did you activate the two tier security login?

and its your account that was hacked, not sony's network. the issue is similar with email hacking.

mine was hacked last week. i received an email from PSN that somebody changed my email address. tested to login PS App from my phone. Failed. I googled and found out that the helpdesk will need my console serial number. Took it down. and i called the Malaysian Hotline. They asked me lots of things. I think their call centre is in HK because the english was Honkish and the quality of the line sucks to the max. But I give mad props to the CSR who tried very hard ...and viola, crisis adverted.

So if your account is hacked, keep cool and follow these steps.

1. Call your banker and cancel all your cards
2. Take down your Sony PS4, PS3 or Vita serial ID
3. Call Sony PSN Hotline of your country ( Malaysia is 1-800-81-4963 from 9am to 6pm weekdays)
4. They will ask you your original email address, your online name, your full name and your console ID(I gave my PS4 number)
5. If you succeed, they will revert the login email back to your original email address and send you the link to reset the password.
6. Reset the password by clicking the link (DUH)
7. Reset your email password, just to be safe.

I dont blame Sony as I didnt activate the two tier security login. Am sure glad my PSN was a Malaysian PSN. and oh yeah, she reset my password and reverted to the original email, all done in 15 minutes. Malaysia Boleh.

This post has been edited by snipersnake: Nov 1 2016, 04:14 PM

you better have them ready, just in case.