Until to date, TM still keep asking me whether is it working fine.

How to describe their service? Disgusting and unprofessional.

This post has been edited by oec88: Jul 29 2016, 12:34 AM

Hi bro, I feel you

I am an Unifi user, normally my Dota ping is 25-50, but since Sunday the ping jump to 70-100 causing my game lag like shit.

I am not sure whether this is game server or TM problem. But it seems like similar to yours.

It is affecting the entire Malaysian gamer who connecting to Valve servers in Singapore. Even Thailand gamer getting lower latency than us.

I raised complaint through CFM. Yesterday TM contractor contacted me and I have explained him that there is nothing wrong with the copper wire outside or inside my house, but the actual problem is with the main interchange server.

Today I received two calls, also spoke to the supervisor of the TM branch in my area. They claimed that the report had been submitted to KL main branch for investigation. Few hours later they contacted me again claimed that the technician over KL site did something on the connection toward Valve servers in Singapore, requested me to test again at home today.

To anyone of you, please try it now and post your PingPlotter graph here.

Thank you for pursuing this. I will try it tonight. FYI, in my complaint with TM two days ago, I have showed them URL of this thread for their reference.

Have been using mobile data to play Dota for almost one month. Hopefully this can be solved once and for all.

Awesome. If yours does not resolve, please complain via CFM. The more complaint they receive, they will get fine probably just like Maxis, Digi and other ISP.

For my case, I always getting IP 203. Now they seem to be put me under Public IP, now I am getting hell a lot better latency and I am happy.

My ping from 60 drop to 20. Lag problem has been reduced but it still happens. And still experiencing constant packet loss (pls see attachment).

What about you? I really don't know what is the real issue. It has been like this for 1 month and some other Unifi dota players do not have this problem.


Attached thumbnail(s)

no wonder downloading updates so slowww......

So far 0 loss, latency ranging around 32ms to 50ms in Dota 2.

Streamyx 1Mbps FTW.