Too late for me now, already updated.
I can't change my phone in Indonesia. Already tried that. They informed me can only change it in Malaysia.

What is online CS?

I will email them and talk to them online.

Just make sure you don't keep it as your bed companion while your sleeping. It is a timebomb.

Returned on Monday. Today got money. Way to go Samsung!

Finally managed to swap my Samsung Note 7 to a Samsung S7 Edge.

No more 60% limit and worrying about going on domestic flights or overseas flights.

Was at the Indonesian airport earlier and there was no Samsung booth.

Also, it will take 30 days for refund if I submit thru Indonesia.

Yup, but wanted to get a refund for my accessories. I had to go to Midvalley for that.

Anyway, my time with Note 7 is over. Moving on with Samsung S7 Edge.
Yeah hopefully Samsung S7 Edge doesn't explode.

please do update us when you get yours ya, hope we get around the same time

they are just good at this. act DUMB!! throwing ball to each other lor   

I'm surprised the amount of people that hasn't received a replacement phone or refund yet. Does Samsung really prioritize customer's safety? IMO all the process should've been done in about a week to avoid more cases.

Not all SME customers has received their refund. Unfortunately, I'm one of them    This coming Monday will be exactly 14 days since I've returned the phone and yet to get my money. Will nuke them if I don't get it by then.

Gurney Paragon, Penang. I did call them earlier this week to inquire and they told me that refund forms are sent to SME and the refunds are handled by SME, not by their company.

today just returned this....... very sad.
no choice, need to use back old phone while perhaps maybe might wait Note 8 

The ss2 digi kinda blur, ask to return with charger 
I said no, please ask your supervisor. In the end she said ok, can return without it

she said no compensation or what so ever......summore mine is EPP, dunno how the digi gonna refund me

liar i think, i return my N7 to QBM Samsung, and receive the refund to my bank account already, money is transfer from the QBM Samsung shop, not Samsung Malaysia...

because i pre-order and collect from QBM, and the pre-order also stated paid to that shop not Samsung Malaysia...
for refund process i believe they have to claim the money back from Samsung and they are the one return money to customer not Samsung directly to customer

It isn't right of Samsung to delay the the refund but at the same time @ebackbone isn't belittling you. It's good advice.

If you can't handle the absence of RM2.8k, you probably shouldn't be buying a phone that costs that much. It's called living within your means.

Anyone bought extended warranty can drop by any service center to get a refund before 13/10/16
Just got a reminder from sc just now
Cheers

Call SME shop to ask for refund, they asked me to call service centre, service centre asked to call hotline, hotline asked to call the shop back,  wtf, am i being scammed by SME? Asked to wait for 2 weeks, more than 2 weeks, still no refund!!

Well, I returned my phone to SenHeng (penang) 3 weeks ago opting for refund. untill now didn't receive money. When I called their HQ (Service) , they said their record show I didnt return the phone yet.... When I called the branch where I return the phone, they said they also headache on this samsung case and will follow up for me....
Guess i am in some deep shit...

No they didn't...they told me no document to be given....