For 2 Factor Authentication, each time we receive sms, are we charged for the sms?

I remember I was getting hacked back in February earlier this year too, and my account is no longer primary with my PS4. Luckily, I was online at that time, and I keep getting signed off, I knew right away that something smell fishy. Sure enough my account was getting hacked, all of my PS devices have been deactivated. I contact PS Asia right away (via email), then it settles around 3 days I believe, and I got my account back, they do ask for PS4 serial no too, people need to write them down for sure. I was really upset when I get hacked considering how much trophies I got in the account. Oh yes, and one more thing, I can't use deactivate all button for like 6 months from February.

And yes, if you want to keep your account safe, do that 2 step verification immediately. I'm so glad they are finally here.

mine was hacked last week. i received an email from PSN that somebody changed my email address. tested to login PS App from my phone. Failed. I googled and found out that the helpdesk will need my console serial number. Took it down. and i called the Malaysian Hotline. They asked me lots of things. I think their call centre is in HK because the english was Honkish and the quality of the line sucks to the max. But I give mad props to the CSR who tried very hard ...and viola, crisis adverted.

So if your account is hacked, keep cool and follow these steps.

1. Call your banker and cancel all your cards
2. Take down your Sony PS4, PS3 or Vita serial ID
3. Call Sony PSN Hotline of your country ( Malaysia is 1-800-81-4963 from 9am to 6pm weekdays)
4. They will ask you your original email address, your online name, your full name and your console ID(I gave my PS4 number)
5. If you succeed, they will revert the login email back to your original email address and send you the link to reset the password.
6. Reset the password by clicking the link (DUH)
7. Reset your email password, just to be safe.

I dont blame Sony as I didnt activate the two tier security login. Am sure glad my PSN was a Malaysian PSN. and oh yeah, she reset my password and reverted to the original email, all done in 15 minutes. Malaysia Boleh.

This post has been edited by snipersnake: Nov 1 2016, 04:14 PM

No charged, FOC.

And one last thing, never keep your CC credentials on your PSN account (even after the infamous hack a few years back, they start encrypting data). Yes it's convenient and blah blah blah, but PSN is not a very secure platform until today.
Better to just buy PSN cards and manually top up, that way the potential loss is always only capped to your current wallet balance (which is max capped at $150 on US PSN).

How to enable the 2 tier authentication?
I am using japan PSN, can't find the option to enable it.

It's a standard you don't get charged for any 2 form factor PIN.

You need to access it via your Sony Entertainment Network account. It's the same email used to login to PSN.

This post has been edited by raymondtong94: Nov 1 2016, 09:46 PM

noted.

Got my US acc hacked a few days ago too as I did not managed to sign in to psn saying my sign in email is not valid. Checked on the email and received the sign in change email meaning someone did make a change to the acc the previous day. I was thinking of calling the us support from the office the next day when a friend is kind enough to lend his vpn acc for me to chat with the us support. Managed to recover the account within 5 mins. All they ask me is the original sign in acc n username. Make sure u have access to your e-mail registered as the sign in id as they will send a link for you to reset the password.


Oh btw, they did asked for a us contact number I just replied I don't have any. Maybe they want the contact for the 2 tier verification.

Anyway, good luck.

thank you ! do i need the serial number of my ps3/ps4 as mentioned by someone previously?

you better have them ready, just in case.

geez i forgot if i have any CC information on my account. I received the same email but cant seem to call them. Always no answer.

Sigh. Any other way around this? Sent them an email but no answer till now

Chill bro. Happen to me too. Wait till US time zone and live chat. Say u got email change notice but never initiate it. They will resend a verification to ur email again. Then relogin and chg pass. After login, straight activate 2FA login method