Utusan report on TM "surprise"


https://www.utusan.com.my/bisnes/korporat/t...anggan-1.436483
KUALA LUMPUR 25 Jan. – Tele­kom Malaysia Berhad ™ memberi ganjaran kepada pe­langgannya melalui kempen ‘ganjaran istimewa’ sebagai tanda pengharga­an atas kesetiaan dan sokongan terhadap produk serta perkhid­matan TM.

Naib Presiden Eksekutif Pengguna dan Perusahaan Kecil Sederhana (PKS) TM, Imri Mokhtar berkata, para pelanggan daripada segmen kediaman yang melanggan perkhidmatan TM seperti Homeline, Streamyx dan UniFi sehingga 28 Februari ini layak menerima ganjaran tersebut.

Kata beliau, semua pelanggan TM yang layak akan mene­rima khidmat pesanan ringkas (SMS) atau e-mel yang memaklumkan kelayakan mereka untuk menerima ganjaran.

“Pelanggan boleh melayari laman web www.tm.com.my/thankyousurprise bermula hari ini dan perlu mengisi butiran mereka secara dalam talian. Kemudian, mereka perlu mengesahkan penerimaan tawaran yang diberikan.

“Ganjaran istimewa ini mempunyai tempoh yang terhad dan pelanggan perlu berbuat demikian secepat mungkin supaya tidak terlepas peluang ke­emasan ini,” katanya dalam kenyataan di sini hari ini.

Tambah Imri, se­jak Oktober tahun lalu pihaknya telah melaksanakan Pelan Penambahbaikan Jalur Lebar (BIP) dalam usaha memacu penggunaan jalur le­bar di seluruh negara.

Katanya, melalui pelan tersebut purata kepantasan jalur lebar untuk pe­langgan UniFi kediaman akan dinaik taraf pada harga yang sama.

“Pelan ini sedang berjalan dan pelanggan yang layak akan mula menikmati penaiktarafan secara berperingkat bermula bulan ini. Setakat ini, hampir 700,000 pelanggan telah bersetuju menerima tersebut.

Untuk maklumat lanjut, pe­langgan boleh menghubungi TM melalui @TMConnects di Twitter, laman facebook EveryoneConnects, TM Live Chat dan TMpoint yang berdekatan.




WOW! 700 000 out of 900 000 unifi users ALREADY AGREED and WILL GET SPEED UPGRADE.
OIII!!!! STREAMYX MANA? 1.4 million streamyx users are abandoned.

edit:unspoiled it. Minor reformating

This post has been edited by JohnLai: Jan 26 2017, 11:48 AM

You can't read, can you?



Go read again.

EDIT:
New webe activation only.
Which mean you gonna pay for RM79 webe to get the RM10 discount for 12 months plus paying RM88 for your 4mbps streamyx.

Total cost = 79+88-10= RM157 (RM 166.42 after GST)

This post has been edited by JohnLai: Jan 26 2017, 01:26 PM

Eh, you can't ask him/her to be happy with that price.

Our PM promised "double speed at same price"

Webe ---> Why would we want webe when most of us already have digi,maxis,celcom etc for our smartphone? Plus we need to subscribe RM79 webe just to get that RM10 discount?
Hypptv ---> How is 2Mbps suppose to stream HD iptv properly? Not even 8Mbps can stream Hpptv IPTV due to bandwidth sharing between internet + hpptv. (Unifi fiber is different where hpptv has its dedicated vlan bandwidth)
Gemfive vouchers ---> Need to spend MORE THAN RM100 at gemfive before one can use the useless voucher. Pay to use the voucher?

There is no greater value at all.

~Adding more oil into the fire~
Aside from the tax money........streamyx subscribers are paying for speed upgrade enjoyed by unifi subscribers right now.

Wow....

https://www.facebook.com/everyoneconnects/#
Sure got a lot of streamyx + unlucky unifi subscribers venting their frustration there.

I actually email-ed TheStar Madhavan M bytz@thestar.com.my as he is the one who wrote http://www.thestar.com.my/tech/tech-news/2...01/24/tm-speed/



EDIT: But I doubt thestar would even care about us at this point.......

This post has been edited by JohnLai: Jan 26 2017, 10:23 PM

I think you have comprehension problem

Wrong, the speed upgrade is TM OBLIGATION.
There is no take it or leave it.
And no, speed upgrade IS NOT A PRESENT, it is stipulated in the government budget 2017 and TM had received funding for such purpose from government.

Please don't make a fool out of yourself.

So far;
4Mbps = RM 140, 130, 120, 88

RM88 here ----> but I still want my speed upgrade.

T_T.....I was poor man with salary of RM1200 after graduation back then, how do you think I was able to obtain such package?

This post has been edited by JohnLai: Jan 27 2017, 09:51 AM

Actually.....first, during my uni = I apply for RM83 2Mbps Unipack, so I got a netbook.
Then contract over once I graduated....and earning poor man salary (still poor now.... ), so I terminated the unipack, used my salary slip RM1200, re-applied the tablet plan RM88 4Mbps and got myself a tablet.

This post has been edited by JohnLai: Jan 27 2017, 02:35 PM

Probably tablet plan package no longer exists......

Counter back with the screenshot of TM support staff at Live Chat saying there is no speed upgrade for streamyx. Only WEBE, voucher and hypptv channels.


edit:
CFM wanna make a fool out of itself.
People already referred to TM via phone call and live chat for past few days for confirmation and verification. That is why we file a complaint to CFM in first place.

Quick question, did all of you attach the live chat screenshots and budget 2017 transcript when filing the complaint?



This post has been edited by JohnLai: Jan 27 2017, 03:07 PM

Check the status of MCMC report daily.

Apparently, CFM decided to "close one eye" for this matter as reported by few users

https://forum.lowyat.net/index.php?showtopi...post&p=83523289
https://forum.lowyat.net/index.php?showtopi...post&p=83523193

No idea CFM is pretending or not, but we ONLY FILE THOSE complaints AFTER referring* + confirming + verifying it with TM.
We already took the necessary procedures.
What an insulting reply by CFM.....

This post has been edited by JohnLai: Jan 27 2017, 03:18 PM

-.-
Now the main problem.
FOUR TM Live Chat tech support REFUSED to open a report for my complaint about those webe,voucher,hypptv and lack of speed upgrade for streamyx user as per budget 2017 tabled by PM.

The bolded part is exactly the same response given by TM even though I INSISTED them to open a report.

Note: Done calling 100 too, same stuff, they refused to open a report and 'request' me to wait for more 'surprises' (I already know what kind of useless surprises from my TM insiders)

TM refused to accept the complaint and create a report. How to get a report number?

TM tech support simply gave the copy-paste "You are important to us. This is the start of a year long campaign from TM and customers can expect more surprises in the coming month. You will hear from us from time to time as more new surprises become available. Thank you for your continuous support"



This post has been edited by JohnLai: Jan 27 2017, 04:39 PM

-.- Try getting disconnected from Live Chat 4 times and phone call 2 times after continuing to insist them to open a report.

I gonna cool down a while and get ready for CNY reunion dinner.......

Update:
On 5:31PM just now, CFM personnel called my phone number.
He asked me if CFM could close my report as CFM will be contacting and clarifying matter about speed upgrade with TM. In addition, he told me CFM is getting too many complaints from streamyx subscribers.

At first, I was reluctant, but as he said current reports will be pooled together and CFM together with MCMC will be contacting TM soon to negotiate some sort of deal.
So, I gave the permission to close my CFM report.

I got a bad feeling about this.......

EDIT: at the beginning of the conversation, he asked me if I already filed a report with TM in regard to speed upgrade matter. I told him that I already tried, but TM refused to open report for me. (Yeah, told him about 4times disconnected live chat and 2 times phone disconnection with TM)

EDIT2:
What is really pissing me off......this:


REALLY!!? JUNK?? So, my complaint is JUNK?

This post has been edited by JohnLai: Jan 27 2017, 05:49 PM

Done that when CFM called me.....but as usual, CFM just doesn't care. The personnel was silent for 5 seconds or so after I told him about TM refusal to open a report.