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 UBER: Partner Official Q&A, Talk to us

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TSUberMY
post Sep 7 2016, 12:19 PM

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Joined: Aug 2016
QUOTE(epsilon_chinwk86 @ Sep 5 2016, 04:15 PM)
Is it true that Uber is coming to Kuching?
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Maybe.

Stay tuned. smile.gif
TSUberMY
post Sep 20 2016, 06:52 PM

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Joined: Aug 2016
QUOTE(AskarPerang @ Sep 20 2016, 07:51 AM)
Which place to check to get the latest up to date uberX Hourly Guarantees table?
Only found this but dont think is the lastest: https://newsroom.uber.com/kl/uberx-hourly-g...september-2016/
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Hi, the latest link is always at t.uber.com/kluberxguarantees smile.gif

This post has been edited by UberMY: Sep 20 2016, 06:53 PM
TSUberMY
post Sep 20 2016, 06:54 PM

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QUOTE(2feidei @ Sep 12 2016, 03:31 PM)
No worries bro.....

To qualify for Uber Black, won't be immediate, as you need to clock in certain number of trip, maintain certain * rating, only then, you will be qualify for that. Prior to that, you just driving as UberX, the economical ride with your premium, expensive car  sweat.gif but charging economical fare
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This policy has been revised.

D segment vehicles are now eligible to be on Uber BLACK from the get-go, but if your ratings are poor, you may be moved onto the uberX platform.

Thanks.
TSUberMY
post Sep 21 2016, 05:16 PM

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QUOTE(2feidei @ Sep 20 2016, 08:32 PM)
UberMY Welcome back....and please re-look at your weekend promotion, and driver/ rider matching.....where more and more frequent the drive to pickup location is longer and further than ride destination.

Also, please re-look at rider cancellation policy, as currently the cancellation policy is highly skewed to rider and unfair driver

example
-rider cancel the ride less than 5 min after the driver arrived, driver got nothing.
- rider cancel before driver arrived, driver got nothing

Both the above, the driver had spend considerable time to the pick up location, even sometimes need to detour big round (looking at KL/ PJ route, majority is single way), subsequently, got cancelled.

My suggestion would be any cancellation of ride after 2 min, cancellation fee apply. For cancellation that driver had arrived, cancellation fee apply immediately, not after 5 min.
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2feidei: thanks for your feedback - we'll keep this in mind. However cancellation fees are one of the few things least understood by riders so please bear in mind any changes will need to be gradual. Thanks. smile.gif
TSUberMY
post Sep 21 2016, 05:21 PM

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QUOTE(sidthesloth @ Sep 20 2016, 10:57 PM)
Hey guys I have two questions.
1: if let's say from 6am - 8am I did 5 trips,  I'm already in 1.5tph. So do I still get incentive of rm30 from 8am - 10am if within that 2 hour I online but didn't pickup any customers?

2: 6am - 10am you have a guarantee pay of rm120. So let's say from 6am - 9am, I manage to make rm25 per hour, and the last remaining hour I got one airport trip. So do I still get a incentive of rm5 from 6am - 9am?
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Hi Sid,

If you are online between 6AM - 8AM and do 5 trips, then stay online between 8 - 10AM and do 0 trips, then you've done 5 trips in 4 hours.
5/4 = 1.25 TPH, which is just 1 trip short to qualify for hourly guarantees.

2. 6AM - 10AM = 4H * MYR25 = MYR100 gross. Add in the airport trip of MYR75, means that your total gross earnings for the period is MYR175, which means you exceeded our hourly guarantees and actually earned MYR 43.75 in fares per hour during that period. Congrats! smile.gif

 

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