QUOTE(dikae @ Nov 23 2020, 12:08 PM)
I spoke to another CS earlier and he confirms the tv doesn’t need to be returned (he said I can use that recorded conversation as a proof), so after 24 months I can cancel the entire contract or upgrade/downgrade my plan as I wish...hmmmmm...
Ahh, OK then. Take your time to decide bro

QUOTE(choosingname3 @ Nov 23 2020, 02:17 PM)
When i call 123, there’s no option to speak to cs... so i need to wait until automatic connect to human?
There is an option but it is hidden deep in their self serve menu - after calling, press 2 for IVR and then press 0 after hearing all their messages.
QUOTE(isr25 @ Nov 23 2020, 04:23 PM)
Talked to their CS last week.
They will migrate all their users to VOLTE by end of this year (they claim laaaaaaaa), so some may be enabled, some no. Nothing can be done, just wait and pray we would be migrated next batch...
Won't exactly bet my life savings on it, but ok, we'll wait