Dec 21 2016, 10:25 AM
QUOTE(stormer.lyn @ Aug 25 2016, 01:23 PM)
Sorry before hand, don't mean to hijack this thread.
Umobile also the same. Charge me RM 10 for 116kB data when I transit 1 hour in Hong Kong airport. Except I didn't use data as HKG airport got free WiFi. I think what cenduku said is true. You log on to the partner network only you sure kena charge. I also never subscribe to the promotion, but telco automatically subscribe you to "save" your money. Hah, when telco ever want to save you money?
Telco never will put your well being before their money.
Last time can complain to MCMC, but now must complain to CFM - Consumer Forum of Malaysia. So I complain to CFM, but they don't do anything. I think CFM is totally automated, just forward your complaint to telco, then wait for answer. When telco give answer, the system send you email asking "Is your issue resolved?" If you do nothing within 7 days, the issue is closed. If you not satisfied, you go to the CFM web portal and add on to the complaint, which they send to the telco, who replies, and they send you email...... etc, etc.
You know why I say CFM is automated? They supposed to have power to fine telco, and so telco must answer within 7 working days. But telco take own sweet time to answer means no one is checking the system. Therefore, CFM is automated, got no people there.
It is all your word against the telco, and ultimately, you'll give up because you need the phone service. You don't like and you want to port? Well, just to show you that at least one other telco, umobile, is the same as celcom.
To the OP - I know your frustration
Did MCMC do something towards for CFM and telco service provider?Umobile also the same. Charge me RM 10 for 116kB data when I transit 1 hour in Hong Kong airport. Except I didn't use data as HKG airport got free WiFi. I think what cenduku said is true. You log on to the partner network only you sure kena charge. I also never subscribe to the promotion, but telco automatically subscribe you to "save" your money. Hah, when telco ever want to save you money?
Telco never will put your well being before their money.
Last time can complain to MCMC, but now must complain to CFM - Consumer Forum of Malaysia. So I complain to CFM, but they don't do anything. I think CFM is totally automated, just forward your complaint to telco, then wait for answer. When telco give answer, the system send you email asking "Is your issue resolved?" If you do nothing within 7 days, the issue is closed. If you not satisfied, you go to the CFM web portal and add on to the complaint, which they send to the telco, who replies, and they send you email...... etc, etc.
You know why I say CFM is automated? They supposed to have power to fine telco, and so telco must answer within 7 working days. But telco take own sweet time to answer means no one is checking the system. Therefore, CFM is automated, got no people there.
It is all your word against the telco, and ultimately, you'll give up because you need the phone service. You don't like and you want to port? Well, just to show you that at least one other telco, umobile, is the same as celcom.
To the OP - I know your frustration
I feel that CFM is memang tak boleh pakai one..
Just like what you say, they just send the complaint to telco, and wait telco reply.
CFM don't have their power decisions to guide this telco service provider. Until now, I don't know why have this CFM? What is their job responsible for this CFM? Is it they just "forward" customer complain to telco only?
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