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 Unifi fiber optic wire snapped, how to get it replaced?

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SUSjoe_star
post Nov 29 2016, 09:04 AM

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QUOTE(itisludwig @ Nov 27 2016, 08:01 PM)
probably could get a similar wire from mr.diy for around 10 bucks.
if you dont have a mr.diy around you, any hadware store should have an easy replacement wire. just bring the old one as a reference
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Lel fiber optic you think so easy meh?

Need to splice some more
Zot
post Nov 29 2016, 09:24 AM

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QUOTE(itisludwig @ Nov 27 2016, 09:55 PM)
i am serious but i think i should shut up now since i apparently dont know what im talking about
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I think you are correct. From the post, it is black cable with two fiber optic strands internally. The black one from post has wire that it can be pulled. After that it goes to optic cable termination box inside house. From this box it is fiber optic "patch" cable also that goes to the BTU
duckhole
post Nov 29 2016, 10:02 AM

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black wire is fiber optic cable lo, you cant fix this and not your responsibility also. call tm fix.

what people buy in retail shops are LAN cables, blue in color usually but usually wrapped in plastic coating just
unknown_2
post Nov 30 2016, 11:27 AM

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QUOTE(vernondp @ Nov 27 2016, 08:05 PM)
Does Mr DIY sell fiber optic wire? This is the wire from the juction box outside my house to the junction box just before my modem. Its the black wire.
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if it's outside to the TM box (outside), it's TM matter.
u complain, they must fix for free, this is t heir infra.

however, from the box to your modem, u bear the cost.
if u ask TM people com & do, it's expensive.
u can get 3rd party in which u hav 2 options.
1) get the fiber cable & replace the whole cable, meaning u hav to relay the internal fiber wiring.
2) cut & patch the part that is broken. degration is expected, but this 1 depends on quality of work.
unknown_2
post Nov 30 2016, 11:28 AM

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QUOTE(duckhole @ Nov 29 2016, 10:02 AM)
black wire is fiber optic cable lo, you cant fix this and not your responsibility also. call tm fix.

what people buy in retail shops are LAN cables, blue in color usually but usually wrapped in plastic coating just
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TM gonna charge u a bomb.
u can get the fiber cable outside also. although not common, but can find.
SUScitacitata
post Nov 30 2016, 03:28 PM

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I have spare. I sell u half of whatever TM charges u. Haha.
imin
post Nov 30 2016, 06:07 PM

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QUOTE(itisludwig @ Nov 27 2016, 09:55 PM)
i am serious but i think i should shut up now since i apparently dont know what im talking about
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LOL HAHAHA
SUSVelocity
post Dec 1 2016, 12:23 AM

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QUOTE(bakry @ Nov 28 2016, 06:48 PM)
Lol. Someone doesn't know the diff between lan and optic cable...

Call TM, ts. U can't buy fiber optic cable at diy.. Dalam bag sommore confirm lan cable.
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you can buy fibre optics cable but certainly not from diy. TM charge me 5k to pull until inside my house. So i ask them to pull until guard house. Then i hire 3rd party pull until indoor.

The question is the damage is on which after the TM box or before?

The difference between fibre optics and cat5e cable is very obvious.

fibre optics only 1 thin line

user posted image

This post has been edited by Velocity: Dec 1 2016, 12:23 AM
bakry
post Dec 1 2016, 01:52 AM

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QUOTE(Velocity @ Dec 1 2016, 12:23 AM)
you can buy fibre optics cable but certainly not from diy.  TM charge me 5k to pull until inside my house. So i ask them to pull until guard house. Then i hire 3rd party pull until indoor.

The question is the damage is on which after the TM box or before?

The difference between fibre optics and cat5e cable is very obvious.

fibre optics only 1 thin line

user posted image
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Yes you can buy them. And like u said, definately not at mr diy. and definately not in some plastic bag.
ihavenoidea
post Dec 1 2016, 08:28 AM

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QUOTE(powerbarr @ Nov 28 2016, 06:30 PM)
share picture. maybe can just splice the fiber. cut off the damage fiber and splice back again.
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You cant splice fiber cable like normal copper cable.


QUOTE(bakry @ Dec 1 2016, 01:52 AM)
Yes you can buy them. And like u said, definately not at mr diy. and definately not in some plastic bag.
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Can buy in plastic bag. Those usually just short 1 or 2 meter fiber cable that already have the connector at both end. Meant for indoor junction box to the modem.

zeb kew
post Dec 1 2016, 09:50 AM

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How to Terminate Fiber Optic Cable: A Step-by-Step Guide

This post has been edited by zeb kew: Dec 1 2016, 09:51 AM
darkstar89
post Dec 1 2016, 04:56 PM

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Last year my cable unifi, white cable being cut by neighbor, he doing small renovation. i call TM and they came and charge about RM1XX. My neighbor pay ofcourse.
skincladalien
post Dec 1 2016, 05:10 PM

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need to pay? my white cable and the fiber termination unit both been replaced by tm before for free.

once even the box at the phone tiang was replaced. biggrin.gif

This post has been edited by skincladalien: Dec 1 2016, 05:11 PM
Abin
post Dec 2 2016, 10:49 PM

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Call TM...aku punya kena potong dengan org mesin rumput kt luar...tm datang repair balik...takde chrge pon..call je instead of asking here
SUSradical85
post Dec 3 2016, 09:38 PM

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Apparently a lot of ppl here post nonsense. Just call TM they will find out the problem and fix it for u. If it involve charges which I highly doubt they will inform u before they do.

Just call TM and ask. Internet is full of NBTD ppl who try to act smart giving out advice left n right without factual check. TS u should beware
TSvernondp
post Dec 4 2016, 12:44 AM

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Problem fixed a few days ago, by those hopeless TM. It looks like they fitted a fiber optic bridge to fix the damage.

Had to call those clowns five times to get things going and each time, they keep on saying they are checking on their side. WTF !!!

This post has been edited by vernondp: Dec 4 2016, 12:45 AM
zeb kew
post Dec 5 2016, 01:35 PM

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QUOTE(vernondp @ Dec 4 2016, 12:44 AM)
Problem fixed a few days ago, by those hopeless TM. It looks like they fitted a fiber optic bridge to fix the damage.

Had to call those clowns five times to get things going and each time, they keep on saying they are checking on their side. WTF !!!
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You left out the most important part. Was it FOC?
TSvernondp
post Dec 10 2016, 11:01 PM

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QUOTE(zeb kew @ Dec 5 2016, 01:35 PM)
You left out the most important part. Was it FOC?
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The TM contractor did not charge me anything, however, I've yet to receive my bill, not sure if I would be charged then.
deejay_krish
post Dec 11 2016, 07:44 AM

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TOPKEK, many talks here about fiber optic like its a lan cable lols and MR DIY? Seriously? biggrin.gif
zeb kew
post Dec 14 2016, 11:49 AM

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QUOTE(vernondp @ Dec 10 2016, 11:01 PM)
The TM contractor did not charge me anything, however, I've yet to receive my bill, not sure if I would be charged then.
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That's a good sign. biggrin.gif

Wait for the bill and tell us if it is rclxms.gif

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