I hope I post in the right section. This issue has been almost 2 weeks, Steam server just located in Singapore but it seems our connectivity been routed from Malaysia to Hong Kong then to Singapore?

Usually I got 40ms to 55ms but nowadays keep getting 80ms to 100ms.

This post has been edited by oec88: Jul 29 2016, 12:33 AM

Its depends on which ip range you getting. They may have different routing & latency. I checked with 4 different unifi lines in 4 different locations, 3 getting 40+ms & 1 getting 70+ms pings.

Unfortunately I am subscribing Streamyx 1Mbps, which having locked down IP range. Last 3 weeks I was getting very good routing connectivity until this happened like 2 weeks ago.

You've tried turning off your modem/router for few secs then turning them back on? I would do that whenever my routing becomes like yours. Based on luck too, sometimes once or twice, sometimes more.

recently like that too, but I'm not sure if its a global thing because all of my friends on Unifi are having same high ping issues too

No lar. It's shitty TM routing. Ping from time broadband to valve sg server is about 10ms only. Even when VPN from unifi to time to valve also about 25ms only.

I tot SEA server is transfer to Orange E-sports Club, Malaysia. I did read somewhere in forum,

Been doing that since 2003, more than 10 years.

It is definitely the routing issue, PingPlotter will give you the answer if you try to trace Valve server using that tool.


I tried at my friend house who is having Unifi 30Mbps, to Valve servers based in Singapore normally getting 18ms to 25ms. While Streamyx with ADSL2+, 45ms to 60ms. Streamyx with G.dmt, 65ms to 85ms.

These are the normal condition figures that I recorded so far.

Source please?

i think its this one.... "SEA Servers are down due to Eclub Malaysia. NOT VALVE".. so its malaysia right

http://steamcommunity.com/app/570/discussi...07/?l=norwegian
https://www.reddit.com/r/DotA2/comments/39l...ith_sea_server/

This post has been edited by pandera999: Jul 20 2016, 11:55 PM

so sad...

usually <20ms in CSGO

now constantly >50ms

Just because it is managed by E-Club Malaysia, doesn't mean it is physically located in Malaysia. Trace routes did show that it is in SG.

Thank you for your sharing.

But I found that two links, one created in 2013 and another one stated 1 year ago.

PingPlotter does show something is wrong with the routing, our connection does not directly connecting to SG interchange server.

As of today condition, please find the attachment.

This post has been edited by oec88: Jul 21 2016, 08:38 PM

I thought I was the only one
So sad got this shitty Malaysia isp with no other alternative

Looking at this 220ms result here, I've got this sinking feeling Singapore drifted off across the Pacific in a day. Had no problems yesterday when I was setting up a server there (the usual 110ms).

Is there any way to get routing issues like this known to the TM staff who actually matter? The clerks who handle the e-mails they give you after "escalation" on the hotline probably have no lines of communication with the technical staff.

Edit: Speaking of 220ms, that's the average value when you ping US West from Thailand or Indonesia. What gives?
Edit #2: Just wanted to get this off my chest: TM has got the worst routes possible. Both Chung Hwa and PCCW sucks balls.

This post has been edited by a_capybara: Jul 23 2016, 07:59 PM

As of today, same issue. Ranging from 70ms to higher latency when connecting Valve servers in Singapore. I tried community server based on other provider in Singapore surprisingly getting around 45ms. The main issue is our ISP routing to Valve servers in Singapore.

[attachmentid=7161321]

Connection toward Guild Wars 2 located in US, usually I got 280ms to 320ms, but now slightly higher due to "busy" traffic reason.

[attachmentid=7161322]

My conversation with TM in Facebook, they are the same with our present Government, keep twisting and denied truth. Dear TM, your so called World Class support.

[attachmentid=7161326][attachmentid=7161327][attachmentid=7161328]

On normal days, my unifi 30mbps when playing csgo MM is around 39-50ms, but some server usually is 70-85ms. Tbh, 0% packet loss and lower than 100ms i would worry about it. It is still optimum performance. Besides, no matter what you do, they ain't gonna change their routing and in the end, you will be the only one stress and feeling mad.

This post has been edited by SilentForever: Jul 24 2016, 12:36 AM

If you willing to build fiber optic cable to my house? Promote your service in such wrong way, blacklisted.

It cannot be, your test was taken on and since when? I tested my friend's Unifi 30Mbps like 2 months ago, it was ranging from 15ms to 30ms with 0% packet loss.

Double posted.

This post has been edited by oec88: Jul 24 2016, 02:49 AM

Probably because my state is Sabah so its further away from the server. But 50% of my matches i get 70-85ms. I am a FTTH user btw.

Use PingPlotter and that will helps to trace the routing.