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Credit Cards Hong Leong Bank Wise Credit Card V8, 10% Cashback , Up to RM100 per month
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schoe
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Aug 7 2021, 11:33 AM
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seems like cheaper item can proceed to payment.
others like dyson, ipad couldnt.. anyone buy expeensive item could make it ?
or maybe i have no luck.. being canceled even hold dyson. so sad
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schoe
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Aug 7 2021, 11:43 AM
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QUOTE(LemonJane @ Aug 7 2021, 11:34 AM) What a failure!! I thought with a ipay88 payment receipt it should mean successful purchase. Then on the same payment page, it says my order has been cancelled!! I tried to repurchase and it says the code has been used~!!! omg. my first item dyson being canceled coz no payment made. then now retry to enter and able to make payment for nintendo.. but got receipt only, order still show pending.. then i think i will be canceled too.. wat the failure... duno we can appeal or not.
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schoe
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Aug 7 2021, 11:51 AM
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QUOTE(MewMeow @ Aug 7 2021, 11:49 AM) Bought Nintendo. Done payment. Received payment confirmation from iPay88. But when track my order in system. it shows "Pending Payment" / unfulfilled. What's your status when you track your order# in hlbdd website? sama lah. i just receive email payment confirmation from ipay88 but then the order still show pending payment. i sure it will be turned to canceled after few more minutes if in the end, hlb not honor my order, i will cancel card this time.. so sucks
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schoe
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Aug 7 2021, 11:59 AM
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QUOTE(LemonJane @ Aug 7 2021, 11:55 AM) Let's all complain under "Contact Us" to tell HLB how stressful and how much of a failure this campaign has been. Has anybody successfully bought anything? Is there an order confirmation at all? my friend successfully bought mi band 6
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schoe
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Aug 7 2021, 11:59 AM
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QUOTE(passmaster14 @ Aug 7 2021, 11:57 AM) wow my paid order also now shows Cancelled. what a joke. i think we must appeal this
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schoe
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Aug 7 2021, 12:02 PM
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QUOTE(MewMeow @ Aug 7 2021, 12:00 PM) how do we know if we successfully bought anything? at least the order page that showing success, not just pending payment or canceled. i guess.
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schoe
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Aug 7 2021, 12:10 PM
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QUOTE(LemonJane @ Aug 7 2021, 12:03 PM) Can you ask your friend what confirmation he/she gets? If it's just ipay88 payment confirmation it may mean nothing PROCESSING
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schoe
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Aug 7 2021, 12:19 PM
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after making payment of nintendo switch, it still show pending payment. but now totally disappear from my account. .not even written canceled.
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schoe
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Aug 7 2021, 12:23 PM
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QUOTE(cdspins @ Aug 7 2021, 12:22 PM) If your item is cancelled, see in the order if the let you make payment again. My first order is cancel but some how they create another entry for me and pending for payment... so I make payment again and this time... it goes to processing https://hlbdd.direct2u.store/my-account/orders/this link ? i couldnt see anything
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schoe
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Aug 7 2021, 12:28 PM
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QUOTE(cdspins @ Aug 7 2021, 12:22 PM) If your item is cancelled, see in the order if the let you make payment again. My first order is cancel but some how they create another entry for me and pending for payment... so I make payment again and this time... it goes to processing your item being canceled due to cant make payment, or payment has been made, but still showing pending ?
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schoe
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Aug 7 2021, 12:46 PM
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now no more die chicken come out.. means no canceled anymore... i guess lah.. even for those who is still in pending payment status after payment has made.
got at the very first half hour, those who made payment, pending status will eventually came to cancellation. then the item for sale again. but now seems like the cancellation has stopped (or later only cancel?), no more die chicken, but status remain pending payment... (of coz some people had changed to Processing)
i guess
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schoe
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Aug 7 2021, 12:57 PM
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QUOTE(MewMeow @ Aug 7 2021, 12:51 PM) Congratulations! Well explained. Hopefully all of our status can change to Processing & secured the order too bad . i refreshed the page , and found out my paid order also has been canceled..
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schoe
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Aug 7 2021, 01:00 PM
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QUOTE(cdspins @ Aug 7 2021, 12:39 PM) Yup.. that's the link. When I open just now, there is 2 entries. First is cancelled and second is pending payment... so I just make payment and complete it. Now the same link only show 1 entry for me... and is processing Oh... maybe I'm lucky.. But I only buy cheapo JBL Go 2  your new order number is same with the canceled one? similiar with adding some word at the back.. or just totally different number ?
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schoe
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Aug 7 2021, 01:09 PM
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QUOTE(passmaster14 @ Aug 7 2021, 01:07 PM) let's hope HLB will do something about these cancelled orders. it's ridiculous that we are being punished for their poor backend issues. if HLB doesn't do anything, can submit a complaint to BNM for false marketing: https://telelink.bnm.gov.my/let's ffight together
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schoe
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Aug 7 2021, 01:12 PM
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QUOTE(kianlun @ Aug 7 2021, 01:09 PM) Complaint submitted. Lets all do the same! category = ? financial scam ah?
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schoe
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Aug 7 2021, 02:15 PM
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QUOTE(adamw @ Aug 7 2021, 02:11 PM) Just check, my order get cancelled as well. Why not call HLB first before lodging formal complaints to authority? i also send message in CONTACT US first.. see how it goes
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schoe
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Aug 7 2021, 03:49 PM
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QUOTE(LemonJane @ Aug 7 2021, 02:47 PM) I did live-chat on Hong Leong Connect. CSA confirmed my payment has been captured. She will escalate case to the person in charge. She said there has been many complaints then my nintendo switch got chance liao.... actually i hope to have dyson one. but couldnt make payment at all... then it was canceled... then thought dyson no more and tried others, then ns order can make payment. but better than nothing loh thanks for the good news.
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schoe
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Aug 7 2021, 05:20 PM
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i also called to hlb customer care, he said he escalate it. then asked me to wait for feedback.. he said will honor if payment go through woh
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schoe
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Aug 7 2021, 09:46 PM
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QUOTE(wdarke @ Aug 7 2021, 08:05 PM) "Thank you for your participation in the exclusive sale.PrestoMall will reach out to you within 72 hours to confirm your order via email.In the event your order wasn’t successful, a refund will be issued within 72 hours.For further inquiry, please contact support@presto.direct." Means even if cc is charged, they can still reject and refund. What a scam! then see hlb in bank negara
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schoe
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Aug 8 2021, 12:13 AM
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QUOTE(MewMeow @ Aug 7 2021, 10:10 PM) Presto mall lousy & tak boleh pakai one la. Try contact HLB, call and email them. Voice out and make noise to HLB management instead. I think HLB is more willing to pay even at loss to protect their reputation, also HLB got deeper pocket. Give pressure to HLB, if they not able to honor then say goodbye to your loyal customer because of this failed campaign. Let's see how HLB response on this, then i will decide what to do with my FD & CC in HLB.  it's vvery lousy. i think alot of peple able to check out at the very first minute, but cant make payment , then drop in payment pending stage.. all these unlucky buyer lagi pity....due to lousy presto mall system.. last time 11street also do not have such stupid error. order created, but couldnt make payment... damned it.
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