2017, 11:30 AM)
same, problem still there.

apparently, many having this problem

killer wireless 1535 disconnect heavy load
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If it's something related to windows anniversary edition, are you able to roll back to the update earlier? Search "restore my pc to an earlier restore point".
Prince J
post Feb 1 2017, 12:00 PM

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QUOTE(moodswingfella @ Jan 30 2017, 04:01 AM)
Hi,

I just purchases S7 on Jan 2017. I got this problem my S7 randomly goes to black screen with buzzing sound...and then it restart after 10sec. (happen like every 3hours)

I checked temp is ok. Both GPU and CPU are running below 60c. RAM usage only bout 40%-60%.

Any ideas why this is happening?  icon_question.gif
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Hi moodswingfella,

Noticed that you sent us an email also, will follow up from there.
Prince J
post Feb 8 2017, 12:25 AM

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QUOTE(Faris Azri Aswandi @ Feb 7 2017, 06:26 PM)
Yo, if something is wrong with the motherboard, will the whole laptop be replaced? How long for a fix? If so, I want to store all my files. This is definitely what I expected from a 6k laptop. Even Overwatch makes the laptop hardboot now. Like WTF?
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Dear Faris,

We will do a thorough check of the laptop to see what's wrong with your game/apps/drivers/hardware and will assist to fix it.

Awaiting you to send in.

Thanks.
Prince J
post Feb 8 2017, 05:02 PM

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QUOTE(sengf @ Feb 8 2017, 04:31 PM)
can i know ILLEGEAR Z5 V2 (GTX 960M / GTX 970M) suppoer NVMe ssd ??
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Hi sengf,

Z5 v2 doesn't support NVMe ssd.
Prince J
post Feb 9 2017, 11:27 AM

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QUOTE(FuNks @ Feb 8 2017, 10:38 PM)
[attachmentid=8473398]

hey just wondering , is this normal for CSGO gameplay?
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Hi Funks,

62C i7-6700HQ and 60C 970M are fine.
Prince J
post Feb 17 2017, 10:28 AM

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QUOTE(xarive @ Feb 17 2017, 03:16 AM)
Hi Azim. Yes you're right. But in just two days it increased from 1 horizontal line to 3. And it's really expensive to replace a screen. Is there any users out here share the same with me? It's just 2 years old laptop.
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Hi xarive,

I believe the LCD replacement prices we quoted you are very reasonable compare to market price.

The common causes of LCD lines are mostly from external factors for e.g. pressure etc.

ILLEGEAR replaces the LCD with lines within warranty FOC. If the warranty is over like your case, we can replace it at very reasonable price. Do contact us if you need any help.

Thanks.

QUOTE(loonsave @ Feb 17 2017, 08:43 AM)
Hi Azim,

My Z5 is running at 80 degree for GTX970m when running Blade and Soul. Is this normal?

My laptop still under warranty, what is the charges for dust cleaning and thermal paste replacement?
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It's a bit highl, normally Z5's 970M runs at 65C to 73C. We suggest you to send in for checking your dust and thermal paste condition.

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