Hi All

It's clear from the topic.

Planning to buy BRAND new car from Perodua?
Well I bought Myvi full option
Advance 2016 3 weeks old only

And here is my story.

" Good afternoon
Wish u doing well
Less than a month I bought brand New myvi advance Cash payment.
Today
I have sent the car to service center to check the GPS was not working. They said something wrong with the whole TV set so they need to take it out and send to the factory for checking.
As the guy said it will took 3-4 weeks
😕 the car still not even 1 month old and means they sold me something been not function since first day. Which is that's why people running far to get second hand car!!

As i tried to get any help with the them to replace me new one or at least give me stand by part till they fix the old one but they claimed this routine will goes to all our customers!!

How can big company treat me like this.
I bought the car closing my eyes putting all my trust to get brand new car with all parts working in good condition.

Now I'm driving the car while it look like this.
My job force me to meet people in my car bring them from point to point to make a deals.
It's really look disgusting now. How i will drive car looks this way while it just not even one month.

Please i hope i can get help with this issue.

Regards"

I sent this message to Perodua website and Facebook wishing to get response but no one gives shit..

And today engine light popping out for No any weird sign??
Once I started to drove the car. The Auto gear box not changing the gear!!! And when i call the service center thay said sorry u need to make appointment first.???

Ok then who will drive me to my job? What the point of paying cash 57k for crappy sick iron doesn't even stand years to give me problems

I already got bad experience since I bought the car.
Dashboard keep making noise, steering not going smooth and nothing from the before sales was working perfectly.

Before I bought the car they was explaining as I'm getting perfect car.
Once i paid the cash all and take it out. Problems started to happen.

I'm not complaining but I'm saying my honest feedback as the service center people will hear that and just give US there back.


Attached thumbnail(s)

U haven't got case like mine.1day took the brand new car second day rear drum brake jam.just 12km drive on the odo meter.
Then engine not so smooth from 1500rpm till 2000rpm will jerk a bit..servos center said ecu problem
Then drive a few days the while engine just shut down on the middle of the road
My car even not mod anything.all just standard
Go to servis center ask they repair.they just reset the ecu...

Okey after the ecu they change.the rpm issue still jerking still got.its just the engine shut down they fix..after 4year using the whole car burn by its self .lucky my insurance got cover..paid 95%..

Lucky the engine die off no car bang from rear..and the car burn its self my sister manage came out of the car.if all lock down.my sister die inside..

Waah.... Myvi so bad ar?

lemon unit ba....

every car, every brand also got lemon unit.

nothing is prefect....
but now is depend on their customer service level and support.

What proof u need. By snapping pic of email so will believe?? Those stuff anyone can faked.
U want see come to private and meetup to see ur self.

Not professional way to put my privacy info or any conversation we had in public.

As I mentioned above in the topic I'm saying my bad experience and letting others to take note before thay make their worst decision ever.

This post has been edited by yefox: Sep 22 2016, 02:24 PM

I agree, very bad service from Perodua. They should have replaced the head unit on the spot instead of taking out for repair leaving a big hole in the dashboard for weeks. I've never heard of SCs repairing cars this way. Terrible!

Wow can feel ur pain.

New car sure frust.. Sorry to say i think u got a lemon unit.

If i were u i would demand a new unit!!

Which service centre u went to? New head unit also don't have?

Can't just leave a big hole like that

lol... have never heard of any sc doing this (leaving a hole) before....

about the engine light... better get that checked~


all brands have their lemon units.... down to dumb luck i guess

This post has been edited by lsm1991: Sep 22 2016, 02:31 PM

You think people got time to invent stories when they have no grievances? People post complaints because they have reasons to be unhappy not because they want to defame a company for fun. If you are working in Perodua you should do something to help him instead of asking for proof just to deflect a valid complaint.


This post has been edited by Ginny88: Sep 22 2016, 02:35 PM

may i ask u about the GPS as mine also not working well...

GPS keep searching and at times not syncing and i didnt bother to use it anymore...

so proton better ??

If u are in any new proton model (suprima preve iriz)fb group, this is very normal for the SC to leave a hole there.

aww sheet.....

Laku punya kereta - macam tu le..

But its still bad CS.. however you wanna look at it..

Poodua is always like this.... i never touch this brand....allergic

mine case unit were almost 7 ago..so u wanna the bomba report ?
u haven't heard my cousin perodua kelisa rear wheel came off when exit the highway conner.then the perodua officer give my cousin each ppl rm5000 voucher buy for the ppl inside car to shut up thier mouth (case tutup) plus a free myvy for my cousin before the 1st generation my came out on the market

next time pls dont(Dafug)

My Myvi 1.5SE first batch, 2011, been driving for 5 years, clocking 140K km, engine still very smooth....

my friends were a japanese translator for daihatsu japan engineer.they sell the machine from japan for perodua press the body part and blueprint for the engine..perodua ppl lazy to follow the daihatsu plan..wanna hurry set up the car..end up many lemond unit from 1gen myvy(end up the daihatsu japan engineer tell my friend wait 1 or 2 year then buy myvy)
my car also that times buy also need to wait 9month .end up a lot of problem

This post has been edited by tkw60: Sep 22 2016, 03:32 PM

HU problems can't be helped, have to send it back to supplier.

But transmission and engine fault on a new Myvi....that's rare.

lagi best ma..

agree with u.

but my case perodua ppl should change a new car for me..

1st gen 1.3 SE still running good. except the athenna & still very petrol saving.

Pray..

Why should P2 do tat? Unless our laws change, l dont see that happening for us minnows..

It's terrible to gone through the havoc of having so much issues once you received your new car.

Nevertheless, anyone who is getting their car on first hand, not many people can verify any issues until you drive onto the road.

As I've heard before from my friends, the advance model Touchscreen player get spoil easily and even until now, a 3 weeks old car of yours can really recount a lot of past nightmares.

For your auto gear box, calling the service center will not help you but you need to use your perodua smart assist. (http://www.perodua.com.my/smart-assist/contact).

I can reassured you the frustration you had whereby I had the same with my nissan and there is simply no alternative or whatsoever for our country business model to provide compensation to consumers.

I'm afraid there is nothing but to endure and get through all these issues as soon as possible.

Belum cuba protong...
Beli jazz low spec molek.

Actually I'm almost like you never use the Gps unit. Just yesterday i was in trying to run the maps and shocked that the gps showing me that I'm in different location as also keep stacking in the same location
I thought need to reupdate the program but after they checked. Sadly end to send back to factory.
With leaving big ugly shape there.

Not only new myvi got fustrated issues. Many types of modern car got expensive repair issues especially newly impliment of fancy safety issue like airbag killing passenger, electric steering issues. ABS sensors fault and brake jam. GPS error, ECU problem etc. . Nowday more complex tech car need aircraft class and expenses to fix damn funny problems. Still prefer basic and old school car for daily use and peace of mind. Many various brands new cars releases this 2016 is complete expensive junks. Sorry for my comment but the issues is real happen.

Report to consumer tribunal for fast action from SC.

i noticed a couple of case like this, Perodua always does this (take out whole radio)..

but to request new car of course thjey will not entertain

Wow.. first time i reads bad complaint like this outside myvi group or forum.. usually they will keep it inside.. otherwise it will give bad RV later..

This post has been edited by nuekkacak: Sep 22 2016, 07:34 PM

This is what i do now.
For same prices i have more car, more fun .....

yup my sis in law's myvi has problem with its touch screen unit
its stuck at the perodua logo

since its quite expensive to change and she serviced outside so void warranty she just ignore it

Sure got problem with new Myvi. Perodua trying to go upmarket with more gadgets, but using cheap stuff to keep price down. If they put in better quality gadgets, must raise price! Public willing to pay?

I still got my 2006 Myvi. It's basic but reliable. I worry more on the safety features or should I say 'unsafe features'.

Yup even a new vw Passat 4 disc brake jam in the middle if Taiping to Ipoh highway.and a car speeding cannot stop on time and back from rear..
It'd Yee Lee marketing company car.after this issue the company bos sell all the company vw car

Since there is people willing to get the advance unit myvi
There is some willing to pay in a responsible price.
I got the car for 58k almost which is nearby to Swfit price standard version.

I don't mind paying for extra for more better quality.
At least they begin honest for the real fect.
We increase the price for better quality.

The advance version it considered the top spec version they have. Which mean everything there should be perfect and complete as they promot for it.

The sales man was promoting the car as he selling 500k brands. I know its his job to make his living.
But don't sell me the sky and give me empty hope for nothing.

myvi is a old car model.46k..why myvi?..

Peroda has done very well providing reliable cars for the masses at low price. Their business model is based on low cost factor. It becomes a real challenge when innovative gadgets are added due to market demands. I am not supporting this, merely suggesting customer awareness.

As you said, it's the SA's job to sell. His bread & butter relies on his sales. Legally, even advertisements need not be a 100%. It is the customers right to reject.

Anything good is not cheap, anything cheap it not good!

If not at least replace with new engine and gbox.

When we buy new car, we expect it to be perfect. Unfortunately there are some lemon units lurking around, top spec or not, which to be fair, the SA wouldn't know which unit is lemon too.

My bro in law has a myvi se 1.5 with navi (they called it the lagi best model) too but so far no prob, navi system and all working well.

I have an axia advanced which just got it early this year and its navi system and all working well too.

It really depend whether ur fortunate or not, sorry to say.

Feel very bad for u.

All you can do is to push Perodua to make sure they replace all faulty things.

If they don't honor ur warranty and u feel that ur customer right has been challenged, u hv to resort to file complain to the authorities.

The price you pay for Myvi Advance can buy the Suzuki Swift 1.4L A/T GA. Top up another RM8K can get Swift 1.4L A/T GL. Much better car than Myvi and image wise far better.

Iriz is better value for money than Myvi but too bad Proton has an image problem. Myvi is an outdated car which should have been retired long ago.

lol, 1 malfunction gps radio isn't going to effect the RV of the myvi

GPS/multimedia unit faulty is usually related to supplier.. big company like Clarion or Blaupunkt. Perodua will claim from their supplier the faulty unit. Don't expect them to replace the whole car just becuase of GPS/multimedia unit faulty

My myvi SE1.5 first batch 2011, still running fine and the multimedia unit still working excellent..

its like saying robbery happens everywhere so its OK polis do nothing when we are robbed in Malaysia. suck it up and syukur we arent harmed?

I think each and every complaint should be addressed by respective car manufacturers especially homegrown ones like P1 and P2 . Imagine if P1 /P2 customer service use exactly the "excuse" you write above. Who to turn to now? drive to BMW SC and beg them fix our P1/P2 car?

This post has been edited by alanyuppie: Sep 23 2016, 02:29 PM

Lol not because of the player la then ask to replace the car la of course.

Because TS also now suffering from eng and gbox prob thats y the suggestion came up.



This post has been edited by itwj27: Sep 23 2016, 02:32 PM

The title abit misleading " do not spend your Perodua Myvi Experience" and i can see that the 3/4 of the post is ranting about GPS unit, and only 1-2 sentence mention about engine light on / gear cannot engage... Suppose engine light on & gear cannot engage are much more serious problem but TS did not elaborate much..

I am not a Perodua fanboy.. but TS is giving very bias feedback and he is ranting here instead asking forumer's help for solution.. We have a carclub in LYN disucss about Myvi , problems, solutions, etc..

mine was 1st gen myvi (2006). tbh..the quality is good. now clocking almost 200k km (10year)..the engine and gearbox is smooth. rattling only happen after i lowered the car (padan muka me..)

hahah 1 in..how many thousands of myvis?

I think because of the pic of the big hole lol

That's why I say don't buy Perodua cause it is more reliable than Proton. It isn't. Just when it happens to Perodua, or Toyota, people say bad luck, lemon unit, ... when it happens to Proton (which may even be less likely), people say see? Proton la.

If you genuinely prefer the Perodua, fine. But for reasons such as reliability and SC service? No difference. Maybe Perodua even worse, Proton knows they have to do everything to improve, while Perodua is quite arrogant (no need to test Bezza in the real world?!?).

Lucky u...may be mine unit that time back luck I guess
My brother 1.5extreem edition also okey.no major problem.
Just some sound inside.Kok Kok.

Agreed

Most cars GPS does not work like handphones one. hahaha. They are mostly lousy. Even super expensive continentals also got this problem.

hmmm, o-rly?
3-4 month old s400, and the gps locks upon ignition,
driving around, it's road map accuracy is far more better than my phone maps (clearly states what road am I on)
only flaw is
1) no live traffic (need blue telco sim)
2) under driver side seat is a tad more exposed (wiring harness and seat motor) than my other older s' (hidden)
3) hyper sensitive to lane changes 'steering column vibrating' as well as driving distance in front of car (hates me driving <3 sec rule).

not sure what super expensive continentals you are using (prolly grey imports/not for market)
But i am damm sure, I need to change my 'old' phone.

Well on the local side, a Nissan Xgear GPS is not that good. On foreign side, a McLaren MP12C GPS is also lousy i saw in a few videos. Well after update it was fixed. Some works, some don't. Some are lousy some are good. But handphones ones you have choice and not fixed by manufacturer. You can use (was Nokia MAPS), or paid versions of famous GPS apps. But cars..... hardly you have such options, unless they have options for it. Sometimes some GPS are not good in that country, but works in others. So many variables. So TS probably got a lemon unit. People who paid almost half a million for a car with GPS would probably not bat an eye on such things. Buy a new car or bash the car in front of dealership like China people do.

I have no idea what you are answering on about,
and I never knew Nissan (Xgear) is an 'expensive' 'continental' car.
video's and DD usage experience is totally different.

I was actually reluctant to use the in built GPS in the s400, coming from using in built GPS while in straya,
but am surprised it works well enough to not get me stuck on rails.

Other Conti's I have tested DD long enough in straya, volvo's xc90 16', v40 15', audi s7; GPS works well (have not get a chance to DD a BM)
their local's 'P1/2' car GPS sucks though, so might be similar to our P1/2, However in performance, Road noise/rattle and reliability, their's is way better

I'm just here to read about P2 issues, don't want to further comment on this ^^ , it's always interesting to read on P2 mybi's


But I do agree, TS got a lemon unit (with the amount of problems in 1 month 'I will not consider it a lemon if problems crop up in 1 year')
but ain't nothing could be done, even in straya lemon's arn't covered.
Probably use 6 month's and sell off is better off (new car's are supposed for peace of mind, 1 month like this, better get rid or later harder/more loss).

That because I wrote the topic when i just go out from SC
after they took out the gps unit. After while the gearbox not working at alll.

Not evej half day after taking the car from them.
So first i got GPS issue. After that gearbox. And till now I didn't receive my car and no one of them letting me know for what happened.

So I cannot provide much info about that yet.
What I'm having till now is damn enough to make me far away from this brand anymore.

kok2 maybe from the brake calliper or steering rack.

i lol at some comment...

i got myvi to replace the old myvi...the new myvi is something i want from prev model...eventho its annoying to have GPS not correctly show where exactly i am in the middle of nowhere...i bought it because i do not want to use my fon GPS and its there so it should work...

send to SC they said will update the software...get back the car...same issue...SC like didnt bother to assist...go to other SC also the same...i tot "malay" SC only abit malas unfortunately all SC is the same...

bought the myvi still eventho my prev my GB konged at 4years ownership and i was lucky because the car maintain by P2 SC since i bought it brand new..

now SC so langsi not like last time...hermmm...

my wife 2011 myvi so far no problem .. for me rattling sound is quite normal as long as not too loud .. even my navara got rattling sound

Mind sharing how and why your Myvi GB konged ....
as , unlike CVT and/or Dual Clutch transmissions, I always thought manual GB and traditional auto transmission really lasts.

Lousy produa brake caliper & chassis

steering rack problem also happen to estima or vios owner.

thats the prev myvi i owned...its a family myvi to run errands and spare car for family members...its stucked on 3RD eventho the stick on D and...when its engage D OD on/off non stop n at times drop to 3rd..

It sounds to me like the transmission control valve spool stuck problem initially ....
probably caused by very dirty ATF oils inside.
How regular you change the ATF and brand ?
Not sure if Myvy/Avanza auto transmission are Aishin product though.

Happened to my Wira b4. Guess wat? OD button spoil lol

full service from SC perodua since bought it...using perodua recommended lube

lucky OD button...mine change GB...hehehe


on my new myvi unit...i manage to get an appointment with perodua engineer. They said "joint on site" will be done to support my claim the HU unit is haywire...its 2moro...yay!

Guys u can contact this number :
0123612505 (Eric) Shah Alam Area ,
0169869651 (Choy) Kuantan Area

Instant Repair and done within 2 hours with 3 months warranty , reasonable price rm150 only

This post has been edited by Buddy05: Sep 26 2018, 02:18 PM