I hope I post in the right section. This issue has been almost 2 weeks, Steam server just located in Singapore but it seems our connectivity been routed from Malaysia to Hong Kong then to Singapore?

Usually I got 40ms to 55ms but nowadays keep getting 80ms to 100ms.

This post has been edited by oec88: Jul 29 2016, 12:33 AM

Unfortunately I am subscribing Streamyx 1Mbps, which having locked down IP range. Last 3 weeks I was getting very good routing connectivity until this happened like 2 weeks ago.

Been doing that since 2003, more than 10 years.

It is definitely the routing issue, PingPlotter will give you the answer if you try to trace Valve server using that tool.


I tried at my friend house who is having Unifi 30Mbps, to Valve servers based in Singapore normally getting 18ms to 25ms. While Streamyx with ADSL2+, 45ms to 60ms. Streamyx with G.dmt, 65ms to 85ms.

These are the normal condition figures that I recorded so far.

Source please?

Thank you for your sharing.

But I found that two links, one created in 2013 and another one stated 1 year ago.

PingPlotter does show something is wrong with the routing, our connection does not directly connecting to SG interchange server.

As of today condition, please find the attachment.

This post has been edited by oec88: Jul 21 2016, 08:38 PM

As of today, same issue. Ranging from 70ms to higher latency when connecting Valve servers in Singapore. I tried community server based on other provider in Singapore surprisingly getting around 45ms. The main issue is our ISP routing to Valve servers in Singapore.

[attachmentid=7161321]

Connection toward Guild Wars 2 located in US, usually I got 280ms to 320ms, but now slightly higher due to "busy" traffic reason.

[attachmentid=7161322]

My conversation with TM in Facebook, they are the same with our present Government, keep twisting and denied truth. Dear TM, your so called World Class support.

[attachmentid=7161326][attachmentid=7161327][attachmentid=7161328]

If you willing to build fiber optic cable to my house? Promote your service in such wrong way, blacklisted.

It cannot be, your test was taken on and since when? I tested my friend's Unifi 30Mbps like 2 months ago, it was ranging from 15ms to 30ms with 0% packet loss.

Double posted.

This post has been edited by oec88: Jul 24 2016, 02:49 AM

Use PingPlotter and that will helps to trace the routing.

Until to date, TM still keep asking me whether is it working fine.

How to describe their service? Disgusting and unprofessional.

This post has been edited by oec88: Jul 29 2016, 12:34 AM

It is affecting the entire Malaysian gamer who connecting to Valve servers in Singapore. Even Thailand gamer getting lower latency than us.

I raised complaint through CFM. Yesterday TM contractor contacted me and I have explained him that there is nothing wrong with the copper wire outside or inside my house, but the actual problem is with the main interchange server.

Today I received two calls, also spoke to the supervisor of the TM branch in my area. They claimed that the report had been submitted to KL main branch for investigation. Few hours later they contacted me again claimed that the technician over KL site did something on the connection toward Valve servers in Singapore, requested me to test again at home today.

To anyone of you, please try it now and post your PingPlotter graph here.

Awesome. If yours does not resolve, please complain via CFM. The more complaint they receive, they will get fine probably just like Maxis, Digi and other ISP.

For my case, I always getting IP 203. Now they seem to be put me under Public IP, now I am getting hell a lot better latency and I am happy.

So far 0 loss, latency ranging around 32ms to 50ms in Dota 2.

Streamyx 1Mbps FTW.