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 Unifi fiber optic wire snapped, how to get it replaced?

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unknown_2
post Nov 30 2016, 11:27 AM

On my way
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Junior Member
573 posts

Joined: Mar 2012


QUOTE(vernondp @ Nov 27 2016, 08:05 PM)
Does Mr DIY sell fiber optic wire? This is the wire from the juction box outside my house to the junction box just before my modem. Its the black wire.
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if it's outside to the TM box (outside), it's TM matter.
u complain, they must fix for free, this is t heir infra.

however, from the box to your modem, u bear the cost.
if u ask TM people com & do, it's expensive.
u can get 3rd party in which u hav 2 options.
1) get the fiber cable & replace the whole cable, meaning u hav to relay the internal fiber wiring.
2) cut & patch the part that is broken. degration is expected, but this 1 depends on quality of work.
unknown_2
post Nov 30 2016, 11:28 AM

On my way
****
Junior Member
573 posts

Joined: Mar 2012


QUOTE(duckhole @ Nov 29 2016, 10:02 AM)
black wire is fiber optic cable lo, you cant fix this and not your responsibility also. call tm fix.

what people buy in retail shops are LAN cables, blue in color usually but usually wrapped in plastic coating just
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TM gonna charge u a bomb.
u can get the fiber cable outside also. although not common, but can find.

 

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