I just moved to new house and checked with neighbors they are using Maxis & Unifi.

Just went to check on UniFi Advance 30mbps, able to search my address but when I clicked "Next", it stated service is not available at my location. Why?

Is there any promotion going on for UniFi Advance? Do apply from agents outdoor have any benefits?
Apply online can get 1 month Free only.

How come the website state my unit's UniFi service not available?
But I able to find my unit in their official website and also my neighbor is using UniFi too..

I live in condo.. of course can pull

tak ada.. just moved here.. previously using TIME

I miss TIME Fibre so much

Hi I just call TM and the Sales said my condo's port is finished.. What should I do now? Do maxis share the same port with TM?

Where can I request additional port installation at my condominium? Any idea?

I guess so it should be ngam ngam port for a condo.. But I called TM, they told me my condo no more available port for Unifi..

Hi guys, I applied UniFi, but later on they tell me no service..
Then I went to apply for Streamyx, on the phone the guys ask a lot of thing and recorded the voice for record. I reply yes I wanted to install... Lastly, he told me I need to go TMPoint to sign a 2 year contract for Streamyx, processing time would be 1 week.

Later on the UniFi agent called me and told me have service.. Then of course I would install UniFi over Streamyx...

I knew that they are from different department, so will the voice recorded take effect even tho I not yet sign the Streamyx contract? Will I get RM500 penalty if I wish to cancel it for UniFi installation? Because I don't want Streamyx and UniFi in my house

I did ask the Streamyx Sales from TM, what if during processing, UniFi got service.. He mentioned can cancel or upgrade to UniFi.. then will automatically cancel Streamyx.

But now both running together..

then my Streamyx order will be cancelled?

Thanks mate..

Hi, anyone stay in condo encountered same problem with me? I wanted to install Unifi last weekend.. Inside my unit, there is a port socket.. Suppose linked to 'Port Room', TM contractor came to check, he said there is no wire inside the port socket.

He told me the port wire is pulled & done by management side. But I just called my management and asked, they said is done by TM contractor.. I am confused.. Applied for 3 weeks already, not yet complete the installation

There is one inside.. but it has been for years.. maybe 8 years?
When the TM contractor came, he used a device and point at the port socket, it does not rang.. I opened the socket and check, got a very old cable inside.. I think it was broken

I am not sure what cable is that, previously I stayed at PJ condo, was using Time Fibre back then..
They pulled the fiber optic cable from MDF room and enter thru my door.

This condo was different? There is a port socket in my unit, TM contractor came to my unit without bringing any fiber optic cable.. Not sure what port is that, used for telephone or Unifi

so I need to replace my phone port's cable then.. still waiting for my management to reply me..
Even them is not sure who is gonna do the job.
TM contractor opened the MDF room, he see all the cable inside is new one..
Aih, frustating

This one, he used a device insert into the socket, his device not ringing, he tested for me, if there a cable is connected to another end, the his device will ring.

Then he told me I need to inform management to install the cable from mdf room to this port socket

nope, only this

I am not sure, I just moved in to this unit. Previously got other tenant..
I am quite surprised to know that this phone line is not usable.. said by TM contractor

Alright.. thanks, will keep follow up with my management then

hi guys, TM has identified my cat5 telephone line got problem.. request me to change if wanted to install Unifi successfully..

Called a contractor, he offer to charge me RM180-200 from my house to telephone riser room. I did not go above ceiling, just plainly stick at corner of wall. Est. length is around 20-23 meters.

Is this the standard market price?

This post has been edited by lyrilmaki: Aug 10 2016, 10:56 AM

I live in condo, TM wont responsible for installing any cable..
All cabling installation goes to management side..

I am not sure.. It has a adapter in my house, that used to connect the modem.
I asked the TM contractor what its called.. He said is telephone line or CAT 5.
This cable goes to Telephone Room (Riser). It was connected to MDF Room