Dear Deric,
We would like to extend our apologies for this inconvenience.
Kindly refer to our warranty policy here:http://www.gearbest.com/about/warranty-and-return.html and terms and conditions from
http://www.gearbest.com/about/terms-and-conditions.htmlAfter reviewing your case, it has passed 45 days money back guarantee, but you can send it back for free repair.
Please review our possible solutions:
1)Keep the item and accept a partial refund to your GB Wallet (credit)
In this case, you can keep the item and do not need to return it to us for this time.
We can offer refund 10USD to your wallet and reward you with extra points(e.g. If your refund is USD 1=2 points, USD 3=3*2 points=>get 6 points etc). This amount can be used for your future orders.
2)Keep the item and accept a partial refund to your payment account
We can refund 10USD to your original payment account.
Please note:
- For PayPal account refund may take 48 hours days to process and appear in your paypal account.
- For credit card refund may take up to 7-14 business days to process and appear in your card.
The exact length of time is dependent on your card issuing bank.
3)Resend the same item with a partial payment
We kindly ask you to pay 32USD for the reshipping and handling fee.
If you choose this option, we will send you an invoice to process this payment. You will receive the item 10 to 25 business days after the dispatch date.
Please reconfirm your address as follows:
Consignee name:
Detailed address:
City:
State:
Zip code:
Country:
Phone number:
Before making any decision, please consult the local post office to know the price of returning the item and inform us about it.
Our address is in Shenzhen city, Guangdong Province, China.
I look forward to hearing from you.
Thank you for your understanding.
Best Regards
Vicki
Gearbest Customer Service
http://www.gearbest.com/This post has been edited by RigerZ: Jan 8 2017, 02:43 PM