QUOTE(TOMEI-R @ Jun 12 2017, 12:05 PM)
Been used to the round dots all these while on android.
What version of iphone is your spouse's phone?
It was on 9.3.2 (13F69)
QUOTE(yongtjunkit @ Jun 12 2017, 05:46 PM)
(for iPhone 5 or newer)Plug the iPhone into the pc and use iTunes to backup. Then go to ipsw.me to download the latest version of iOS 10 for the iPhone, once downloaded go to iTunes (the device page) then shift+ click on check for updates. You'll now see a file dialog where you can select the ipsw file that you've downloaded. Agree to the terms and conditions and let it update. Be sure to do a backup just in case it fails. Have this issue on my iPhone 5 when it doesn't detect iOS 10.3.1 update(both Ota and iTunes) (from iOS 10.3), tried this and it updates successfully
I did that on his pc, it says errror 4 and software won't load. Stuck on itunes logo. When try to restore/update from there nothing happens. I think it was because his pc was 32 bit cause when I checked to download latest iTunes version it only has 64bit by default. The backup I did wasn't even recognised. Had to use my macbook pro to download/install software package.
QUOTE(attw @ Jun 12 2017, 10:37 PM)
Just a quick check first, is your spouse's phone a first hand official unit that has never been jail-broken before?
It is. I think i found the problem. It was his iTunes version i guess. Because of his old pc 32bit(?) cause when download then had to search like in iTunes history (given iTunes download was for 64bit). after install update using my macbook pro then only can. Now he's got to start anew cause haven't tried restore backup yet 😅
Thanks all sifus for help

next I wanna see if can successfully restore from backup from his pc. So many pictures in there (our wedding etc) 😬 All the apps are no prob I guess