Dear FB fans, shoppers and community of Cheras,
We sincerely thank you for your support so far, as we have been receiving endless crowd and feedback - both positive and negative. We thank those who came to visit us and we understand the expectations since its been some time since Cheras had such excitement.
We acknowledge that there are many areas to improve - telco coverage, wifi, Atm availability,credit card facilities, car park signage, cleanliness, lack of redemption items etc. Technical aspects that worked fine before started to act up, dust continues to fly even though we constantly clean after hours.
But we owe ourselves that we should not give up. And we must work harder to address these issues we are facing. We hope you will continue to let us know your thoughts and give us the opportunity, time and space to make this work for you. Some solutions will be quick, but some may take longer. We will use this space to continuously provide you with updates and engage with you actively for a better mall experience that benefits Cheras.
HAVING TROUBLE WITH CONNECTION? TAKE UP THE "A DAY IN RETRO LIFE AT SUNWAY VELOCITY MALL" CHALLENGE !!!
We have received some feedback on the wifi & telco issues. We're deeply sorry about the inconvenience caused, but while we're working diligently to improve it quickly, we'd very much like to make up to our customers by offering everyone a chance to tell us their "A Day in Retro Life at Sunway Veloctity Mall" story (remember what it was like in the old days before wifi?). The most inspiring & interesting story will be picked by us & rewarded with a CHRISTMAS HAMPER WORTH RM800 !!!
*The "A Day in Retro Life at Sunway Velocity Mall" challenge period will run till all communication lines are restored

Do drop by our Concierge Counter on Ground Floor or First Floor should you require assistance in using the paging system.
sourceThis explains that it's not telco's fault, but the mall itself. They probably need some time