Can someone report to me the Cell ID when connected to band 5?

Since yesterday, taman wawasan touching got no internet. Got H but no internet. Using my umobile basic internet to reply.

Since yesterday, taman wawasan touching got no internet. Got H but no internet. Using my umobile basic internet to reply.

Dear FB fans, shoppers and community of Cheras,
We sincerely thank you for your support so far, as we have been receiving endless crowd and feedback - both positive and negative. We thank those who came to visit us and we understand the expectations since its been some time since Cheras had such excitement.
We acknowledge that there are many areas to improve - telco coverage, wifi, Atm availability,credit card facilities, car park signage, cleanliness, lack of redemption items etc. Technical aspects that worked fine before started to act up, dust continues to fly even though we constantly clean after hours.
But we owe ourselves that we should not give up. And we must work harder to address these issues we are facing. We hope you will continue to let us know your thoughts and give us the opportunity, time and space to make this work for you. Some solutions will be quick, but some may take longer. We will use this space to continuously provide you with updates and engage with you actively for a better mall experience that benefits Cheras.

HAVING TROUBLE WITH CONNECTION? TAKE UP THE "A DAY IN RETRO LIFE AT SUNWAY VELOCITY MALL" CHALLENGE !!!
We have received some feedback on the wifi & telco issues. We're deeply sorry about the inconvenience caused, but while we're working diligently to improve it quickly, we'd very much like to make up to our customers by offering everyone a chance to tell us their "A Day in Retro Life at Sunway Veloctity Mall" story (remember what it was like in the old days before wifi?). The most inspiring & interesting story will be picked by us & rewarded with a CHRISTMAS HAMPER WORTH RM800 !!!
*The "A Day in Retro Life at Sunway Velocity Mall" challenge period will run till all communication lines are restored Do drop by our Concierge Counter on Ground Floor or First Floor should you require assistance in using the paging system.

source

This explains that it's not telco's fault, but the mall itself. They probably need some time

Yes please, together with GPS location. Specify if band 5, or 38 or 40

Sometimes you can fix that by turning of data , wait a few seconds and turning it back on

Yesterday night 9.30pm out subway velocity mall, at ong guat eng restaurant, outdoors. 4g but slow.






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Somethims The phone is "jammed".
So needs to off for few minutes.. Then restart back..

I do many times. Flight mode, reboot. Same. No luck.

But my umobile line, 2nd sim is very smooth.

just joined back webe . last week need to port both lines since wife wants to port back to Celcom. Unfortunately webe cannot split the lines and have 2 main lines. No choice need to port both lines to Celcom, used for 1 day then need to walk in to Celcom center and request to split account. Redicolous, but no options have to do anyways...

Perhaps u can try to remove the sim n re-insert the sim
Hope it helps

not did not detect my sim problem....... sweat....

Try it on a different phone. Trying moving outdoors

I don't understand what u trying to say?

u mean sim okay or sim got issues?

did u try others phone?

heello wanna ask.. i test my speed on 4g was 10mbps but when i download speed onlly 300kbps to 400kbps.. bukan need to 800 to 900 kbps.. already contact their customers service.. they said my phone problem because cnt support dual 5 freq.. fyi my phone was lenovo a2100

It is capped at 2Mbps.
Only in some apps (like WhatsApp) and speedtest it can go more than that.

You actually meant "can't support band 5 freq", right? Can you post the webe reply here?

Anyone knows why it is the case that without band 5, the download speed is slow? He locked into 4g, which means then it should be band 40, which should have better bandwidth???

If all DIY diagnosis failed, u need to drop by their service centre for assistance