GG..live chat from Samsung proven useless...Guess we have to wait "up to 2 weeks" to see if the refund already in or not. I am guessing that time will be "up to 1 months" ...........

Danial
Hi, I"m Danial. How may I assist you?
10:39:56
Hi, I would like to ask regarding the Note 7 refund
10:40:01
it has been more than 5 working days since I returned the phone and I am still not getting the cash
10:40:18
Danial
I see. We do apologize for the inconvenience.
10:40:37
Danial
As currently, the respective department are trying their best to get it done as soonest as possible.
10:41:06
may I know how long do I have to wait for the refund?
10:41:10
Danial
One of them will call you soon, and acquire all of you personal details to proceed with the refund.
10:41:52
means I still need to give them my personal details? I thought already did that when I returned the phone?
10:42:37
Danial
We do understand it has been more than 5 working days. It could have take up more up to 2 working weeks.
10:42:43
Danial
Just for the verification purpose later. To avoid any issue in the near future for the bank in of the refund

Lols what did you do previously to make them move...

NO

Haiz , what to do... I chatted with SME live chat and they told me might take 14 working days now

WAH
how come so fast??
WHY MY DEALER TELL ME ALL UNIT SENT BACK TO SAMSUNG HQ AND PAYMENT PROCESSED THERE!!

OMG...my first impression was supposed to be processed at service centre...Maybe those that already received their refund can share to us the online transfer is received from SME or the individual retailer shop name?
(i.e Arrow Link for Gurney Paragon case)

meaning they actually banked in a cheque for you? it's a cheque so you wouldn't know if its the outlet or SME that banked in for you lols.

you returned at service centre on upper floor or their sales centre below?
Apparently when I called them they did split between two centre each have different people in charge.
I returned mine to the lower floor sales centre.

Mine was returned to sales center also
Later go find him liao!

lols i also ticked online transfer but I just found that a cheque of RM2.8k is deposited in my account today..
*I bought and returned to Gurney Paragon shop.

Anyway, anyone returned to SenHeng received their refund already???

This post has been edited by starz92: Nov 7 2016, 05:33 PM

+2+3+4 haha
SENHENG WHERE'S YOUR MONEHHHHH

Good seller...i think most people will just ignore the buyer and let them go through the refund process on their own d..they can actually refund right? (3rd party other than the seller?)

Well, I returned my phone to SenHeng (penang) 3 weeks ago opting for refund. untill now didn't receive money. When I called their HQ (Service) , they said their record show I didnt return the phone yet.... When I called the branch where I return the phone, they said they also headache on this samsung case and will follow up for me....
Guess i am in some deep shit...

I only have serial number.. the site requires me to key in 2 out of 3 info...so can't use...gg

I only have the receipt from SenHeng...they dont have any document to give me during the handover of phone....haiz.

No they didn't...they told me no document to be given....

They even took back the receipt they have me during their first recall.
I did ask for photocopy of that receipt. That's the only thing I have now..
That receipt have the imei and serial number on it.

Receipt or proof of purchase ? Yes of cause I did have the receipt and proof of purchase. What I don't have is proof of return.
Have you actually gone through the process or are you here just to enjoy the misery Note 7 buyer have to go through cause of this issue ?
FYI, for some unknown reason , retailers for SME also did not and does not want to issue us a proof of return documents even when strongly requested . That is the case for me when I returned both my phone to SME and Senheng. What I could do is just to take the picture of my box containing the Imei info and the receipt.
I have not been keeping track on this thread since I returned my note 7 but when I am still here back then , I remembered quite a number of forumers who returned their phone earlier than me and that is the case for them too. I did not see any comment on those who returned their note 7 to yes or other mobile service provider during that time.

I know that without the proof of return, it is actually a disadvantage to me but what can I do when they refused to provide me any document for returning the phone.

omg the branch manager told me that they don't have any form/receipt to issue for refund customer... =.=