Don’t apply better run

Manage to get SST rebate this year by live chat with CS.

I also never paid AF and been getting SST rebate every year for all my SCB cards, already fifth year. For my case, they do mention I’m under the “eligible list”, not sure what’s the criteria and how I got into the list but they have such a list. I hardly spend with their cards so it’s still a mystery but I don’t complain though.

no magic words used, I just asked CS whether I am eligible or not. They just came back and told me to perform 3 transactions with any amount and report back to them.
Got mine AF waived too.

confirm zero chance if never asked for it

mostly will get offer after contacting them.

anyone know where to look SC live chat?
last time i use live chat to solve everything, now seems cant find it..
where to find now?
thanks!

I forgot to reply you as I was travelling that time. Yes, they charged me AF after changing to Journey. I need to call them soon for AF waiver.

On second thought, I will just use chat function in the app which I have been using for years.

I’m still seeing but based on some of the comments here, it’s not visible to everyone. Not sure how and why.

This is my view:

I’m somehow tagged under their premium customers.

Just AF (this year had to call the emergency line to speak to human for it); SST waiver a bit tougher unless you're willing to sign up for some other product, IIRC

IIRC you have to agree to take up a COC or some other product for them to waive SST. AF usually no issue, but it's been a PITA trying to call in for waiver.

I rather just shut up and pay the SST than to take up their other financial products